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Pure Planet reviews: add your feedback

edited 15 November 2018 at 1:56PM in Energy
504 replies 92.3K views
1568101151

Replies

  • PurePlanetPurePlanet Organisation Representatives - Private Messages may not be monitored
    170 posts
    100 Posts Second Anniversary Name Dropper Photogenic
    Hi @Santhear

    There is no way for us to know who you are from your username on this forum.
    But the good news is that you can cancel your account via our app.
    Here's a link to more info.
    And we don't charge exit fees!
    Sorry to hear that Pure Planet isn't for you. Maybe we will see you again in the future?
    Marc @ Pure Planet

    Santhear wrote: »
    I've been trying to switch to Pure planet but the app is poorly sized on my phone display [can't login as the button's covered up by the keyboard] Could you cancel my application to switch please. I've been looking for other ways to do this but it seems there's no customer service available for issues like this.
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
  • SanthearSanthear Forumite
    2 posts
    [FONT=&amp]So how can I talk to anyone at your companiy to sort this out? Your link states:
    [/FONT]

    [FONT=&amp]
    [/FONT]

    [FONT=&amp]If you need to cancel your switch within the 14-day cooling-off period, head to the app menu and tap 'My Account' > 'Your details' > 'Cancel my switch'[/FONT]
    [FONT=&amp]
    [/FONT]

    [FONT=&amp]which is no use if the problem is with the app in the first place.How else can I go about cancelling the switch?
    [/FONT]
  • PurePlanetPurePlanet Organisation Representatives - Private Messages may not be monitored
    170 posts
    100 Posts Second Anniversary Name Dropper Photogenic
    No probs. To contact us, go to 'Help' in the app and type 'message the team' - it's not a live-chat service but they will get back to you within one working day.
    You don't have to be logged into the app to chat to them
    (But if you can't login to the app, how did you switch to us? If you have not received a welcome pack then you have not switched)


    Santhear wrote: »
    [FONT=&amp]So how can I talk to anyone at your companiy to sort this out? Your link states:
    [/FONT]

    [FONT=&amp]
    [/FONT]

    [FONT=&amp]If you need to cancel your switch within the 14-day cooling-off period, head to the app menu and tap 'My Account' > 'Your details' > 'Cancel my switch'[/FONT]
    [FONT=&amp]
    [/FONT]

    [FONT=&amp]which is no use if the problem is with the app in the first place.How else can I go about cancelling the switch?
    [/FONT]
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
  • edited 31 July 2018 at 5:13PM
    DangleDangle Forumite
    30 posts
    edited 31 July 2018 at 5:13PM
    Santhear wrote: »
    I've been trying to switch to Pure planet but the app is poorly sized on my phone display [can't login as the button's covered up by the keyboard] Could you cancel my application to switch please. I've been looking for other ways to do this but it seems there's no customer service available for issues like this.

    Glad I saw this, I came across pure planet on a comparison site yesterday and was intending to switch to them tomorrow, but hadn't realised they required you to install an app.

    Will be going to my second choice instead.


    Might be worth trying contacting your current supplier and see if they can block the transfer?
  • TickersPlaysPopTickersPlaysPop Forumite
    735 posts
    Sixth Anniversary Combo Breaker
    ✭✭
    Hi Blue Planet

    Your deal looks very attractive, however, I don't wish to have a smart meter and I don't want to use your App.

    Can I join Blue Planet and not use the App and smart meter?
    With kind regards
    Peace.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • PurePlanetPurePlanet Organisation Representatives - Private Messages may not be monitored
    170 posts
    100 Posts Second Anniversary Name Dropper Photogenic
    Hi TickersPlaysPop
    Great to hear that you're interested in joing Pure Planet
    We don't currently issue smart meters. The 1st generation out there right now aren't all that smart - for instance they only work with the supplier who fits them. We're waiting for the 2nd generation which we aim to offer all our members in early 2019 (once testing is over).
    But nobody will be forced to have a smart meter. It's up to you.
    Your other question about the app. We're app-only. We appreciate it might not be for everyone but we’ve seen apps take off in other sectors, such as banking, and we think energy apps can play an important role in helping us move to a more efficient, lower carbon economy.

    If we're not right for you at this time, maybe we'll welcome you in the future.
    Thanks for the interest :grin:

    Marc @ Pure Planet

    Hi Blue Planet

    Your deal looks very attractive, however, I don't wish to have a smart meter and I don't want to use your App.

    Can I join Blue Planet and not use the App and smart meter?
    With kind regards
    Verified Company
    I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
  • TickersPlaysPopTickersPlaysPop Forumite
    735 posts
    Sixth Anniversary Combo Breaker
    ✭✭
    PurePlanet wrote: »
    Hi TickersPlaysPop
    Your other question about the app. We're app-only. We appreciate it might not be for everyone but we’ve seen apps take off in other sectors, such as banking, and we think energy apps can play an important role in helping us move to a more efficient, lower carbon economy.
    :grin:
    Marc @ Pure Planet

    ok, maybe I'll reformat my old phone and not link it to any of my internet profiles. It would be a dedicated 'mobile' device used only for the energy app.

    That way I can guarantee keeping all my personal info away from your app? I guess you can collect a lot of valuable info from your customer's mobile devices?
    Peace.
  • SapphireSapphire Forumite
    4.3K posts
    Part of the Furniture 1,000 Posts Name Dropper Debt-free and Proud!
    ✭✭✭✭
    Unfortunately, since this is only 'app' based, I won't be switching to PurePlanet. I don't want to conduct any of my financial affairs on a mobile phone.
  • MSE suggests there is a PurePlanet membership fee of £8.50 per fuel per month (£204 a year) in lieu of a standing charge. Why and what is a standing charge? How is it justified? Is it no more than a fee for having the meters in the house? My meters are over 15 years old ! Isn't this just an anachronistic item to screw even more out of the consumer? They all charge it. One supplier recommended to me by Uswitch wants standing charges of £275 a year.
  • Al_RossAl_Ross Forumite
    614 posts
    Tenth Anniversary 100 Posts Combo Breaker Photogenic
    ✭✭
    All suppliers charge a standing charge, that is to cover the cost of maintaing a supply to your house.


    Pure Planet charge a membership fee instead,they do give a discount for dual supply and the unit rates are charged at wholesale prices.
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