Eon energy reviews: Give your feedback

Smodlet wrote: »

Lappleby3, I believe there is a way to block texts on your mobile phone (says she, who does not even own one) but someone must know how; I bet Gerry1 does. Equally, you can just delete emails or even set up a rule to dump those from certain senders in your Junk folder and (I think) automatically delete them. Once upon a time, in a galaxy far, far away, I think I managed to do this.

I, too, became very annoyed when I received the "make an appointment to have your smart meters fitted" letter even though Malc had assured dozens of posters it was not a requirement by that point. For some reason, I received only a couple of communications in total: Maybe they can tell a stubborn mare when they come across one.

If you check out your t's and c's, paragraph 11.1 (it is etched on the brain cell, how sad is that?) and it says only that you have agreed to be contacted, I suggest you raise a complaint with Eon directly. As soon as you mention the C-word (compensation) they seem to realise you are not someone they can just bully. HTH.

Smodlet wrote: »

Hi Call200. I had exactly this issue recently. The only way to resolve it is to contact the CEC. To be fair, it is not Eon's/any provider's job to chase this up; why should they? They are in no hurry to pay commission to MSE and, until they have, we get zip.

I mentioned to the CEC team that the wording about cashback being paid "after 3 months" might be a tad misleading since they now give themselves 6 months to pay it. Strangely enough, my "Switch in Progress" flag disappeared and the cash back was paid within three weeks of this suggestion... Only took 4 months and a week from my actual switch date.

This site has gone to hell in a handbasket since :money: sold it, imo. The cashback actually comes from Money Supermarket, who bought it so no surprise the amount has reduced and the time to receive it has doubled. HTH.

Spot on Smodlet. Section 11.1 of the T&Cs on our Fix Online range of tariffs is the relevant bit about smart meters. As you say, it's about being contacted only. Here, customers are free to turn down our offer to fit smart meters and stay on their chosen tariff.

Glad the opt-out seems to be working for you Smodlet.

Malc

Terry98 wrote: »

Hi Malc

Although I did not ask the original question I thought your reply in post 1555 was very informative. Thanks.

I have been with E ON since April and have been using E.ON See for the last few months and find it very good.

My previous supplier gave me monthly invoices based on actual usage from my SMETS1 smart meter. Because my smart meter is now dumb E.ON See has helped fill the void.

I think it's essential to keep up with actual usage at this time of year especially because energy bills can get out hand. Quite a few of the posts on this forum back this up.

One big problem I have had with E,ON is that you are showing my anticipated gas usage 2000kWh less than my average usage over the last few years. I brought this up with your online chat and was told nothing could be done about it until I have been with you a year. Surely that is not correct?

Hello Terry98 and glad my post above about E.ON See was useful.

Totally agree about the importance of keeping on top of your energy usage. You can continue with monthly bills through the Real Time Billing tool on our website. Just pop in readings and choose 'request a bill.' For E.ON See, it's best to do this in the first week of every month.

I think I know where our advisor was coming from. New customers won't be able to see their energy usage on E.ON See until after their first bill. The graphs are then updated on a month by month basis eventually showing usage over the previous 13 months at a time.

E.ON See is only meant to act as a guide. As I mentioned to Smodlet, the individual energy breakdown is built around averages based on the what we've been told and information taken from similar properties and circumstances. There are some FAQs about this tool on our website with more details.

The E.ON See tool sits in a different area to other aspects of the account. When we take over, we initially base payments on the information we're given at the time. Eventually, we receive details of past usage from industry third parties. This includes the Average Daily Consumption (ADCs) figures for the past 12-18 months. We use these, with seasonal variations taken into consideration, to adjust our understanding of what we believe will be used in the future.

This isn't an exact science as circumstances change. To help keep accounts on track, we've introduced online tools to give customers more control. These include E.ON See and Real Time billing as above. There's also the Direct Debit Manager. This lets customers adjust their payments to mirror different circumstances.

Hope this is useful Terry98. Let me know if you need any more details as happy to help.

Malc


PS/ I'll pick up the questions you've raised in later posts tomorrow. Thanks for your patience.

SeeMe wrote: »

Just had a email from my present supplier regarding my switch and these words.

Your final bill

"To produce your final bill please give your meter reading when your new supplier asks for it.

To make sure the switch goes through smoothly, please make sure you pay any balance which may be due".

I would have thought i had to give my present supplier the meter reading just before the day the switch takes place to produce my final bill?

SeeMe wrote: »

Thanks Gerry1, i see just hope it goes smooth so no glitches and paying twice.


Well i will have to wait and see.

Morning SeeMe and thanks for switching to us.

Please let us have your opening meter readings. As Gerry1 says, it's our responsibility to drive the switch. We use a meter reading window and this is open 7-10 days before the supply start date. It gives customers time to contact us rather than be restricted to the actual date itself. We'll be in touch with more details.

The first set of readings received during this window will be used to start your account. We'll also send these readings to your old supplier so they can use them to close their account and send your final bill. This makes sure the same energy isn't charged twice.

Readings go through an industry third party (Data Management) who checks they're in line with past usage and readings held for the property. Sometimes a change is made and both suppliers need to use the same readings to open and close their respective accounts.

There's an online tool you can use to see how the switch is going. This is 'Track My Switch' and it's on the 'My Account' screen when logged in.

Hope this is of interest SeeMe. Please let me know if you need any more details as happy to help.

Malc

Tigertone2000 wrote: »

I'm an existing E.On customer and have just received an email from them offering me an 'Early Bird Tariff Offer' which offers fixed prices for 18 months with a worthwhile saving (about £120 p.a.) over my existing tariff. They offer to move me to the new tariff with no penalties and it all seems a little too good to be true...
The only condition is that I have to decide by the 20th December so I'm feeling a little pressured and can't help wondering if there's a catch (they offer 'Free Smart meter installation' and I did wonder whether it might be a condition to have smart meters but cannot find the full T&C's to confirm) I wonder whether the very helpful E.On rep. who often posts on this forum might care to comment??
Thanks in anticipation...

Hello Tigertone2000 and this sounds like our Fix Again 18 Month tariff.

This tariff is aimed at existing customers whose current deal is coming up for renewal early next year. It's only open for a limited time to customers who have received the offer and sign up before Christmas.

Prices are fixed for 18 months and you need to manage your account online and pay with a Monthly Direct Debit. There are exit fees of £30 per fuel for changing supplier outside of the renewal window (open 49 calendar days before the tariff end date until 20 working days after). Exit fees don't apply if moving from one of our tariffs to another regardless of when this is done.

With this tariff, you only agree to be contacted about smart meters. You can turn down these offers if you don't want these meters and stay on the same tariff. The relevant T&C is section 11.1 which says as follows.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

Fix Again 18 Month is only available through the offer we've sent and isn't on our website or the Price Comparison sites. We've specialist advisors looking after the tariff and they'll be able to let you have full details including unit rates and daily standing charges. This will help you see how it stacks up against other deals currently available both with us and with the other suppliers.

Alternatively, if you let me know the region you're in, I'll be happy to give you the prices.

Hope this is useful Tigertone2000. Please let me know if you need any more information as happy to help.

Malc