Just had a email from my present supplier regarding my switch and these words.

Your final bill

"To produce your final bill please give your meter reading when your new supplier asks for it.

To make sure the switch goes through smoothly, please make sure you pay any balance which may be due".

I would have thought i had to give my present supplier the meter reading just before the day the switch takes place to produce my final bill?

You give your reading to the new supplier. It's passed to a mysterious third party who accept it or tweak it if it doesn't seem quite right. It's then used by both the old and new companies so that you don't get charged twice for the same usage.

Thanks Gerry1, i see just hope it goes smooth so no glitches and paying twice.


Well i will have to wait and see.

I'm an existing E.On customer and have just received an email from them offering me an 'Early Bird Tariff Offer' which offers fixed prices for 18 months with a worthwhile saving (about £120 p.a.) over my existing tariff. They offer to move me to the new tariff with no penalties and it all seems a little too good to be true...
The only condition is that I have to decide by the 20th December so I'm feeling a little pressured and can't help wondering if there's a catch (they offer 'Free Smart meter installation' and I did wonder whether it might be a condition to have smart meters but cannot find the full T&C's to confirm) I wonder whether the very helpful E.On rep. who often posts on this forum might care to comment??
Thanks in anticipation...

Hi Malc

I have got the E.on Early Bird Tariff Offer as well and would like to ask you a couple more questions about it:

My saving is quoted at £50 but they are using a gas figure that is 2000 kWh per year less than I have used in the last few years. I might have missed it but there is no way to see the unit prices before signing up so in my case I am sure the quoted saving is wrong!

I assume MyUtilityGenius have done the quote on your behalf and their is a contact number to ask further questions but don't you think they should show the full tariff prices on the quote?

If Eon can make my smart meters work again and give me a saving on my current tariff I would love to stay with you for a further 18 month term.

I've just run a search with MUG and found that it does give full details on all tariffs that it finds: just click on the More Info link

Don't forget that all so-called savings will be meaningless because of Ofgem's crazy rules. Just compare the annual cost with what you're currently paying (and beware of any exit fees).

No E.on Early Bird Tariff Offer for me, perhaps it's because i've got smart meters ?

Sorry who is MUG? There is no 'MoreInfo' link on the email or even when you click through to the various tariff detail pages.

It's the MyUtilityGenius price comparison website.

Thanks I found the website and entered my details. For some reason the Eon Early Bird offer does not show at all although the Eon Fix online v21 does.

As you say you need the tariff prices to make a comparison before entering into any new contract.If you transfer from one Eon tariff to another they waive the early leaver fee.

You're welcome Lappleby3. Happy to reply.

As promised, I've sent your comments to the right people here at E.ON and followed this up with several verbal discussions.

Did you speak to our Outcome Management team? These are the only advisors who can arrange a long term opt-out.

If you did, the opt-out will have been put through and it could be there were things in the pipeline that were too late to stop. If you continue to receive these communications 7 days after your request, please contact us and, if you haven't already, raise a formal complaint.

Thank you Lappleby3.

Malc

Spot on Smodlet. Section 11.1 of the T&Cs on our Fix Online range of tariffs is the relevant bit about smart meters. As you say, it's about being contacted only. Here, customers are free to turn down our offer to fit smart meters and stay on their chosen tariff.

Glad the opt-out seems to be working for you Smodlet.

Malc

Hello Call200 and welcome to the Forums.

Many thanks for switching to us and glad all's going well.

As Smodlet says, please contact the Cheap Energy Club about your query. They'll sort this for you.

Thanks Call200.

Malc

Hello Terry98 and glad my post above about E.ON See was useful.

Totally agree about the importance of keeping on top of your energy usage. You can continue with monthly bills through the Real Time Billing tool on our website. Just pop in readings and choose 'request a bill.' For E.ON See, it's best to do this in the first week of every month.

I think I know where our advisor was coming from. New customers won't be able to see their energy usage on E.ON See until after their first bill. The graphs are then updated on a month by month basis eventually showing usage over the previous 13 months at a time.

E.ON See is only meant to act as a guide. As I mentioned to Smodlet, the individual energy breakdown is built around averages based on the what we've been told and information taken from similar properties and circumstances. There are some FAQs about this tool on our website with more details.

The E.ON See tool sits in a different area to other aspects of the account. When we take over, we initially base payments on the information we're given at the time. Eventually, we receive details of past usage from industry third parties. This includes the Average Daily Consumption (ADCs) figures for the past 12-18 months. We use these, with seasonal variations taken into consideration, to adjust our understanding of what we believe will be used in the future.

This isn't an exact science as circumstances change. To help keep accounts on track, we've introduced online tools to give customers more control. These include E.ON See and Real Time billing as above. There's also the Direct Debit Manager. This lets customers adjust their payments to mirror different circumstances.

Hope this is useful Terry98. Let me know if you need any more details as happy to help.

Malc


PS/ I'll pick up the questions you've raised in later posts tomorrow. Thanks for your patience.

Tried to download the eon app on google play, but it says my version of android will not work with the app.


Android 6.0.1 marshmellow, thing is no more upgrades for my Samsung Galaxy A3.
(2016) year

So far so good on New boiler quote/installation .. was called yesterday to advise what time they would be here today to complete survey .. and true to their word they were here .. detailed survey took place , price agreed ( cheaper than another quote I had ) finance passed and signed so now just waiting for their installation team to call to book a date. Hoping they live up to their 5 working day or less as currently without hot water and heating 😬.

Hi Malc

Many thanks,as usual, for your detailed reply.

The above illustrates,as Martin has been saying in his recent broadcasts,why the smart meter roll out so far has been ill thought out and a waste of taxpayers money.

I am all for smart meters but why didn't they think it through properly? My actual usage over the last few years is on the national database but I cannot use it to my advantage.Hopefully Eon will be one of the first to convert SMET1's quickly so I can return to the 21st century!

Morning SeeMe and thanks for switching to us.

Please let us have your opening meter readings. As Gerry1 says, it's our responsibility to drive the switch. We use a meter reading window and this is open 7-10 days before the supply start date. It gives customers time to contact us rather than be restricted to the actual date itself. We'll be in touch with more details.

The first set of readings received during this window will be used to start your account. We'll also send these readings to your old supplier so they can use them to close their account and send your final bill. This makes sure the same energy isn't charged twice.

Readings go through an industry third party (Data Management) who checks they're in line with past usage and readings held for the property. Sometimes a change is made and both suppliers need to use the same readings to open and close their respective accounts.

There's an online tool you can use to see how the switch is going. This is 'Track My Switch' and it's on the 'My Account' screen when logged in.

Hope this is of interest SeeMe. Please let me know if you need any more details as happy to help.

Malc

Morning Gerry1 and you're spot on. As the gaining supplier, it's our responsibility to drive the switch.

Like all suppliers putting through a switch, we send the proposed opening meter readings to a third party within the energy industry. This is the Data Collector (DC).

DCs look after readings throughout the energy industry. There are two parts to this - Data Retrieval who actually take the readings; and Data Management who validate readings and sort out any issues with the data.

With a change of supplier, the DCs check the usage history for a property against meter readings supplied by the gaining supplier to make sure they're in line with previous readings.

Hope this is of interest Gerry1.

Malc

Hello Tigertone2000 and this sounds like our Fix Again 18 Month tariff.

This tariff is aimed at existing customers whose current deal is coming up for renewal early next year. It's only open for a limited time to customers who have received the offer and sign up before Christmas.

Prices are fixed for 18 months and you need to manage your account online and pay with a Monthly Direct Debit. There are exit fees of £30 per fuel for changing supplier outside of the renewal window (open 49 calendar days before the tariff end date until 20 working days after). Exit fees don't apply if moving from one of our tariffs to another regardless of when this is done.

With this tariff, you only agree to be contacted about smart meters. You can turn down these offers if you don't want these meters and stay on the same tariff. The relevant T&C is section 11.1 which says as follows.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

Fix Again 18 Month is only available through the offer we've sent and isn't on our website or the Price Comparison sites. We've specialist advisors looking after the tariff and they'll be able to let you have full details including unit rates and daily standing charges. This will help you see how it stacks up against other deals currently available both with us and with the other suppliers.

Alternatively, if you let me know the region you're in, I'll be happy to give you the prices.

Hope this is useful Tigertone2000. Please let me know if you need any more information as happy to help.

Malc