Eon energy reviews: Give your feedback

Gerry1

You give your reading to the new supplier. It's passed to a mysterious third party who accept it or tweak it if it doesn't seem quite right. It's then used by both the old and new companies so that you don't get charged twice for the same usage.

SeeMe

Gerry1 wrote: »

You give your reading to the new supplier. It's passed to a mysterious third party who accept it or tweak it if it doesn't seem quite right. It's then used by both the old and new companies so that you don't get charged twice for the same usage.

Thanks Gerry1, i see just hope it goes smooth so no glitches and paying twice.


Well i will have to wait and see.

Tigertone2000

I'm an existing E.On customer and have just received an email from them offering me an 'Early Bird Tariff Offer' which offers fixed prices for 18 months with a worthwhile saving (about £120 p.a.) over my existing tariff. They offer to move me to the new tariff with no penalties and it all seems a little too good to be true...
The only condition is that I have to decide by the 20th December so I'm feeling a little pressured and can't help wondering if there's a catch (they offer 'Free Smart meter installation' and I did wonder whether it might be a condition to have smart meters but cannot find the full T&C's to confirm) I wonder whether the very helpful E.On rep. who often posts on this forum might care to comment??
Thanks in anticipation...

Terry98

Hi Malc

I have got the E.on Early Bird Tariff Offer as well and would like to ask you a couple more questions about it:

My saving is quoted at £50 but they are using a gas figure that is 2000 kWh per year less than I have used in the last few years. I might have missed it but there is no way to see the unit prices before signing up so in my case I am sure the quoted saving is wrong!

I assume MyUtilityGenius have done the quote on your behalf and their is a contact number to ask further questions but don't you think they should show the full tariff prices on the quote?

If Eon can make my smart meters work again and give me a saving on my current tariff I would love to stay with you for a further 18 month term.

Gerry1

Terry98 wrote: »

Hi Malc

I have got the E.on Early Bird Tariff Offer as well and would like to ask you a couple more questions about it:

My saving is quoted at £50 but they are using a gas figure that is 2000 kWh per year less than I have used in the last few years. I might have missed it but there is no way to see the unit prices before signing up so in my case I am sure the quoted saving is wrong!

I assume MyUtilityGenius have done the quote on your behalf and their is a contact number to ask further questions but don't you think they should show the full tariff prices on the quote?

If Eon can make my smart meters work again and give me a saving on my current tariff I would love to stay with you for a further 18 month term.

I've just run a search with MUG and found that it does give full details on all tariffs that it finds: just click on the More Info link

Don't forget that all so-called savings will be meaningless because of Ofgem's crazy rules. Just compare the annual cost with what you're currently paying (and beware of any exit fees).

MoneyMate

No E.on Early Bird Tariff Offer for me, perhaps it's because i've got smart meters ?

Terry98

Gerry1 wrote: »

I've just run a search with MUG and found that it does give full details on all tariffs that it finds: just click on the More Info link

Don't forget that all so-called savings will be meaningless because of Ofgem's crazy rules. Just compare the annual cost with what you're currently paying (and beware of any exit fees).

Sorry who is MUG? There is no 'MoreInfo' link on the email or even when you click through to the various tariff detail pages.

Gerry1

It's the MyUtilityGenius price comparison website.

Terry98

Gerry1 wrote: »

It's the MyUtilityGenius price comparison website.

Thanks I found the website and entered my details. For some reason the Eon Early Bird offer does not show at all although the Eon Fix online v21 does.

As you say you need the tariff prices to make a comparison before entering into any new contract.If you transfer from one Eon tariff to another they waive the early leaver fee.

Former_E.ON_Company_Representative:_Malc

Lappleby3 wrote: »

Hi @Malc from Eon. Thanks to taking the time to reply. Unfortunately...


a) after I got put on the "opt out list" and was assured I wouldn't be contacted about Smart meters for 3 months, I was contacted again in less than 7 days and there has been no let up in the hassling of me since. This supposed "opt out" option is clearly just a ruse by Eon to sound like they are listening.
b) I've had 3 separate emails between Tues and Friday (today) ALL telling me I have agreed to have Smart meters installed. I have replied to each pointing out their inaccuracy. Eon have confirmed in writing (when challenged) that I haven't agreed to any installation. I've only agreed to be contacted.


@Malc - this Eon tactic has been going on for months (look back at these boards). The argument you present that "communications just haven't caught up with the Ts&Cs of the current Fix Online tariffs" just looks sillier by the day! I suppose I just have to take heart that the frequency of the contacts and the fact they are all simply wrong and deliberately misleading just helps strengthen the information going to the Energy Ombudsman.

You're welcome Lappleby3. Happy to reply.

As promised, I've sent your comments to the right people here at E.ON and followed this up with several verbal discussions.

Did you speak to our Outcome Management team? These are the only advisors who can arrange a long term opt-out.

If you did, the opt-out will have been put through and it could be there were things in the pipeline that were too late to stop. If you continue to receive these communications 7 days after your request, please contact us and, if you haven't already, raise a formal complaint.

Thank you Lappleby3.

Malc