Economy 10 meter change Eon

thorganby · 24 June 2019 at 6:30PM

There is a buffoon who regularly posts on here "Stay with one of the big six and you won't go far wrong"

eon came a pathetic joint 23rd with EDF out of 30 in the latest Which survey and this thread is a very good example of why!

https://www.which.co.uk/reviews/energy-companies/article/guides

captainkirk · 24 June 2019 at 7:10PM

That's terrible Sandydog, the letter is very clear that the tariff is ending - I know Malc keeps saying talk to the simpler metering team but they seem very inexperienced don't they!

Sandydog · 24 June 2019 at 8:48PM

They have consistently refused to put us through to the simpler metering team. The first time we called we asked for the complex metering team. All the other companies call them that. But Eon have cunningly called the team that deals with complex meters the 'simpler metering team'. So the call staff denied any such thing existed !

Yes the letter seems clear that the tariff is ending but today's call handler is adamant that it is only ending if we want a smart meter. We have spoken to five different Eon staff now and got five entirely different answers. Each one was adamant that their version was correct. We have wasted hours trying to sort it out and got nowhere at all. It's taken up hours of their staff time too.

Former_E.ON_Company_Representative:_Malc · 26 June 2019 at 10:09AM

captainkirk wrote: »

Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?

captainkirk wrote: »

We will definitely be moving Thorganby - reading some posts on Google they would seem to suggest that energy companies are supposed to offer their best tariff if you ring and ask - I know that would not be the online one after what Malc said but I'm certain they have better offers than 18+p per unit available. It is a shameful way to treat existing customers especially after they have forced the tariff change - you can only suppose that they make quite a bit extra by charging customers this rate until they are able to move. I read another post on this forum where someone has been 8 weeks trying to get the database updated for the new meter so they can move! We've been with Eon and their many guises for over 35 years, unfortunately that means nothing nowadays.

captainkirk wrote: »

That's terrible Sandydog, the letter is very clear that the tariff is ending - I know Malc keeps saying talk to the simpler metering team but they seem very inexperienced don't they!

Hello captainkirk and I'm sorry our Simpler Metering team haven't given you more confidence. If you drop an email to the address in my Profile with your account details, I'll make sure your concerns go to the right people.

Following a meter exchange, it usually takes up to 3 weeks to update the necessary systems. We need to let a number of third parties know about the change. These include the electricity distributor, meter operator/readers and the national database that holds details of all meters. These industry third parties then need to update their systems. Once this is all through, you'll be able to change tariff/supplier.

I do know we're working through a large backlog of meter exchange updates and, to be honest, they're currently taking longer than the usual turnaround time I mentioned above.

You can choose a tariff when arranging a meter exchange. This will then be backdated to the day the meter was changed. Just be careful not to go for one with exit fees if you're going to change supplier. I suspect this is why we've quoted a price of 18.57p per kWh.

Sorry all this is somewhat vague captainkirk and thank you for your patience.

Malc

Former_E.ON_Company_Representative:_Malc · 26 June 2019 at 10:14AM

Sandydog wrote: »

Now we are even more baffled. We phoned to arrange the simpler meter installation date. The operative asked us why we would want to do that ! She said we were better off as we were. So we went through the letter with her. It clearly states our tariff is ending and we will be moved to a flat rate later in the year, date unspecified. It only mentions meters in the context of getting access to other tariffs.

But she said we will only be moved to the expensive tariff if we opt for a smart meter. We never asked for one in the first place ! Otherwise she says we can stay exactly as we are, no simple meter, no smart meter, no price rise. She's said we had a price rise in January and our tariff has no end date. We asked for it in writing but she said they weren't obliged to do that.

So we will wait and see. If we do get a letter later saying our tariff is changing we will need to act, but she is adamant that isn't happening. We certainly aren't going to push for a meter change and huge price hike. She has put on record that we don't require a smart meter and says that is the end of the matter unless we demand one.

Sandydog wrote: »

They have consistently refused to put us through to the simpler metering team. The first time we called we asked for the complex metering team. All the other companies call them that. But Eon have cunningly called the team that deals with complex meters the 'simpler metering team'. So the call staff denied any such thing existed !

Yes the letter seems clear that the tariff is ending but today's call handler is adamant that it is only ending if we want a smart meter. We have spoken to five different Eon staff now and got five entirely different answers. Each one was adamant that their version was correct. We have wasted hours trying to sort it out and got nowhere at all. It's taken up hours of their staff time too.

Hello Sandydog and the things you're being told just aren't good enough.

As I've explained in this thread, this is a distinct project being looked after by a specialist team. This has been briefed out to all advisors who should be telling you the same thing. As I've offered to captainkirk above, please send an email to the address in my Profile with your account details and I'll be happy to forward your concerns to the people looking after this project.

Thank you for your patience Sandydog.

Malc

Sandydog · 27 June 2019 at 12:32PM

Hi Malc

Thanks again, but I will leave things as they are for now. The last call handler was adamant that we could stay as we are for the foreseeable future. You can appreciate we are not keen to increase our price any sooner than we have to. I do understand that Eon are trying to move people off the RHT meters to simplify things and give the consumer more choice of tariff. I also understand they have to offer us a smart meter. If this had not been combined with the huge price hike no one would have had an issue with it.

We currently have the letter saying we will be moved to a single rate tariff later in the year and that we will be notified about this by letter, and a later verbal assurance (but logged call) that we can stay as we are indefinitely. So it seems we may as well at least wait and see.

We also have the EDF offer that we can switch to them with the existing meter and just send in our readings. There have been many dire warnings on this forum (not by you !) saying 'we will be sorry' if we do that, but no one will explain why. I know if the meter broke it couldn't be replaced with the same kind, but surely at that point we could move to an E7 or E10 smart meter whoever we were with ? If we change supplier, who owns the meter ?

Do you know if there is a date set when the current set up will end ?

Sandydog

Former_E.ON_Company_Representative:_Malc · 27 June 2019 at 2:20PM

Sandydog wrote: »

Hi Malc

Thanks again, but I will leave things as they are for now. The last call handler was adamant that we could stay as we are for the foreseeable future. You can appreciate we are not keen to increase our price any sooner than we have to. I do understand that Eon are trying to move people off the RHT meters to simplify things and give the consumer more choice of tariff. I also understand they have to offer us a smart meter. If this had not been combined with the huge price hike no one would have had an issue with it.

We currently have the letter saying we will be moved to a single rate tariff later in the year and that we will be notified about this by letter, and a later verbal assurance (but logged call) that we can stay as we are indefinitely. So it seems we may as well at least wait and see.

We also have the EDF offer that we can switch to them with the existing meter and just send in our readings. There have been many dire warnings on this forum (not by you !) saying 'we will be sorry' if we do that, but no one will explain why. I know if the meter broke it couldn't be replaced with the same kind, but surely at that point we could move to an E7 or E10 smart meter whoever we were with ? If we change supplier, who owns the meter ?

Do you know if there is a date set when the current set up will end ?

Sandydog

Hello Sandydog and totally see where you're coming from.

I do need to make you aware, as you've received the letter about Simpler Meters, the information you were given over the phone is wrong. The letter will be right and outlines what will happen going forward.

We'll write to you again in September 19 with more information.

I'm sorry you've been given such poor information. I've reported this to the manager of Simpler Metering and asked for a full re-brief to go out making it clear to all advisors what the Simpler Metering project is all about.

If you change supplier, the new company takeover responsibility for the meter.

Thanks for your patience Sandydog.

Malc

captainkirk · 27 June 2019 at 8:31PM

Thanks for the offer Malc, but like Sandydog I think I am going to cancel the meter change until we are forced to have it done - as the single rate EON are changing us to is higher than the peak rate on economy 10 that we have at the moment we might as well just wait until the last minute. It's a bit of a mess isn't it and not a good way to treat customers!

Former_E.ON_Company_Representative:_Malc · 28 June 2019 at 10:12AM

captainkirk wrote: »

Thanks for the offer Malc, but like Sandydog I think I am going to cancel the meter change until we are forced to have it done - as the single rate EON are changing us to is higher than the peak rate on economy 10 that we have at the moment we might as well just wait until the last minute. It's a bit of a mess isn't it and not a good way to treat customers!

No worries captainkirk. You know where I am if you need me.

Malc

matelodave · 4 July 2019 at 4:37PM

I'm guessing that the supply for the heating comes from one phase to neutral = 230v and the rest of the house come from a second phase to neutral, also 230v which at present comes through two main incoming fuses to two meters and presumably two consumer units. one for heating and one for everything else.

It would be everso difficult to replace that with a single meter without dispensing with one of the phase supplies and then feeding everything in the house from a single incoming fuse.

I'm not sure how they'd handle the switching for the heating, whether by the meter or a separate teleswitch or contactor controlled by the meter. Perhaps one of the meter monkeys know if there are meters with two outlets, one continuous and one controlled.

Economy 10 meter change Eon

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