Economy 10 meter change Eon

GailForce

As mentioned in previous posts, after Eon withdrew my RHT Heating Tariff, I foolishly opted for Eon’s least punitive tariff option, a 1-Year Fixed Rate Standard Tariff.  I would have benefitted by doing as ‘Saltydog’ suggested by switching to a Standard Variable Rate Tariff initially and then switching to another provider.  However, I subsequently realized that even after paying Eon’s Fixed Rate Tariff exit fee I could still save over £100 by switching to another supplier.

 I requested Eon remove the RHT meter and connect my ‘off peak circuits’ to the ‘on peak’ single rate meter.  I installed 16-amp immersion heater type time switches to control each storage heater to suit my circumstances.  Both my meters were removed and a new single rate digital meter installed.  I then applied to switch to a Standard Variable Rate Tariff with a new energy supplier recommended by MSE.  I was pleasantly surprised by how easy this process was.

 Shortly afterwards, I received an email from Eon saying how sorry they were that I was leaving and that they could offer me a more advantageous tariff.  Like insurance companies do Eon have an algorithm which tells them which customers they are most likely to be able to rip off?  Why was I not offered this ‘more advantageous’ tariff initially?  The email was followed by several telephone calls which I did not answer.

 About the same time, I received two letters from Eon saying they wanted to change my meter to a smart meter.  I had emphatically refused a smart meter when asking for the removal RHT meter.  I replied to the first letter and binned the second.

 After the supply changeover date, I logged into my account with my new supplier to find that I appeared to be on an Economy 7 tariff.  I was advised by my new supplier that the MPAN database showed my meter to be a two-rate meter.  I forwarded a photograph to prove the meter was a single-rate meter.  My new supplier is having to contact Eon.  Best of luck with that!

 My own investigations show that the MPAN and single rate meter associated with my original ‘on-peak’ supply has been recorded as being removed and the MPAN and single rate meter associated with my original ‘off-peak’ RHT supply remains.  Continuing Omnishambles.

GailForce.

Sandydog

We are still waiting for our smart meter to be 'smart'. Fitted October but Eon still cant see it. It changes rates on the screen 68 minutes out of step with the actual rate change and we cant see our usage of each rate at all, only the total. Our bills are all estimates and wer can't input actual readings. The app shows how well we are doing based on last year's usage compared to an estimate now ! So I'm not surprised the record for yours haven't been updated.

Former_E.ON_Company_Representative:_Malc

GailForce said:

As mentioned in previous posts, after Eon withdrew my RHT Heating Tariff, I foolishly opted for Eon’s least punitive tariff option, a 1-Year Fixed Rate Standard Tariff.  I would have benefitted by doing as ‘Saltydog’ suggested by switching to a Standard Variable Rate Tariff initially and then switching to another provider.  However, I subsequently realized that even after paying Eon’s Fixed Rate Tariff exit fee I could still save over £100 by switching to another supplier.

 I requested Eon remove the RHT meter and connect my ‘off peak circuits’ to the ‘on peak’ single rate meter.  I installed 16-amp immersion heater type time switches to control each storage heater to suit my circumstances.  Both my meters were removed and a new single rate digital meter installed.  I then applied to switch to a Standard Variable Rate Tariff with a new energy supplier recommended by MSE.  I was pleasantly surprised by how easy this process was.

 Shortly afterwards, I received an email from Eon saying how sorry they were that I was leaving and that they could offer me a more advantageous tariff.  Like insurance companies do Eon have an algorithm which tells them which customers they are most likely to be able to rip off?  Why was I not offered this ‘more advantageous’ tariff initially?  The email was followed by several telephone calls which I did not answer.

 About the same time, I received two letters from Eon saying they wanted to change my meter to a smart meter.  I had emphatically refused a smart meter when asking for the removal RHT meter.  I replied to the first letter and binned the second.

 After the supply changeover date, I logged into my account with my new supplier to find that I appeared to be on an Economy 7 tariff.  I was advised by my new supplier that the MPAN database showed my meter to be a two-rate meter.  I forwarded a photograph to prove the meter was a single-rate meter.  My new supplier is having to contact Eon.  Best of luck with that!

 My own investigations show that the MPAN and single rate meter associated with my original ‘on-peak’ supply has been recorded as being removed and the MPAN and single rate meter associated with my original ‘off-peak’ RHT supply remains.  Continuing Omnishambles.

GailForce.

Hello GailForce and sorry to lose you.

I'm also sorry it doesn't look like we've updated the national database correctly following the meter exchange. It sounds like we've deactivated the primary MPAN (usage for lights, appliances etc) and left the secondary MPAN (off-peak heating) live instead of doing this the other way around. To reverse this, the relevant dataflows (electronic messages) need to be re-sent. These messages send information to all the companies involved in supplying, reading and maintaining meters.

A complication is the national database will only accept amendments from the current supplier so it's good your new supplier is going to contact us.

We review our products all the time and often release/withdraw them from sale relatively quickly. Sometimes the replacement will be more expensive, sometimes cheaper than its predecessor. It depends on the circumstances at the time. Having a different type of meter will also have affected the options we were able to offer. The best way to keep an eye on what's available is through our website or the price comparison sites. Also, exit fees don't apply when moving from one of our tariffs to another. This lets customers move easily to another of our tariffs if it suits them better without penalty.

Sorry again if we've deactivated the wrong MPAN GailForce.

Malc

Former_E.ON_Company_Representative:_Malc

Sandydog said:

We are still waiting for our smart meter to be 'smart'. Fitted October but Eon still cant see it. It changes rates on the screen 68 minutes out of step with the actual rate change and we cant see our usage of each rate at all, only the total. Our bills are all estimates and wer can't input actual readings. The app shows how well we are doing based on last year's usage compared to an estimate now ! So I'm not surprised the record for yours haven't been updated.

Hello Sandydog and I'm sorry your new smart meter isn't working as it should.

With smart meters, the electricity meter stores, sends and receives information. This is done via a mobile phone signal and sometimes the strength of the signal in a particular area or local circumstances stop this from happening.

The strength of the mobile phone signal is particularly important. It may be the area shows as having a strong enough signal and local circumstances water it down sufficiently to make it unusable for smart meters. For instance, any material between the points trying to communicate can affect the signal quality. Wood, plasterboard and other building materials generally have a minimal effect on the signal. Thick stone and concrete can have a bigger impact. Metal has the biggest effect.

Whilst these are some of the obstacles faced, they aren't the only ones and we're working on solutions for all such issues. Our smart meter specialists will be able to let you know what progress we're making to sort out your specific issue.

Before contacting us, can I ask for your understanding please. We, like the rest of the world, are struggling with the Coronavirus crisis and are currently concentrating on emergencies and supporting our vulnerable customers. There's more about what we're doing on our website.

If there's no emergency or threat to your supply, can I ask you not to contact us at this difficult time. If you do need us, it's best to use the Live Chat and Social Media channels (twitter/Facebook) so we can keep the phone lines free for emergencies. Live Chatters and twitter/Facebook advisors are available from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays at the moment.

There are lots of things you can do through your online account including letting us have readings from the meter itself to stop more estimated bills. As soon as we come out the other side of this crisis, we'll return to everyday service issues in the usual way.

Many thanks for your patience and understanding at this difficult time Sandydog. Stay safe.

Malc