📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Bought an item on promotion price, item delivered, now price changed. Do I have to return or do they

13567

Comments

  • powerful_Rogue
    powerful_Rogue Posts: 8,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Rambolicks wrote: »
    Here's what I read:

    3. PRICING AND AVAILABILITY
    All prices are inclusive of legally applicable VAT.

    We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

    Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

    Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.


    Did you order on Amazon.co.uk or Amazon.com?
  • spadoosh
    spadoosh Posts: 8,732 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    Rambolicks wrote: »
    At the promotion price they were worth it. Have to use more than you do with other loo roll.

    I stocked up while the price was low and have the space to easily store them.

    I don't get why this has turned into a petty argument. Do you work for amazon or something?

    The question we want answering is whether legally they have to honor the deal. Not whether it is greedy to buy so many toilet rolls. You do realise this site is called moneySAVINGexpert don't you? :beer: :money:

    Legally speaking theres a few aspects at play. So on the face of it they have to honour the price as ordered and dispatched. I reckon theyll have an argument for you breaking the terms and conditions of the use of the code though.

    I suspect youll have to play this out to find out where exactly the legal position will be. Unless amazon offer the customer service route.

    Theres also the argument of the intention to create legal relations. I reckon amazon can put the argument that there was never an intention from them to create legal relations with you at that price. Id say it was quite clearly an error. An 80% reduction on what is an active product (not discontinued or clearance) seems quite clearly to me a misprice/misues of voucher code.

    It doesnt matter whether you thought it was a misprice or not, if it got to the legal stage a judge will consider the views of your average person. I suspect the average person would think it was misprice too.
  • calleyw
    calleyw Posts: 9,896 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    powerful_Rogue wrote: »
    Did you order on Amazon.co.uk or Amazon.com?


    I know you asked the OP and not me. But it was on co.uk as it was prime item and arrived today.


    Yours


    Calley x
    Hope for everything and expect nothing!!!

    Good enough is almost always good enough -Prof Barry Schwartz

    If it scares you, it might be a good thing to try -Seth Godin
  • powerful_Rogue
    powerful_Rogue Posts: 8,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    calleyw wrote: »
    I know you asked the OP and not me. But it was on co.uk as it was prime item and arrived today.


    Yours


    Calley x


    In which case everything else appears to be moot. The voucher "coupon" clearly states that it's only for use on Amazon.com
  • Rambolicks
    Rambolicks Posts: 31 Forumite
    Fifth Anniversary 10 Posts
    Thanks spadoosh. Good points. Would it make any difference if they have already begun refunding the over charge to people in the same boat?

    Thanks again!
  • powerful_Rogue
    powerful_Rogue Posts: 8,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    :rotfl:Love it when posters only respond to the posts they believe go in their favour!
  • spadoosh
    spadoosh Posts: 8,732 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    OP, you know the situation. Whats the point of this thread?

    Either return the goods or challenge it. Itll be easier and better for you if amazon offer the customer service route so.

    Not a great position to be in. You either challenge it and risk being charged full price for a load of toilet roll you dont like or get bullied by amazon and return for a full refund.... what ya gonna do?
  • Rambolicks
    Rambolicks Posts: 31 Forumite
    Fifth Anniversary 10 Posts
    powerful_Rogue wrote: »
    Did you order on Amazon.co.uk or Amazon.com?

    Sorry I didn't see your post. I ordered from Amazon.co.uk

    :beer:
  • powerful_Rogue
    powerful_Rogue Posts: 8,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    And don't forget Amazon are not shy in banning household accounts.
  • powerful_Rogue
    powerful_Rogue Posts: 8,451 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Rambolicks wrote: »
    Sorry I didn't see your post. I ordered from Amazon.co.uk

    :beer:


    Then I can't see much of an argument. The voucher didn't apply to your order.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.6K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.9K Spending & Discounts
  • 244.6K Work, Benefits & Business
  • 599.9K Mortgages, Homes & Bills
  • 177.2K Life & Family
  • 258.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture