Currys Delivery (Knowhow.com)

I recently purchased an integrated washing machine on-line. I requested integrated installation as there was no other option for an integrated washing machine shown on the website. This was £90, which I thought was quite expensive just for connection of the pipe and electric.

The machine was delivered on the 5th October 2015, the installer noticed that although the machine was integrated he did not need to fit the machine with the door as it was fixed to the surrounding wood, he just needed to connect the pipe. So he advised me to get in touch with know-how to get my money back. He also left a note on his electronic machine to show that the installation he made was just for what he called a "wet installation". He showed this to me for my reference so that I knew that it had been done. Unfortunately I did not get the installers name, didn't think I would need to.

I have spent an hour on the phone this morning with one of the know-how advisers concerning the over payment by myself of the machine delivery.
I was told that I ordered an integrated washing machine, so the installation was £90, that is what it says on the paperwork so they cannot refund me. I asked to speak to the manager of which the advisor told me there is not one available. I was on the phone for an hour, if there is not a line manager available in that time that is disgusting !!

The advisor tried on a couple of occasions to "find" the paper work and the installer, but to no avail. Now if phone calls can be recorded, why is it so difficult to find an electrical device with this evidence on it?

The evidence of the washing machine being installed as a "wet installation" will show on the electronic device, but I was told by the advisor that there is no paper work to show that this had been done. How can this be? I was shown this by the installer, so have seen the evidence myself. I was made out to be a liar and was told the evidence cannot be found !

Ordered from CurrysPCWorld and DPD were instructed to deliver via KNOWHOW. First, they left a card at a random address, despite me being at the delivery address at the time (and even though this was outside the latest delivery time stated by Currys). On the tracking, they had a photo of a place I had no knowledge of. It turned out to be quarter of a mile away.

Re-arranged delivery, pointing out that first delivery had gone to wrong address, was assured driver would be informed, also assured me driver would call me on reaching the area. I then made a specific trip to collect at re-arranged time and only by sheer LUCK did I spot a DPD van - so I followed him to an area I had no knowledge of and intercepted him. He was going to the wrong address AGAIN!
The driver had left my parcel with some random stranger. He never called me as I had been promised, and I was not informed by either card or phone call of where my parcel had been delivered.
It is unacceptable to deliver to a completely different address from the one on the parcel. Customer services told me they considered that it had been delivered within an "acceptable radius" of the address! To a completely different street, a different postcode, and to an address that was ponted out to have been wrong the first time - acceptable?? REALLY?
They tried to argue that they had left my parcel with "your neighbour at No 9" - well MY neighbour at No 9 didn't get it..... SOMEBODY'S neighbour - in a different street, neighbouring a different No 7 got it. What part of WRONG STREET do these people not understand? It was also a completely different postcode - DO THESE DRIVERS NOT USE SAT NAV? Perhaps they bought one from Currys to be delivered.... ?!

As for taking a photo of where it was delivered.... am I supposed to go running all round town looking for a place to match the photo in order to find my parcel? When I asked this, I was told Yes - Are they serious??

I now wonder if this was some form of attempted theft that I managed to intercept - the driver may have known the person he delivered my parcel to, safe in the knowledge that Customer Services would do nothing, so long as he took a photo (that I would be unable to locate) and got some form of "signature" - as if that meant anything.
As Currys and PCWorld sell high value items, any crook will be onto a good thing if they can get a job driving for DPD.
DPD are uninterested in addressing the moronic behaviour of this driver, or even reading my emails properly.