-
Easy Living Furniture in Administration & Faulty Products where do I stand?
11 1/2 Months ago I purchased a Leather 3 piece suite plus a 5 Year Warranty for the product on my Credit Card. Today I have found that the centre of the 3 seater settee has collapsed, I contacted the Insurance provider who tells me that I am unable to claim as the suite is still within the Manufacturers Warranty period of…
-
Washing Machine died only 18mths old - Help !
Hi, My mother has a Hotpoint washing machine that was bought for her 18mths ago from Comet Clearance. It's packed in now and I've checked on the Comet Clearance site and they state that the warranty is only 6 months. However, I've been told elsewhere that Hotpoint have a 5 year parts warranty. Either way, I don't consider…
-
please help me...online parcel company!!!
hello everyone! I do regular business with an online parcel company to post my ebay items. I went to book a parcel on sunday and as i went to pay it kept saying "error with the postcode try again" so i tried again 11 times, still didnt't work. In the end i paid with paypal and it worked straight away. the next day i find…
-
Dfs
I entered into a credit agreement for a settee with dFS, and subsequently changed my mind and wanted to cancel. I cancelled the credit agreement within 14 days which they accepted, but now they say I still have to pay for the settee when it is deleivered. Do I have any way out of this?:eek:
-
woodworm in my oak floor, any point chasing provider?
I bought and installed an oak floor in late 2008. This summer I have started to notice woodworm holes appearing in 2 of the planks. I managed to catch one of the blighters, and it is the powderpost beetle. Depending on which site I look on, they have a life-cycle of between 2 and 5 years. If the latter, then the wood must…
-
Help!!
Hello, I purchased a Playstation 3 in december 2009 (5 months out of warranty) and after switching it on recently it now switches straight off and the red light continues to flash. I contacted PS and they have told me i need to pay £134 and they will bring a refurbished one to my door within 24hrs which i think is terrible…
-
Retailer saying "out of stock" instead of selling my goods at a reduced price
A retailer had the incorrect selling price for an in stock item when I went through the checkout but a couple of hours later and they are now saying its "Not available". I was looking for an external HD this morning and found a company selling a 320Gb USB HD for £4.99 (originally over £100). The order went through fine but…
-
Help needed
I have just received my statement from Debenhams and have been charged Account cover for things that I'd ordered via the internet but hadn't received by the date on the statement.I. E. Jeans ordered 17th May delivered 21st (statement dated 20th delivered 25th).The total balance was £252.36. £94.50 of this I had not…
-
Advice please : Motorola Smartphone, Play.com, Jersey, Statutory rights
Hi all, Please assist me with advice on how to deal with the following matter. March 2010 -> Purchased Motorola Milestone Android smartphone from Play.com for £380. Cool! December 2010 -> Phone has keyboard problem, (hardware issue) is fixed under warranty by Motorola's designated repairer S.B.E. Ltd. (Parts had to be…
-
New Law - June 2011 - Uninsured Cars...
Help !!! I'm being pursued by INTER CREDIT INTERNATIONAL - for being the owner of a car which I sold 18 months ago and returned my form the DVLA to say I'd sold it. - so far I've just ignored them. However how will this new law coming in next month affect me - will DVLA still assume I have the car and haven't insured it -…
-
New item has been used-asda trampoline
I'm back again, don't seem to be having much luck lately! Anyway latest problem, been to an asda store today to buy one of the £99 jumpking combo trampolines. We wanted one from the store front but they insisted on one from the back as it would ruin the display otherwise... When they fetched it out it was missing the thick…
-
Please help
I'm new to this but any advice would be greatly appreciated. I have had vehicle insurance with 'Budget' for several years now have have 2 vehicles with 2 separate policies. Over the years I have taken out insurances with this company, signed and sent back direct debit mandates and agreements each time as expected to, now…
-
Know your rights ! :-)
Just thought I'd share my story and hopefully inspire others to do the same ! I was recently considering buying an iPad, although I thought they were a bit pricey for what they are. Whilst working from home one of those annoying promotional emails dropped into my inbox advertising, amongst other products, ipads starting at…
-
No working boiler in newly rented property -- 14 days.
Not really sure whether this would be classed as "consumer rights" or not, but maybe somebody will be able to assist. We moved in to a new property on the 10th May and discovered the gas supply was disconnected as a result of previous tenants arrears. The property had been empty for a while before we entered so the agency…
-
Paying for full tank of petrol in pennies
Right, so I have a jar full of £63.32 1 pence and 2 pence coins....Okay, not a jar - 2 carrier bags full! I know from the Royal Mint website that 2p and 1p coins are only legal tender up to: 2p - for any amount not exceeding 20p 1p - for any amount not exceeding 20p But, damn, I'm just broke and feeling slightly bored and…
-
VAT help (since the increase in January)!
I just have 1 question (this is my 1st time using this forum): I ordered bridesmaids dresses in October last year (I paid 50% of the agreed price) to place the order. This agreed price was inclusive of VAT at 17.5%. I have been told that the dresses arrived into the shop last week; and that I have to pay a 2.5% levy on the…
-
Washing Machine Failure
Hello all We have a new washing maching of 8 weeks old, which was working fine until a couple of days ago and now not so much, its a cold fill washing maching and it would seem the water is not heating up. As the machine is only 8 weeks old are we entitled to ask for an exchange rather than a repair? Thanks Fiona
-
Tour deposit refund
On 26 January 2011 my daughter paid a deposit of £70 for an orchestra tour which commences on 9 July 2011. On 30 March she sent an e-mail to the person organising the tour stating that, upon reviewing her finances, she had realised that she couldn't afford the trip and requested the return of her deposit. She received a…
-
Consumer rights question
Hi everyone, Hope someone can help. My mum refitted her kitchen in March 2009, her Fridge freezer was always banging and making noises. It recently stopped working and she contacted the shop from where she purchased it. They sent out an engineer who explained what was wrong and told her the part was covered but that she…
-
Fault with my 16-month old £400 HP laptop - do I have any rights?
I have posted this to the techie's forum, but maybe this is a better place to ask the question: The answer to this is probably no, but do we have any rights if our laptops break down shortly after the initial year's guarantee? I bought an HP G61 laptop in January last year for £400 from Currys and the keyboard has packed…