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Phone has packed up 16 months into 24 month contract (Orange)

Taadaa
Taadaa Posts: 2,113 Forumite
edited 29 April 2012 at 10:40AM in Mobiles
Hi all, my HTC Desire HD has died on me - it said it was charging but then the battery runs down really quickly for a few days. Then in the past couple of days it kept on telling me it was using more power than the battery had, switch off an app, then it started shutting down and was difficult to switch back on, and on Friday it switched off and I haven't been able to restart it.

Obvs its more than a year old, I don't have Orange Care, and I haven't approached Orange yet. Just wondered if anyone had any experience or advice in getting a repair at this stage of the contract free of charge or whether I am up !!!! creek without a paddle. Thanks!

Edit: Found a forum where an owner with a 15 month old HTC Desire on Orange had to send it to HTC, although they claimed it was water damaged and refused to repair...
I have had many Light Bulb Moments. The trouble is someone keeps turning the bulb off :o

1% over payments on cc 3.5/100 (March 2014)
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Comments

  • ossie
    ossie Posts: 354 Forumite
    Part of the Furniture 100 Posts Photogenic
    CarPhone Warehouse website say phone has 2 year warranty!

    http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{79ae2a80-f9f3-11de-da00-000000000000}
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ossie wrote: »
    CarPhone Warehouse website say phone has 2 year warranty!

    http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{79ae2a80-f9f3-11de-da00-000000000000}
    What CPW site says is about the warranty they give to the phones they sell. The manufacturer's warranty can be different. E.g. it's 12 months for Blackberry, not 24.

    However, it is the same 24 months for HTC.
  • Taadaa
    Taadaa Posts: 2,113 Forumite
    edited 29 April 2012 at 10:55AM
    Hmph. Orange don't want to know after 12 months. I have just e mailed HTC but will contact Orange as well.

    Edited as cross posted: thanks, I have e mailed Orange as well, will insist that one of them looks at it with a view to repairing. Blasted thing.
    I have had many Light Bulb Moments. The trouble is someone keeps turning the bulb off :o

    1% over payments on cc 3.5/100 (March 2014)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Don't waste your time on Orange unless you are prepared to sue them.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's out of warranty with Orange so why are you wasting your time with them when it has an HTC warranty?
    Orange have no responsibility to do anything now.
    However, if it's battery failure, that is not covered by either warranty.
    No free lunch, and no free laptop ;)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    macman wrote: »
    It's out of warranty with Orange so why are you wasting your time with them when it has an HTC warranty?
    Warranty complements the statutory rights, not replaces them.
    Orange have no responsibility to do anything now.
    They do have under the SOGA and SOGaSA if they sold the phone.
    However, if it's battery failure, that is not covered by either warranty.
    It is, but the warranty period is likely to be shorter.
  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    disposable are what batterys are classed as, the max warranty is 6 months
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Buzby
    Buzby Posts: 8,275 Forumite
    Batteries as 'consumables' (not disposables) - a subtle difference. SOGA is unlikely to apply unless it blew up whilst charging, as misuse can cause loss of capacity in use (and clearly not covered)
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    grumbler wrote: »
    Warranty complements the statutory rights, not replaces them.
    They do have under the SOGA and SOGaSA if they sold the phone.
    It is, but the warranty period is likely to be shorter.

    But why would the OP go down the SOGA route if it's still in warranty? Orange would only have to send it to HTC anyway if a repair is required.
    No free lunch, and no free laptop ;)
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 April 2012 at 3:01PM
    macman wrote: »
    But why would the OP go down the SOGA route if it's still in warranty?
    I don't know why and this is absolutely irrelevant. May be they just want not to pay for the postage if HTC don't offer a free collection.
    Orange would only have to send it to HTC anyway if a repair is required.
    It is not the OP's problem how Orange fulfil their obligations. They can repair it, replace it or send it to HTC.
    And was it not you who said:
    macman wrote: »
    ...Orange have no responsibility to do anything now.
    ?
    This is the same lie that Orange keep saying their customers when trying to fob them off.
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