Phone has packed up 16 months into 24 month contract (Orange)

Taadaa

Hi all, my HTC Desire HD has died on me - it said it was charging but then the battery runs down really quickly for a few days. Then in the past couple of days it kept on telling me it was using more power than the battery had, switch off an app, then it started shutting down and was difficult to switch back on, and on Friday it switched off and I haven't been able to restart it.

Obvs its more than a year old, I don't have Orange Care, and I haven't approached Orange yet. Just wondered if anyone had any experience or advice in getting a repair at this stage of the contract free of charge or whether I am up !!!! creek without a paddle. Thanks!

Edit: Found a forum where an owner with a 15 month old HTC Desire on Orange had to send it to HTC, although they claimed it was water damaged and refused to repair...

ossie

CarPhone Warehouse website say phone has 2 year warranty!

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{79ae2a80-f9f3-11de-da00-000000000000}

grumbler

ossie wrote: »

CarPhone Warehouse website say phone has 2 year warranty!

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{79ae2a80-f9f3-11de-da00-000000000000}

What CPW site says is about the warranty they give to the phones they sell. The manufacturer's warranty can be different. E.g. it's 12 months for Blackberry, not 24.

However, it is the same 24 months for HTC.

Taadaa

Hmph. Orange don't want to know after 12 months. I have just e mailed HTC but will contact Orange as well.

Edited as cross posted: thanks, I have e mailed Orange as well, will insist that one of them looks at it with a view to repairing. Blasted thing.

grumbler

Don't waste your time on Orange unless you are prepared to sue them.

macman

It's out of warranty with Orange so why are you wasting your time with them when it has an HTC warranty?
Orange have no responsibility to do anything now.
However, if it's battery failure, that is not covered by either warranty.

grumbler

macman wrote: »

It's out of warranty with Orange so why are you wasting your time with them when it has an HTC warranty?

Warranty complements the statutory rights, not replaces them.

Orange have no responsibility to do anything now.

They do have under the SOGA and SOGaSA if they sold the phone.

However, if it's battery failure, that is not covered by either warranty.

It is, but the warranty period is likely to be shorter.

chanz4

disposable are what batterys are classed as, the max warranty is 6 months

Buzby

Batteries as 'consumables' (not disposables) - a subtle difference. SOGA is unlikely to apply unless it blew up whilst charging, as misuse can cause loss of capacity in use (and clearly not covered)

macman

grumbler wrote: »

Warranty complements the statutory rights, not replaces them.
They do have under the SOGA and SOGaSA if they sold the phone.
It is, but the warranty period is likely to be shorter.

But why would the OP go down the SOGA route if it's still in warranty? Orange would only have to send it to HTC anyway if a repair is required.

grumbler

macman wrote: »

But why would the OP go down the SOGA route if it's still in warranty?

I don't know why and this is absolutely irrelevant. May be they just want not to pay for the postage if HTC don't offer a free collection.

Orange would only have to send it to HTC anyway if a repair is required.

It is not the OP's problem how Orange fulfil their obligations. They can repair it, replace it or send it to HTC.
And was it not you who said:

macman wrote: »

...Orange have no responsibility to do anything now.

?
This is the same lie that Orange keep saying their customers when trying to fob them off.