Taking Faulty Goods back without Receipt - can they refuse to swap for same product??

uktim29

Aphidman wrote: »

I thank you all for the 'advice'. I don't thank you for the 'tone' of some posters, particularly the old boys network that seems to operate around here.

Can't say you haven't learnt something!

THE_LONE_RANGER_4

alwaysonthego wrote: »

Read the ops first post, IT WAS A GIFT FROM A RELATIVE :rolleyes:

i no what i was implying as with regards to if you havent got a reciept how do they no you never stole it, if it wasnt a gift then that was a way a purchaser could prove they;) purchased an item.

alwaysonthego_2

Aphidman wrote: »

Morty, my friend bought the present with her own JL Vouchers and doesn't have the receipt. I asked them earlier about it. So, with no PoP I will go direct to the manufacturer.

always..., no need to shout !

Sometimes shouting is appropriate, if only to get the point across :rolleyes:

alwaysonthego_2

THE_LONE_RANGER wrote: »

i no what i was implying as with regards to if you havent got a reciept how do they no you never stole it, if it wasnt a gift then that was a way a purchaser could prove they;) purchased an item.

but did you miss the part where they said that they did not want to approach the relative, which is something the majority advised that he should :rolleyes: :rolleyes:

uktim29

THE_LONE_RANGER wrote: »

i no what i was implying as with regards to if you havent got a reciept how do they no you never stole it, if it wasnt a gift then that was a way a purchaser could prove they;) purchased an item.

Not really relevant though is it;)

Gingirl

retaillers do store info but mainly electronically and centrally do comply with data protection which benefits us all. If you give them all the info you can such as when the gift was given, that it was paid for in vouchers etc they may be able to help you. As a retail manager, ( with breasts!!) I am always more willing to help people who ask politely in your circumstances than those who come charging up to me all guns blazing. Retailers are not normally compensated for the costs of processing returns, such as man hours and transport, hence why they ask for POP. It also confirms the item is within its warranty. Hope this helps.

irishjohn

I think you will find that consumer law applies between the seller and the purchaser - you were neither - JL only have a contract with the relative wh gifted the radio to you

alwaysonthego_2

irishjohn wrote: »

I think you will find that consumer law applies between the seller and the purchaser - you were neither - JL only have a contract with the relative wh gifted the radio to you

Not entirely accurate

The goods were a gift



If you receive goods as a gift and they are faulty, do not match their description or aren't fit for purpose for which you bought them, the person who actually bought them should be the one to make the complaint. However, you can make a complaint to the trader yourself, as long as the person who bought the goods for you told the trader when they bought them that they were going to be given to you.


Ideally, your name should be written on a receipt, invoice or guarantee card as proof that the goods belong to you. If arrangements were made to deliver the goods to you, rather than the person who bought them for you, this could also be used as proof.




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http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#the_goods_were_a_gift

Titch89

I have managed (not with JL) to exchange something without a receipt, that was paid for by cash. However, it is a long process for the cashier to go through.

alwaysonthego_2

Titch89 wrote: »

I have managed (not with JL) to exchange something without a receipt, that was paid for by cash. However, it is a long process for the cashier to go through.

Depends on the retailer, but they can insist on proof of purchase