Taking Faulty Goods back without Receipt - can they refuse to swap for same product??

Aphidman

bexlincs,

thanks for the info.

I asked about checking the barcode but he said they didn't check all the barcodes??

At the time they looked busy and I got the feeling they didn't really want to help

bexlincs1

ONLY if you want a refund actually. if you want a replacement product by law they have to exchange it as they CAN find out if it was purchased from them without a reciept as they have a record of the barcode being scanned through the till!! although this only works if it is taken back to the same shop it was bought from.

uktim29

Aphidman wrote: »

1.Uktim, the radio is FAULTY - I have proof of that!

I didn't ask about proving it's faulty I asked how will they know you didn't steal it.

THE_LONE_RANGER wrote: »

love these negative posts

The word is factual. No made up surveys from me!

Aphidman wrote: »

You two sound like you work for JL customer services!!

Thanks for your help

You will need to find some proof of purchase!

Apparently I was working Mymoviestream earlier on this week?

alwaysonthego_2

bexlincs1 wrote: »

ONLY if you want a refund actually. if you want a replacement product by law they have to exchange it as they CAN find out if it was purchased from them without a reciept as they have a record of the barcode being scanned through the till!! although this only works if it is taken back to the same shop it was bought from.

please can you provide a link for this 'law'

Aphidman

Uktim, I would have to have pretty big balls to steal the thing a while back and then have the gaul to bring it back when it is faulty to ask for a replacement.

uktim29

alwaysonthego wrote: »

please can you provide a link for this 'law'

:rotfl:

https://www.makeitupasyougoalongact.co.uk

uktim29

Aphidman wrote: »

Uktim, I would have to have pretty big balls to steal the thing a while back and then have the gaul to bring it back when it is faulty to ask for a replacement.

When I worked in retail I saw this every week, some places no doubt must get it daily. It's one of the oldest tricks in the book.

How are they suppose to know you're not one of them?

They don't ask for proof of purchase (and the sale of goods act requiring proof of purchase) for the fun of it.

uktim29

bexlincs1 wrote: »

they CAN find out if it was purchased from them without a reciept as they have a record of the barcode being scanned through the till!!

And if they sell 20 a day?

Aphidman

Uktim, I don't understand.

How would a thief benefit??

uktim29

Aphidman wrote: »

Uktim, I don't understand.

How would a thief benefit??

Take it out, bring it back in at a later point for either a replacement or refund. They've never paid for it so they'd either get it free (or a replacement) or the cash value if they somehow manage to get a refund.