comet how to complain about them

THE_LONE_RANGER_4

TODAY the WHICH organisation stated high street shop staff were fobbing off customers and giving misleading advice on their rights.
consumers are told to take their complaint to the manufacturer when it is clearly the retailers responsibility.
One market expert said it is down to poor staff training AND Managers poor attitude towards the customer.
consumers affairs minister garath thomas said we intend to simplify the current laws to enable the retailers and there staff to under stand there responsibilities towards their customers and deliver quality customer service .

As i have said the cs in the uk is awfull clearly many arguments are caused by staff not knowing the law and their duty to the customer , to such an extent the law has had to be made A LITTLE EASIER FOR THEM TO UNDERSTAND ,NOTE DOWN TO MANAGERS POOR ATTITUDE TOWARDS THE CUSTOMER

uktim29

Interestingly enough though, this country has far more consumer laws than any other country. Perhaps thats the problem!

I can imagine Which doesn't give an amount of people they've spoken to, a magazine like that will speak to two and then make it sound all round. Ah, I've just noticed your quote from them "our market expert", so they probably haven't done any research at all, it's just one of them thinks that. But then you can't really expect a non biased opinion from a consumer magazine!

So sorry Lone Ranger, you haven't convinced me! How are your oiks doing?

taxiphil

uktim29 wrote: »

Interestingly enough though, this country has far more consumer laws than any other country. Perhaps thats the problem!

Once again, utter codswallop. America, Canada, Japan, Australia and many European countries have far stronger consumer protection laws (and more importantly, enforcement of them) than the UK.

You should do some research into the way retailers are regulated with an iron fist by the French government. This is one of the reasons Tesco decided not to break into France; Terry Leahy said the "over regulation" there would make trading prohibitively difficult (for "over regulation" read "proper regulation"). Leahy constantly praises what he calls "light touch regulation" in the UK.

uktim29 wrote: »

I can imagine Which doesn't give an amount of people they've spoken to, a magazine like that will speak to two and then make it sound all round. Ah, I've just noticed your quote from them "our market expert", so they probably haven't done any research at all, it's just one of them thinks that.

Your stupidity gets more entertaining by the day. Do you actually think about the drivel you are spouting?

You say you can "imagine" that Which magazine will speak to "two" consumers and then falsely claim that it carried out a comprehensive survey.

You "imagine", do you? :rotfl:

So you don't actually know.

Then you make the incredibly bold allegation that Which magazine "probably haven't done any research at all".

Can you see the wonderful irony of you accusing Which magazine of not doing any research into their reports - coming from you, a person who's obviously never read the magazine and knows nothing about it!

(By the way, I [STRIKE]hate[/STRIKE] love to heap further embarrassment on you, but if you'd read the quote in post #72 properly, it actually says: "One market expert said..." not "Our market expert said...")

For the record, Which is an extremely reputable and impartial publication which takes meticulous care in its research and study methods. And it always publishes the sample size of its surveys and takes a big enough sample to make the findings meaningful and representative.

If they falsified their survey results or published reports without doing any research, I hazard a cheeky guess that one of the huge car manufacturers, supermarkets or multinational banking corporations criticised many times by Which over the years would have pulled them up on it by now.

uktim29 wrote: »

But then you can't really expect a non biased opinion from a consumer magazine!

A non-biased opinion is exactly what you can expect from Which magazine.

uktim29

taxiphil wrote: »

Once again, utter codswallop. America, Canada, Japan, Australia and many European countries have far stronger consumer protection laws (and more importantly, enforcement of them) than the UK.

No they don't!

In the states it's more or less the same as the EU's but then we get all our own on top.
Australia only has it's trade practices act.
Japan - "the world's toughest consumers are probably the world's least protected." http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&contentId=856176
Canada is at state level but on the whole has much less than the UK.

Who talks utter codswallop Phil!

taxiphil wrote: »

Your stupidity gets more entertaining by the day. Do you actually think about the drivel you are spouting?

You mean yourself. I rest my case above! 'One 'Our' it means one person, it still doesn't make any difference. Infact most of your argument is like me saying to you do you really think Tescos leave incorrect shelf edge labels out as a business strategy to make more profit!

Well we're not going to get a non biased opinion from you Phil either are we!

Careful_with_that_Axe

Havn't read all of thread, but wanted to post my surprise at fairly good Customer Service from these people for a faulty cheap freezer.

Booked an engineer to come, they did telephone the day before to apologise and cancel appointment, but 2nd appointment was kept by a very friendly engineer who temporarily solved the problem and said tha a part was needed which would be ordered. He made a subsequent appointment to fit the part in 2 weeks - he said it could take that long to get the part.

However, within a week, I got a phone call that the part was in and did I want to bring ther appointment forward?

Engineer attended again and fitted part. He did point out inherent problems with the freezer due to it's inefficient design (it was very cheap) and made suggestions how to get round these and get the best use out of the item.

Given that I have been very happy to slte this company in the past, I was really pleasently surprised by the level of service I received and it has boosted my confidence in buying cheaper items from them - items which I would consider more likely to break down.

Just thought I would add my twopenneth

taxiphil

uktim29 wrote: »

You mean yourself. I rest my case above! 'One 'Our' it means one person, it still doesn't make any difference. Infact most of your argument is like me saying to you do you really think Tescos leave incorrect shelf edge labels out as a business strategy to make more profit!

Well we're not going to get a non biased opinion from you Phil either are we!

I can't see any connection between this matter and our ongoing disagreements about SELs in Tesco; I think you're just using that to detract from your unwinnable argument about Which magazine.

The difference between the "one" and "our" misinterpretation of the quote was that you were using this to allege that it was one of Which magazine's own staff who expressed the opinion - whereas it's actually an independent market expert who expressed the opinion, and I have no doubt that in the unabridged version of the article this expert would have been named, and would indeed have been an expert. Which magazine aren't like The Sun newspaper, you know - they give genuine quotes from people who actually know what they are talking about.

I note you've ducked all my points about Which magazine. Do you stand by your allegation that they falsify their survey results by pretending they carried out a comprehensive survey when they only actually spoke to "two" people? And your quite astonishing allegation that they "probably haven't done any research at all"?

I find these allegations so bold, that I'm just wondering if you're going to either retract them, or alternatively expand on them a bit and back them up with something.

uktim29

No I'm going to say I'll take opinions from a publication like that regarding service with a pinch of salt.

I don't doubt their reviews are accurate but opinions from so called market experts are just that, opinions. These are a consumer magazines or a source for the consumer magazines opinions, of course they'll be biased towards the consumer.

THE_LONE_RANGER_4

ok yes, there are thousand who take their advise from mags such as which uk and many get good results , uk cs is their for all to see the only ones that seem to think it is actually good are the individuals who work in retail or cs , what used to be the boast of a used car salesman sorry mate nothing to do with me now , is the off the record boast of many retailers and as stated their poorly trained staff .

uktim29

THE_LONE_RANGER wrote: »

the only ones that seem to think it is actually good are the individuals who work in retail or cs

Thats not the case in the 5 star service board!

THE_LONE_RANGER_4

may be not on that board, but the negative experiances still out way the positive experiances, WHICH ,watch dog, and others wouldnt exist if bad cs etc was on such a small scale