comet how to complain about them

THE_LONE_RANGER_4

i think at the end of the day customer service in the uk is poor.
sales assistants, shop managers , customer services, can prattle on as much as they like it could possibly be an age thing any one under 30 cant take ORDERS OR DO as there told wonder why bq employ retired people??? oh yes didnt they say they were better aND A better option than the young ones on offer at the moment but they put it in a more pc way.
i also wonder perhaps if some shop managers /customer service staff are on a small power trip????.
i must remember never to ask a shop assistant anything other than a basic question that does not stress them out to much in there 37 hour or less week just incase they cant answer it .
GOOD CUSTOMER SERVICE.
SAINSBURYS,
HOUSE OF FRAZER,
BQ,
MARKS AND SPENCERS,
SMALL INDEPENDENT SHOPS,
BLACKS,
some of the shops i go in to and the staff are very polite very helpfull etc etc ,
it is sad that on here there are some need to learn what an employee is ,realise they are paid to assist and serve and oh dear dare i say fetch an item instead of grunt grunt its over there,
oh best one was in the coop when walking in wales person infront buys items
till operator £15.78, buyer goes to hand £20 note then says i have i think got the exact amount if you want the 78 p in 5ps 2p 1p [trying to be helpfull as he was shouting and ringing for change to no avail]
grunt back i dunno says till operator dunno what says the customers , dunno if 78p helps says till operator look of confusion on all in que when the till operator says just give me the £20 cos i cant fink ok heres twenty and keep the change love you must have had a long day ? i only started at 8 says he
IT WAS 8,45.

dangeroussports

I think the original poster was silly to abuse the engineer.

TLR, you're quite a comic. Are you also involved in the SAS and can fly, dodge bullets?

I say this because you come across as a bit of a fantascist.

regularsaver1

remember who the specialists are though - if an optician told you that you needed certain prescription of glasses after a test you'd believe them

you wouldn't say that you know different (unless qualified)

its jsut the same when visiting electrical shops

but if the adviser said you'd need this product over another product they should explain why it would be different for them and what the difference is to ther other one - extra benefits ect

unfortunately, many know it alls don't always listen

dangeroussports

It is a little funny watching people argue with specialists (a sales assitant at comet MAY know more than the casual buyer) they tend to come across a little insane. Anyway I agree there are some geeks out there who want the 'betht thpec p thee kompewter' or the latest '1080p refresh plasma lcd microsoft google burberry gizmo' but generally they are the minority and even then they come across a little sad and pathetic since if they were so knowledgeable and geeky they would also know that Comet / currys supply mass produced general products aimed at the mass consumer and not for the techno geek nerdy pants silicone licker.

uktim29

THE_LONE_RANGER wrote: »

unbelievable its becouse in many areas the smaller ones have gone you aint got a choice didnt you notice??:rolleyes:

Argos, Supermarkets, John Lewis does half of it now. I could go on forever. Oh, and the thing infront of you that you're reading now can help give you a choice!

Tozer

smcaul wrote: »

Wise words of Wisdom (or more correctly complete and utter claptrap!!!) spoken by someone who clearly has never tried to return a faulty item to a Comet store!!!!!!

Most people buy on price, Comet normally have very competitive prices, they also do a great deal of advertising to certain demographics, this brings them in a lot of business, they then try and get out of the SOGA by stating their T&C's which are printed on the back of your receipt after you have paid for the item, but carefully ignoring the most important one "your statutory rights are not affected".

The vast majority of consumers have very little knowledge of the SOGA so accept what the store manager tells them. This is how Comet get away with so much, by lieing to people.

To be fair, can I suggest that you read the other threads? UKtim29 has, quite rightly, been riled by some very aggressive and nasty comments about customer service - and the people that deliver it.

I agree, most people have not got a clue about SOGA. And rightly so. Why should they? Companies should step up to the plate and face responsibilities. But that doesn't happen.

But it is not the fault of individual staff members and telling them to "F-off" is wrong on any analysis. That's my view. If I disagree, I do things my own way which is to follow legal procedure and, if necessary, sue. I've not lost a case yet. But then I am a lawyer and these things come relatively easily.

But rudeness, never.

Tozer

regularsaver1 wrote: »

remember who the specialists are though - if an optician told you that you needed certain prescription of glasses after a test you'd believe them

you wouldn't say that you know different (unless qualified)

its jsut the same when visiting electrical shops

but if the adviser said you'd need this product over another product they should explain why it would be different for them and what the difference is to ther other one - extra benefits ect

unfortunately, many know it alls don't always listen

Understand what you are saying but I do think there is a difference. If I am buying ANYTHING, I do my best to become an expert on the subject. Which?, the internet, there is no excuse not to be!

If I buy a car, I don't go into a Ford dealer and say "are Fords any good?". I go in thinking - I've determined that the Ford XXX is best for my purposes. It's now about price.

Opticians, doctors, dentists, - totally different in my view. They are professionals that a) are regulated; b) are advising on a professional basis (e.g. a prescription is not a subjective thing); and c) there is recourse if they get it wrong.

THE_LONE_RANGER_4

OK lets call a halt to all this,
im not going to argue with csm, sales assitants, etc etc we all stick up for our own, my opinion customer sevice on the high street stinks and many agree with me just take a look at some of the posts on here and bbc watchdog etc etc etc .
if a sales assistant is rude to me i point it out to them, i give as i good as i get .
im not going to argue with some who have been in the business for 10 years how he thinks this makes him good at his job i do not know .
but if people on here think britain has got good customer service then they have low expectations .

THE_LONE_RANGER_4

dangeroussports wrote: »

I think the original poster was silly to abuse the engineer.

TLR, you're quite a comic. Are you also involved in the SAS and can fly, dodge bullets?

I say this because you come across as a bit of a fantascist.

I agree if your refering to me getting customer service that all died back in the early 90s all sown hill since .
yes i can fly but apoor speller, cant dodge bullets but been told i will have to learn via a pm .and never been in the sas but fully paid up member of the rac.:D

uktim29

THE_LONE_RANGER wrote: »

but if people on here think britain has got good customer service then they have low expectations .

How come everywhere I go I don't get any problems?