comet how to complain about them

THE_LONE_RANGER_4

lucky you i suppose . and perhaps you settle for a lower level of service .
perhaps you are a typical brit cant , wont complain

smcaul

Tozer wrote: »

To be fair, can I suggest that you read the other threads? UKtim29 has, quite rightly, been riled by some very aggressive and nasty comments about customer service - and the people that deliver it.

I agree, most people have not got a clue about SOGA. And rightly so. Why should they? Companies should step up to the plate and face responsibilities. But that doesn't happen.

But it is not the fault of individual staff members and telling them to "F-off" is wrong on any analysis. That's my view. If I disagree, I do things my own way which is to follow legal procedure and, if necessary, sue. I've not lost a case yet. But then I am a lawyer and these things come relatively easily.

But rudeness, never.

I had actually read all the thread before commenting, I can quite easily see where the OP and TLR are coming from - which was brought home to me this morning after spending an hour on the phone to BT Internet trying to get them to change a faulty Home Hub they had sent to a client, their "Tech" spent 40 minutes remotely messing with the router and completely missing the problem and wrongly diagnosing it, despite my continual intervention telling him where to look for the problem!!! It took the remaining 20 minutes to repeat it all to a manager so he could authorise a replacement - that was very poor CS, it was wasting my time and my client was paying for the privilege of that time being wasted - it would have worked out cheaper for my client to buy a new router then to pay my hourly rate for me to be on the phone, but why should he have had to? t was down to poor CS, a common occurance at the moment.

But whilst I quite often get very riled whilst dealing with poor CS, I also have gone down the Courts route, and I too have never lost a case, and I am not a lawyer!!! But taking something to court takes time and money, and this is what these companies rely on, knowing that the majority will not take it that far.

I treat all companies/employees with the same respect that they show me, if they show no respect like my previous dealings with Comet) then I will reciprocate.

uktim29

THE_LONE_RANGER wrote: »

lucky you i suppose . and perhaps you settle for a lower level of service .
perhaps you are a typical brit cant , wont complain

What lower level of service?

It's simple, in, buy, out.

Can't/won't complain? That would also mean you wouldn't be hearing anything from me telling you that I think you're wrong.

THE_LONE_RANGER_4

uktim29 wrote: »

What lower level of service?

It's simple, in, buy, out.

Can't/won't complain? That would also mean you wouldn't be hearing anything from me telling you that I think you're wrong.

I think you are missing the point and what cs is all about ,
poor cs is poor workmanship ie tradesman,
unhelpfull in shops when asked to locate an item ie [grunt its over there]
lack of manners when handing back the change ie [THANKYOU]
lack of manners when requesting payment ie£24 pounds [PLEASE ]
failing to supply what you have ordered ie sending you an item and then faffing around when sending out another.
failing to send out engineers for repairs on time designated .
and i must admit one that iritates me is the woman in our village post office who drinks coffee behind the counter and expects you to wait as she is doing it if you wish to eat or drink you remove yourself from your work station.
I think you are assuming i complain all the while i do not but if some one doesnt say thank you or please i wait un til they do and yes they always do say it after they realise they havent said it, if a tradesman makes a mess in my house he is told to sort it out and i express my annoyance .
[giving basic cs that is all that is required by law ie refunds exchanges etc and the shop stating it]that im afraid is not good customer service.
customer service is made up of a lot of things .
as for go in, buy it, go out yes fine for argos , ,
not for many shops ie clothes shops , not for services, not for hotels, restaurants ,
As for not argueing with proffesionals if i do not agree i get a second opinion i will not tell them they are wrong ie a doctor , my sister disagreed with her doctors diagnosis of her childs illness she argued for 3 weeks before the doctor sent her to the hospital to see a specialist who advised emergency operation for a twisted bowle my sisters doctor had totaly misdiagnosed the condition and yes we all make mistakes but the consultant said to her if she hadnt argued and demanded to see him the child would have died that is the extreme of bad cs nothing is simple.
accepting a lower level of service is happy to put up with all above and before some one says you cant expect them to say thank you all day yes you can they are paid to be polite etc etc etc irate customers in general are getting poor service and people should ask why has that person got so annoyed , have i made it worse with my attitude , have i done all i can to help them ? or have i been confrontational and offered the minimum of service i can get away with.

bonnie_2

Well oh went to comet today, spoke to a nice lady manager, who took the part of another fridge and gave it to him he came home and put the bit on, in about 2 seconds, so how come 3 comet engineers were incapable of doing it. They wouldn't let us have the bit before because doing it yourself invalidates the garantee. So hands up to the nice lady.

THE_LONE_RANGER_4

Well Done Customer Service Is There When People Do There Job And Where The Customer Takes Priority.

rdp1980

THE_LONE_RANGER wrote: »

i must admit one that iritates me is the woman in our village post office who drinks coffee behind the counter and expects you to wait as she is doing it if you wish to eat or drink you remove yourself from your work station.

THANK GOD I'M NOT THE ONLY ONE!! :rotfl:

This really hacks me off when they put their little bit of cardboard in front of them and drink their brew, count their change up, move some bags of parcels round.

If you're not serving a customer, or waiting to do so, you shouldn't be at front of house.

Sorry to jump in...

uktim29

:rotfl:

We've just got a brand new writing style from Lone Ranger!

dangeroussports

Lone ranger knows what he is talking about.

He can dodge bullets and fly.

THE_LONE_RANGER_4

YEP and i know poor cs when i see it, shame people havent got pride in there jobs as the legend mohammed ali said if i were a dustman i would be the best dustman in the world makes you ask if some of these oiks think there great at there jobs .