Free *brand name* hotel nights in London (or many other places!)

Chip

I tried to. But Days Inn said my price was for exec room. But no exec rooms are acailable on any other website for 17 Oct.

So I rang Days Res service. She offered me a room at £90 so I asked how much an executive room was. She said there werent any at that hotel.

Seems a bit of a con to me:(

Chip :mad:

princess

oh dear - they have only offered to match the cheaper price for me! i dont think that was the deal was it??

kkkkira

Does anyone know if it is possible to benefit from this offer more than once? ie they don't put a stop on you claiming a second time?

Chip - true, exec rooms do not appear on any of the websites mentioned in this thread, but you could always go for the "standard" room and price-match that way?

Princess - have you booked 1 night or more than 1 night? I think the offer is only for 1 night and it maybe that they are price-matching the rest of your stay?

Chip

kkkkir wrote:

Chip - true, exec rooms do not appear on any of the websites mentioned in this thread, but you could always go for the "standard" room and price-match that way?

No , you cant book a standard room via the Days Inn website, only Exec rooms, thats where the con lies I'm afraid. Standard rooms are only available via 3rd party websites.

Chip

photome

as previously posted i have done this with days inn and not had a problem..but it is only one night free

mrlossyman

Not happy


Dear Mr. Walker,

Thank you for your email. Our office never changes rates as we do not have the capability of doing so. The only way a property knows that a lower rate exists on another website is if we process the free night stay to the guest and notify the property of where we find the lower rate. At that time they are given the opportunity to fix the problem. The only thing I can tell you is that when Mr. Main had reviewed your claim the rate of £90 was available on https://www.daysinn.com. If there is a lower rate you are offered the lower rate.
Please let me know if you have any other questions and I would be happy to assist you further.

Sincerely,

Liza Mueller
Customer Service Supervisor
Phone: 605-229-8078

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Original Message

---

From: Carl [mailto:carl@
Sent: Tuesday, October 04, 2005 11:59 AM
To: 'Mueller, Liza'
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker


Hi Liza,

Can you please explain the previous instance where you reduced your rate from £96 to £90 in order to match a competitors website. The £90 rate was not available on your website at the time of booking which is obvious as the room was £96. At the time of booking there were no rooms available at £90, yet suddenly after my email to Days the room rate dropped.

Please note all this correspondance is being forwarded to Trading Standards.

With Regards,

Carl

---

Original Message

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From: Mueller, Liza [mailto:lmuelle@rsd.cendant.com]
Sent: 04 October 2005 16:45
To: 'carl@
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker

Dear Mr. Walker,

Thank you for contacting Days Inn Customer Service regarding your request.

I have personally verified with the hotel that they do have deluxe and standard rooms. The deluxe rooms are larger and in the bathroom have a shower/bathtub. The standard rooms are smaller than the deluxe and only have a shower, there is no bathtub in these rooms. The property does have different rates for these room types. I apologize you feel we are not holding up to our promise. However, in order to qualify you for the free night we do need to match the room types and could not match these. If you should have any other questions please feel free to contact me direct.

Sincerely,

Liza Mueller
Customer Service Supervisor
Phone: 605-229-8078

---

Original Message

---

From: Carl [mailto:carl@
Sent: Tuesday, October 04, 2005 2:22 AM
To: 'Hagan, Geneva'; William.Main@rsd.cendant.com
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker


Dear Geneva, William,

You will see from the emails listed that on two occasions that I have tested the Days Inn best rate guarantee and there has been a reason to reject this claim. If you notice the first time I booked I was charged a rate of £96 which was the only rate available on your website. My charge was reduced to £90 after your rates were changed on your website and you did not honour your guarantee.

The second time I booked I was told the room was not the same type. It is impossible for a standard room to be booked online and when I called the hotel I was told that all rooms were deluxe. Once again even though I found the same room cheaper you have not honoured your promise.

I have kept printouts and records of every transaction and I am forwarding these to the UK Trading Standards who govern any misleading or false offers.
I believe on both occasions Days Inns are breaking trading UK laws. I have posted this letter onto some consumer websites in the UK and have found others with similar experiences of your website suddenly changing prices and not honouring best rates.

Days Inn still has the opportunity to honour the agreement so I look forward to your companies reply. I would suggest that if such promises cannot be made you remove the statement from your website.

With Regards,

C Walker

---

Original Message

---

From: Hagan, Geneva [mailto:Geneva.Hagan@rsd.cendant.com]
Sent: 03 October 2005 18:32
To: 'Carl'
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker

Dear Mr. Walker,


Thank you for contacting the Days Inn Customer Service Department.

We phoned the hotel this morning and were told that the deluxe room is larger than the standard room type. I apologize for any inconvenience.

The lower rate you located would not qualify you for our guarantee as well.
Under the terms and conditions of our guarantee; The Guarantee applies only to published rates available to the general public. Group rates, corporate rates, wholesale rates, affinity/association rates or rates which are part of a travel package which includes more than hotel accommodations do not qualify. The bed and breakfast rate would include more than hotel accommodations.

Enjoy the rest of your day.

Sincerely,

Geneva Hagan
Customer Service Representative

---

Original Message

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From: Carl [mailto:carl@
Sent: Monday, October 03, 2005 12:26 PM
To: 'Hagan, Geneva'
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker


This seems very unusual as there is only one room type at the Days in Westminster. Although the room on the site I sent you says standard room, and the one on your site says deluxe, these are actually the same rooms. I have stayed in the Westminster hotel before and as far as I know (and after calling the hotel) they do not have standard rooms, all rooms are classed as deluxe.

With Regards,

Carl

---

Original Message

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From: Hagan, Geneva [mailto:Geneva.Hagan@rsd.cendant.com]
Sent: 03 October 2005 18:08
To: 'Carl@
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker

Good Afternoon Mr. Walker,


Thank you for contacting the Days Inn Customer Service Department regarding the Days Inn Guaranteed Best Available Rate. We appreciate your choice of Days Inn for your lodging needs.

Please be assured that we have thoroughly reviewed your inquiry.
Unfortunately, we are unable to locate the same room type you are booked into with Days Inn at the rates you are stating. Please review the Days Inn Guaranteed Best Available Rate at https://www.daysinn.com. You have reserved a deluxe room with 2 double beds and Alpharooms.com is offering a standard room type. If you believe there is a discrepancy, please provide us with additional information. We will gladly research this inquiry further.

The Guarantee applies only to published rates available to the general public. Group rates, corporate rates, wholesale rates, affinity/association rates or rates which are part of a travel package which includes more than hotel accommodations do not qualify.

The rate offered on Alpharooms.com is a bed and breakfast rate and this would not be a qualifying rate. I apologize that I am unable to qualify you for our guarantee.

Book with confidence at https://www.daysinn.com with the Guaranteed Best Available Rate. Enjoy your stay at Days Inn.

Sincerely,

Geneva Hagan
Customer Service Representative

---

Original Message

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From: Carl@tenby.f2s.com [mailto:Carl@
Sent: Monday, October 03, 2005 11:23 AM
To: Best Rates
Subject: Best Rate Guarantee Request - Days Inn UK


Brand Website:Days Inn
Name: Carl
Phone Number:
Email Address: Carl@

Hotel Name: Days Inn Westminster
Hotel Location/Address: 80-86 Belgrave Road Arrival Date: 10/22/05 Departure
Date: 10/23/05 Number of Guests: 2 Room Type: double Confirmation Number:
693

Days Inn Website Internet Rate: ?90
Lower Rate Quoted: ?87.53
Competing Website Address:
http://www.alpharooms.com/hotel.aspx?destinationid={EEABD919-D17A-461A-93BE-
953631B063AC}&establishmentkey=16999040-2328-44e3-ae85-6c114d3c74de&affiliat
e=TD&sessionid=32822d98-d360-4647-9770-95cc9136740a&code1=hotelcomp&from_dat
e=2005-10-22&to_date=2005-10-23&destinationkey=LON&boardcode=1&roomcode=3842
;1690;1690&roomadults=2&roomchildren=0&edisource=T&edicode=3842&contract=Day
s%20Inn%20Westminster&incoming_contract=3842;1690;1690;2;2;0;0&childage1=&ch
ildage2=&r=TD&tduid=2324a96d524a94c53e4fa72bda4a6b5b
Special Terms:

---

ORIGINAL BOOKING

---

Mr. Walker,

Thank you for contacting the Days Inn Customer Service Department regarding the Days Inn Best Rate Guarantee. We appreciate your choice of Days Inn for your lodging needs.

When we researched your claim we found a rate of £90 available on Days Inn.co.uk for your room type. If there is a rate available on Daysinn.co.uk or through the Days Inn freephone/Lo-call numbers which is the same or lower than the qualifying rate on the other web site, the Days Inn best available rate will be offered to the guest. No free room night will apply. Please review the guarantee at http://www.daysinn.com/DaysInnUK/control/br_terms.

Book with confidence at Days Inn.co.uk with the Best Rate Guarantee. Enjoy your stay at Days Inn.

Sincerely,

Drew Main
Customer Service

---

Original Message

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From: Carl [mailto:carl@]
Sent: Monday, October 03, 2005 10:30 AM
To: 'Main, William'
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker


That is not correct. The lowest advertised rate on your website was £96, this was checked several times before I filled in the claim form.


With Regards,

Carl

---

Original Message

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From: Main, William [mailto:William.Main@rsd.cendant.com]
Sent: 03 October 2005 13:52
To: 'carl@
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Walker

Mr. Walker,

Thank you for contacting the Days Inn Customer Service Department regarding the Days Inn Guaranteed Best Available Rate. We appreciate your choice of Days Inn for your lodging needs.

After review of the claim, we have found there is the same or lower rate available on the Days Inn.co.uk website. Days Inn will honor the lower rate available on the Days Inn.co.uk website. Your new rate is GBP 90. Your confirmation number is 6934

Book with confidence at Days Inn.co.uk with the Guaranteed Best Available Rate. Enjoy your stay at Days Inn.

Sincerely,

Drew Main
Customer Service

princess

PRINT A SCREEN CAPTURE OF THE DAYS INN PRICES FOR ROOMS ON THE DAYS YOU BOOK!
The price for the room i booked has been dropped on the days inn site to match exactly the cheaper price I was quoted elsewhere and of course I have no way of proving that it was higher a few days ago....well except for the fact that the site let me book it at a higher price! Anyway i am bored with Drew now so im going to let it drop, but i hope some more determined moneysavers manage to get them to honour their promise.

Dear Drew,

As you very well know there was no triple room available on daysinn.co.uk for £109 when I booked - tho there is now! Gosh i wonder how that has happened

Anyway i will pass on your response to other interested parties and advise all others to print a screen capture of the rooms and prices available on your site as your company would seem to be not quite as good as its word.

Best wishes

---

From: "Main, William" <William.Main@rsd.cendant.com>
To:
Subject: RE: Best Rate Guarantee Request - Days Inn UK - Claridge
Date: Tue, 4 Oct 2005 11:26:12 -0700
>Ms. Claridge,
>
>Thank you for contacting the Days Inn Customer Service Department regarding
>the Days Inn Best Rate Guarantee. We appreciate your choice of Days Inn for
>your lodging needs.
>
>When we researched your claim we found a rate of £109 available on Days
>Inn.co.uk for your room type. If there is a rate available on Daysinn.co.uk
>or through the Days Inn freephone/Lo-call numbers which is the same or lower
>than the qualifying rate on the other web site, the Days Inn best available
>rate will be offered to the guest. No free room night will apply. Please
>review our guarantee at http://www.daysinn.com/DaysInnUK/control/br_terms.
>
>Book with confidence at Days Inn.co.uk with the Best Rate Guarantee. Enjoy
>your stay at Days Inn.
>
>Sincerely,
>
>Drew Main
>Customer Service
>
>

---

Original Message

---

>
>Sent: Monday, October 03, 2005 3:39 PM
>To: William.Main@rsd.cendant.com
>Subject: RE: Best Rate Guarantee Request - Days Inn UK - Claridge
>
>
>hi william, nice to hear from you.
>am i not right in thinking that the days inn promise is that if i find the
>room available cheaper elsewhere (as i did - see my previous mail) that my
>first night would be offered free of charge? you appear to have only offered
>a price match. apologies if i am wrong.
>best wishes
>'If you find a lower publicly available rate for the same accommodation and
>date on another web site, we'll give you your first night free!'
>
>
>
>
>
>
>From: "Main, William" <William.Main@rsd.cendant.com>

>Subject: RE: Best Rate Guarantee Request - Days Inn UK - Claridge
>Date: Mon, 3 Oct 2005 07:44:31 -0700
> >Ms. Claridge,
> >
> >Thank you for contacting the Days Inn Customer Service Department regarding
> >the Days Inn Guaranteed Best Available Rate. We appreciate your choice of
> >Days Inn for your lodging needs.
> >
> >After review of the claim, we have found there is the same or lower rate
> >available on the Days Inn.co.uk website. Days Inn will honor the lower
>rate
> >available on the Days Inn.co.uk website. Your new rate is GBP 109. Your
> >confirmation number is 69351174.
> >
> >Book with confidence at Days Inn.co.uk with the Guaranteed Best Available
> >Rate. Enjoy your stay at Days Inn.
> >
> >Sincerely,
> >
> >Drew Main
> >Customer Service
> >
> >

---

Original Message

---

> >From:
> >Sent: Sunday, October 02, 2005 5:50 PM
> >To: Best Rates
> >Subject: Best Rate Guarantee Request - Days Inn UK
> >
> >
> >Brand Website:Days Inn
> >Name: paula
> >Phone Number:
> >Email Address:
> >
> >Hotel Name: days inn westminster
> >Hotel Location/Address: belgrave road london uk
> >Arrival Date: 03/12/2005
> >Departure Date: 04/12/2005
> >Number of Guests: 3
> >Room Type: triple
> >Confirmation Number:
> >
> >Days Inn Website Internet Rate: ?122
> >Lower Rate Quoted: ?109
> >Competing Website Address:
> >https://www.secure-hotel-assist.com/hotel-search.asp
> >Special Terms:

parmun

Ok ive had the same problem.

But.. if they have Standard rooms avalible at the "Westminister"

Then why if i book for there Furthest dates away (Dec 2005)
There not for sale?!?

Everyone try searchin for websites that give "Delux" Price matches.
Thanx.

parmun

Haha.. think ive got them! This weekend. 8th-9th.

Right.. ive got screen shots, and a "Deluxe Room"

Heres the shots...



and beaten by all hotels ....



What you all think?

parmun

Na.. they might be able to catch me out..

Look at:

"Rate Plan : PREFERRED CONSORTIA RATE SPECIAL CONSORTIA RATE FOR MEMBERS ONLY CD/ID NUMBER REQUIRED (CORPORATE)"