Boiler Replacement by British Gas £3700

plumb1_2

I have just powerflushed a system, after a visit by BG
Bg fitted a new diverter valve in the boiler(upsatairs) they had a leak, and caused water to leak through a cieling and drop onto a laptop sitting on the table below. She has putt a claim into BG for a new laptop, they have refused stating it should have not been below the leak:eek:
After replacing the DV, they stated that bolier cant be fixed until she has the whole house repiped and new rads installed:rotfl: As the sysytem was chocked with sludge.So left her with now heating/water for 2 weeks:mad:

1 powerflush and 6hrs later the system is A1

All she has to do now is sue(small claims) BG

gasbag1602

plumb1 wrote: »

I have just powerflushed a system, after a visit by BG
Bg fitted a new diverter valve in the boiler(upsatairs) they had a leak, and caused water to leak through a cieling and drop onto a laptop sitting on the table below. She has putt a claim into BG for a new laptop, they have refused stating it should have not been below the leak:eek:
After replacing the DV, they stated that bolier cant be fixed until she has the whole house repiped and new rads installed:rotfl: As the sysytem was chocked with sludge.So left her with now heating/water for 2 weeks:mad:

1 powerflush and 6hrs later the system is A1

All she has to do now is sue(small claims) BG

There are some ststems you just cant flush, 1 pipe systems, duel entry rad valves,plastic pipe systems. Ask yourself why BG as a moneygrabbing company would not of flushed the system and provided a lifetime gaurantee like they do with all flushes!

plumb1_2

gasbag1602 wrote: »

There are some ststems you just cant flush, 1 pipe systems, duel entry rad valves,plastic pipe systems. Ask yourself why BG as a moneygrabbing company would not of flushed the system and provided a lifetime gaurantee like they do with all flushes!

They would not flush the system as there is more profit in repiping and replacing the rads.Come-on a lifetime gaurentee( better to believe a cirus ring master).
Dont get me wrong, i think 95% of BG engineers are well trained, and honest, but the 5% who are out to make a few quid selling extra's(work not needed) bring down the rest of you.Imo you are not in the lower percentage.

To save typing etc, i have copied some data/help guides.The **** represent a trade name, so best not to advertize.

Q&A 1 and 2, i would always try to get the customer to have the system altered to 2 pipe, but no need to change the rads unless there is visable corrosion, then powerflush.

Q. Can you power flush a single pipe system?
[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. If the radiators on a single pipe system have severe deposit build-ups, or cold panels, then the powerflush is not likely to be successful. If you do take on such a system, improve the chances of success by pre-treating with two litres of *******, and operate the flow reverser more often than usual whilst flushing individual radiators. [/FONT][/FONT]

Q. Can you power flush a microbore system with double entry radiator valves?
[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. Yes, but we suggest that you double the amount of *** to 5 litres. If the distributor / spreader tube, which directs the incoming water towards the far side of the radiator, has broken away, so that the entrance and exit are effectively only 1/2" apart, any flushing effect on that radiator will be minimal. Conversion to opposing inlet and outlet valves is a better long term proposition [/FONT][/FONT]

Q. Can you power flush a system with plastic piping, such as Hep2O?
[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. Yes you can. ***** liquid, and *******, can be used on plastic pipework systems, and will not damage either the pipework, or the ‘O’ ring materials. [/FONT][/FONT]

gasbag1602

plumb1 wrote: »

They would not flush the system as there is more profit in repiping and replacing the rads.Come-on a lifetime gaurentee( better to believe a cirus ring master).
Dont get me wrong, i think 95% of BG engineers are well trained, and honest, but the 5% who are out to make a few quid selling extra's(work not needed) bring down the rest of you.Imo you are not in the lower percentage.

To save typing etc, i have copied some data/help guides.The **** represent a trade name, so best not to advertize.

Q&A 1 and 2, i would always try to get the customer to have the system altered to 2 pipe, but no need to change the rads unless there is visable corrosion, then powerflush.

Q. Can you power flush a single pipe system?
[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. If the radiators on a single pipe system have severe deposit build-ups, or cold panels, then the powerflush is not likely to be successful. If you do take on such a system, improve the chances of success by pre-treating with two litres of *******, and operate the flow reverser more often than usual whilst flushing individual radiators. [/FONT][/FONT]

Q. Can you power flush a microbore system with double entry radiator valves?
[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. Yes, but we suggest that you double the amount of *** to 5 litres. If the distributor / spreader tube, which directs the incoming water towards the far side of the radiator, has broken away, so that the entrance and exit are effectively only 1/2" apart, any flushing effect on that radiator will be minimal. Conversion to opposing inlet and outlet valves is a better long term proposition [/FONT][/FONT]

Q. Can you power flush a system with plastic piping, such as Hep2O?

[FONT=PKMOBD+Arial,Arial][FONT=PKMOBD+Arial,Arial]A. Yes you can. ***** liquid, and *******, can be used on plastic pipework systems, and will not damage either the pipework, or the ‘O’ ring materials. [/FONT][/FONT]

I would not flush any of those mentioned above, they will come back and bite you on the !!!! in a few years! For starters hep pipe is ok but the problem being the fittings they use are not barrier fittings, they still absorb oxygen whitch will in turn start off the whole corrosion process again!
And for twin entry valves one of the reasons you would flush is for poor circulation, i dont care what anyone says twin entry valves are poor especially when they have been in a few years and the system is sludged up!

By the way you do get a lifetime gaurantee, why would i lie?????

bewildergirl

I had 2 quotes when I had my CH done just over a year ago. One from BG and one from Eon. BG were doing that 800 quid off thing then too still bringing the quote up to "about 5k". In the words of the "engineer" who did the quote. I use the term quote loosely of course since I couldn't get him to commit anything to paper, couldn;t get him to give me a price breakdown and specific details about the discount. He also did not look around the house aside from at the boiler. Didn't write anything down and said, if I wanted to proceed then he'd send someone out to do a quote. I said that I thought that was what he was there for.

Eon on the other hand sent round a man who inspired confidence in me. He looked at all the radiators, the boiler, the old tank, the water source, measured the repositioning, told me which boiler he's recommend, that I'd need new replacement valves and produced a fully itemised quote printed there and then. He put no pressure on me, said the quote was valid for 90days, and after the 90 days when i'd decided to go for it, he re-evaluated the quote and reduced the cost a little more. They were in and done in 5 days for £4,200 for a large 3 bed terrqace, 10 rads + 1 new one, all new valves, power flush, new boiler resited, great stuff. And free boiler check one year later. I felt 4+k was still on the expensive side but given the service I couldn't really fault them.

Dolf05

After 20 years of solid use, our boiler finally gave up the ghost so we had to get a replacement.

Whilst we fully understand that British Gas are not the cheapest option by a mile but we knew that we would get first rate service from them and that is exactly what we got. Our quote was over 3 months old by the time that we were ready to book and BG held the price that was originally given to us.

The engineer turned up at 8 a.m in the morning and after working flat-out all day, he finally left us at 7.45 in the evening to a long journey home. The job was to replace boiler; flush system; replace hot water tank and all other necessary work associated with the job.

The poor bloke encountered a bad installation from 20 years ago and ended up putting things right; he found a leak which we were unaware of and fixed it and his work was very neat and tidy

Despite the high price of £3900 (yes we know we could have got it cheaper), the engineer was faultless and we have a 10 year guarantee along with 2 years free servicing so we are very satisfied customers

BaldPlumber

Dolf05 wrote: »

After 20 years of solid use, our boiler finally gave up the ghost so we had to get a replacement.

Whilst we fully understand that British Gas are not the cheapest option by a mile but we knew that we would get first rate service from them and that is exactly what we got. Our quote was over 3 months old by the time that we were ready to book and BG held the price that was originally given to us.

The engineer turned up at 8 a.m in the morning and after working flat-out all day, he finally left us at 7.45 in the evening to a long journey home. The job was to replace boiler; flush system; replace hot water tank and all other necessary work associated with the job.

The poor bloke encountered a bad installation from 20 years ago and ended up putting things right; he found a leak which we were unaware of and fixed it and his work was very neat and tidy

Despite the high price of £3900 (yes we know we could have got it cheaper), the engineer was faultless and we have a 10 year guarantee along with 2 years free servicing so we are very satisfied customers

That sounds like an extremely rushed job to me. Personally, I would rather take my time and not work 12 hour days + traveling.

To put your job into perspective, I just did the following:-

• Powerflush system
• Remove Potterton Netaheat boiler
• Supply & fit a Worcester-Bosch 24ri boiler & flue
• Install new 22mm gas line plus condensate
• Supply & fit a stainless steel Gledhill hot water cylinder & heater
• Supply & fit motorised valve, programmer, room stat & cylinder stat plus new wiring centre

Total cost £2.3K including VAT and took 3 days.

MajorTom_2

BaldPlumber wrote: »

That sounds like an extremely rushed job to me. Personally, I would rather take my time and not work 12 hour days + traveling.

To put your job into perspective, I just did the following:-

• Powerflush system
• Remove Potterton Netaheat boiler
• Supply & fit a Worcester-Bosch 24ri boiler & flue
• Install new 22mm gas line plus condensate
• Supply & fit a stainless steel Gledhill hot water cylinder & heater
• Supply & fit motorised valve, programmer, room stat & cylinder stat plus new wiring centre

Total cost £2.3K including VAT and took 3 days.

Don't suppose you work in the Hampshire area? Sounds like a good quote to me!!

Just had a quote from BG for pretty much the same minus the Water Cylinder, motorised valve, programmer, room stat and 22mm Gas line and got quoted £3.2k.

I then had a gas pressure test this morning to confirm the 15mm gas pipe intalled at the moment won't work with the Worcester-Bosch 24ri boiler so they have specified the BG 330+ unit at a cost of £3.5k!!

The other thing that has annoyed me is I was looking to finance £2k of the cost which BG do through Barclays finance, was told verbally and in writing it is a "flat" rate of 11.6% when I was shown the monthly payments it came out to be £37.xx per month over 10 years. I checked this with an online tool and that amount each month equals more like 20% interest!
I asked the question back to BG regarding this and got told its only that amount if you default, so why quote those monthly rates?

Eitherway all crap and I'm not one to take a big corporates quote only, I always shop around and that what I'm doing right now!!

chumbasmum

I am due to have BG to give me a quote for a new boiler on the 4th July and have read this with opening eyes.
When we get the BG quote, as I don't have much local knowledge and don't have a local company that I know about, is there anywhere that I could get information on reputable local boiler firms to get that important 2nd quote...?

Canucklehead

chumbasmum wrote: »

I am due to have BG to give me a quote for a new boiler on the 4th July and have read this with opening eyes.
When we get the BG quote, as I don't have much local knowledge and don't have a local company that I know about, is there anywhere that I could get information on reputable local boiler firms to get that important 2nd quote...?

Hi...you could start at the CIPHE website. Is this the same property mentioned in your other thread?

Canucklehead