Puma: Crankshaft's pulley broke in a cambelt change!............MORE UPDATE !!!

Thunderbird_2

Hi all


The PUMA has been booked today to have the first cambelt change at the Ford dealer. I dropped the car off last night and left with a loan car.

Today, I heard nothing till afternoon. They said that while they were getting the crankshafat pulley's bolt off, the pulley fell off into two pieces!! Can this happen? I mean, was the pulley knackered? Or did they apply unusual pressure or force to cause this to become two halves? They said it costs £86 for the part and the car wouldn't be ready till tomorrow.

When I took the car to them, I told them that I want the old parts they are replacing, such as the waterpump, belts..etc. If they don't give me something they have replaced, can I challenge the fact it has been replaced? What do you think?

Please advise me how to approach them about it. I mean the pulley should be a strong part and I don't imagine how this can happen ( Unusual force?)

Help good MSE'ers

in2deep_2

The pulleys used today have a bonded rubber insert for vibration damping and when you try to pull off a tight pulley(they usualy are) a worn one will split if enough pressure is applied.
In my own experience parts can break during the normal course of removal if there stuck or seized.
You could ask for the part at 'cost' price as a gesture.

Thunderbird_2

in2deep wrote: »

The pulleys used today have a bonded rubber insert for vibration damping and when you try to pull off a tight pulley(they usualy are) a worn one will split if enough pressure is applied.
In my own experience parts can break during the normal course of removal if there stuck or seized.
You could ask for the part at 'cost' price as a gesture.

Hi in2deep Long time no see!!
I thought the same. They are only asking for the part cost as they need to remove it before they can get to replace the cambelt. If it wasn't for the variable timing, I would have replaced the bloody thing myself.

I posted the same in another forum to see what is their experience to see if this was common. Nobody has this pulley breaking into two halves when they changed their cambelt. One person had the exhaust cam pulley broke and the garage had to cough up after he called Ford customer centre.

Any more thoughts?

Conor_3

in2deep is spot on. Sometimes they just need a lot of pressure to get them off and they split. Just because you've not found someone on a forum who has had the crank pulley let go doesn't mean it doesn't happen.

You don't say that whether two pieces means it snapped in half or the dampening rubber came adrift. Which was it?

Thunderbird_2

Conor wrote: »

in2deep is spot on. Sometimes they just need a lot of pressure to get them off and they split. Just because you've not found someone on a forum who has had the crank pulley let go doesn't mean it doesn't happen.

You don't say that whether two pieces means it snapped in half or the dampening rubber came adrift. Which was it?

In fairness, my feeling it is not their fault. We are talking about almost a 7 years old car and the plastic bit of the pulley could have detoriorated to a degree it broke when they tried to get it off the crank. I will have a look at the pulley tomorrow when I collect the car and see exactly what has happened. If it is only the rubber bit is gone and the metal bit is intact, the I won't say anything and pay accordingly, but, what if the metal bit is broken?

I just want your thoughts on the matter. Thank you.

Pew_Pew_Pew_Lasers!

You're lucky it happened in the garage. Out on the road, such a failure can be catastrophic.

Conor_3

Thunderbird wrote: »

In fairness, my feeling it is not their fault. We are talking about almost a 7 years old car and the plastic bit of the pulley could have detoriorated to a degree it broke when they tried to get it off the crank. I will have a look at the pulley tomorrow when I collect the car and see exactly what has happened. If it is only the rubber bit is gone and the metal bit is intact, the I won't say anything and pay accordingly, but, what if the metal bit is broken?

I just want your thoughts on the matter. Thank you.

As you say yourself, it's 7 years old. It's been on there 7 years undisturbed and is highly likely to be a sod to get off. TBH, if they're doing it for cost of parts I think I'd just go along with it.

jonathon

I made them pulleys, well i did before all the work went to poland

photome

jonathon wrote: »

I made them pulleys, well i did before all the work went to poland

you should have made them better:rotfl:

vikingaero

Thunderbird wrote: »

In fairness, my feeling it is not their fault. We are talking about almost a 7 years old car and the plastic bit of the pulley could have detoriorated to a degree it broke when they tried to get it off the crank. I will have a look at the pulley tomorrow when I collect the car and see exactly what has happened. If it is only the rubber bit is gone and the metal bit is intact, the I won't say anything and pay accordingly, but, what if the metal bit is broken?

I just want your thoughts on the matter. Thank you.

Thunderbird,

I've thanked you for your post because at last someone on MSE has posted rationally instead of screaming their head off at the garage for breaking their car in the hope of recompense. :T I hope all goes well.

Thunderbird_2

Pew_Pew_Pew_Lasers! wrote: »

You're lucky it happened in the garage. Out on the road, such a failure can be catastrophic.

Oh yes! The bill would have to come to £1500 instead of £86! That is if no accident happens due to the unexpected loss of power while driving!