lloyds/tsb 6% account

sloughflint

Milarky wrote: »

Give them a break! It's the first day after all..

Ordinarily, I might just agree with you if I was in a generous mood but...... take a look at the LTSB FRISA thread for examples of LTSB CSA drivel.

johnmoney05

sloughflint wrote: »

Ordinarily, I might just agree with you if I was in a generous mood but...... take a look at the LTSB FRISA thread for examples of LTSB CSA drivel.

Don't you argue with "expert".

jonesMUFCforever

Just one word of caution here for any Gold or Platinum account holders who at present get the account for free provided they keep a minimum balance on their accounts (no longer available to new or existing customers) - if you ''upgrade'' the account to Plus you will be put on a fee based tariff - there is no way round this - so beware.

jonesMUFCforever

sloughflint wrote: »

Ordinarily, I might just agree with you if I was in a generous mood but...... take a look at the LTSB FRISA thread for examples of LTSB CSA drivel.

In 2007 around 5000 customers transferred their Cash ISA to LTSB.
This year the figure I believe was around 140,000 - so a lot of work has been undertaken by probably not a lot of staff to clear the backlogs.

If people did not leave things like this to the last minute!

sloughflint

jonesMUFCforever wrote: »

In 2007 around 5000 customers transferred their Cash ISA to LTSB.
This year the figure I believe was around 140,000 - so a lot of work has been undertaken by probably not a lot of staff to clear the backlogs.

If people did not leave things like this to the last minute!

You obviously haven't read the thread in detail. Can't blame you. It's rather long.

I was specifically talking about CSA's not knowing what they were talking about; not the processing side of things.

johnmoney05

Just called 0500 179050 to their phone banking at 19:00pm. Asked about the 6% classic plus account. The lady connected me to their "AVA" (not sure I caught it right) Department in Glasgow. The gentlement helped me to change my "old" classic plus account to their 6% "new" classic plus account. I was told I would receive papers work to confirm this within 10 working days. Well, very smooth.....less than 5 mins phone call. Hope this helps, guys!

No need to downgrade, upgrade.....like the previous posts.

Forget to mention...he tried to sell me the fee account which I said no. So don't get caught.

johnmoney05

Dagobert wrote: »

I was told in the branch to-day that I could not Plus Plus my Classic Plus account.

I then downgraded the account to Classic to upgrade it to Classic Plus on Monday. Hopefully this will work!

Another badly trained staff in the branch! Oh, dear.....

jonesMUFCforever

johnmoney05 wrote: »

Another badly trained staff in the branch! Oh, dear.....

Not really, the campaign only started today the 9th of June - bank could not do anything last week.

johnmoney05

jonesMUFCforever wrote: »

Not really, the campaign only started today the 9th of June - bank could not do anything last week.

Then the answer should be "Sorry, sir. The product is not on yet. I have limited knowledge of such product at the moment. Can you come back on Monday?" rather than "no, you can't".

humfer

Just called up as existing Classic Plus account holder. 5 minutes and all sorted. Activated within 48 hours they say.