32" TWF LCD TV bought in Sainsburys and packed up within 17 months!

shadowdragon

yay gratz to you, its nice to know they will accomodate customers (as they should)

Millionaire

jenpoptab wrote: »

Hi Everyone

My husband has received this:

Dear X

Thank you for your email. I am sorry that the television you purchased from our store on 27 December 2006 no longer works. I can appreciate your disappointment and understand you would like it repaired free of charge or a replacement television.

All electrical items bought within the EU have a one year guarantee. After that has run out, it is the manufacturers’ responsibility to repair items if they breakdown due to a known fault. You can find further information about consumer rights on the Office of Fair Trading website at http://www.oft.gov.uk.

We are aware that TWF has gone into liquidation and understand the situation this leaves you and a number of our customers in. After taking the circumstances into consideration, we would be happy to offer a refund for the television. To claim this, please return the television and all its components to our XXXXXXXXX store with some proof of purchase. This can be your receipt, credit card statement or debit card statement.

When you visit the store please ask for XXXXXXXXXX, the General Merchandise Manager, at the customer service desk. He will be able to deal with your issue and provide a refund. You may like to call the store to arrange a time to meet Ben before you make the journey. The contact number is XXXXXXXXXXXXX.

Thank you again for letting us know about your experience. I hope you will find my offer satisfactory and that your issues are resolved to your satisfaction.

Kind regards

X
Customer Manager



I have been back in today and had £399.99 onto my card, thank you Sainsbury's, excellent customer service!!!

Wow, Brillaint Result:beer:

savemoney

Good on Sainsburys for doing this.

jenpoptab

safi123uk wrote: »

Dose anyone have the manual or the manufacturers details or both would be great. i need the reset code.which apparently helps with signal strenth.Been trying to find manufacturer without any luck.please help.

hi, i have found the old manual for twf lcd3241
id but can't see a reset code anywhere, any ideas where it would be in manual?

aliEnRIK

jenpoptab wrote: »

Hi Everyone

My husband has received this:

Dear X

Thank you for your email. I am sorry that the television you purchased from our store on 27 December 2006 no longer works. I can appreciate your disappointment and understand you would like it repaired free of charge or a replacement television.

All electrical items bought within the EU have a one year guarantee. After that has run out, it is the manufacturers’ responsibility to repair items if they breakdown due to a known fault. You can find further information about consumer rights on the Office of Fair Trading website at http://www.oft.gov.uk.

We are aware that TWF has gone into liquidation and understand the situation this leaves you and a number of our customers in. After taking the circumstances into consideration, we would be happy to offer a refund for the television. To claim this, please return the television and all its components to our XXXXXXXXX store with some proof of purchase. This can be your receipt, credit card statement or debit card statement.

When you visit the store please ask for XXXXXXXXXX, the General Merchandise Manager, at the customer service desk. He will be able to deal with your issue and provide a refund. You may like to call the store to arrange a time to meet Ben before you make the journey. The contact number is XXXXXXXXXXXXX.

Thank you again for letting us know about your experience. I hope you will find my offer satisfactory and that your issues are resolved to your satisfaction.

Kind regards

X
Customer Manager



I have been back in today and had £399.99 onto my card, thank you Sainsbury's, excellent customer service!!!

Respect to sainsburys!

Good result :T

Fifer

gooner045 wrote: »

Under the sale of goods act, goods are to be expected to last a reasonable amount of time, up to 6 years in the UK ( 5 years Scotland ) ...

That's a surprisingly common misinterpretation of the Act's applicability in Scotland and England. In fact, consumers have up to six years after purchase (in the rest of the UK) and up to five years after discovery of the defect (in Scotland) to demand damages.

donnajunkie

Fifer wrote: »

That's a surprisingly common misinterpretation of the Act's applicability in Scotland and England. In fact, consumers have up to six years after purchase (in the rest of the UK) and up to five years after discovery of the defect (in Scotland) to demand damages.

so why dont they just guarantee it for that amount of time?

Fifer

Because then they wouldn't be able to fob you off if you don't know the law. You'll notice that guarantees normally state 'this does not affect your statutory rights'.

donnajunkie

why is it standard to say things are only guaranteed for a year? i know so they can fob us off but why are they allowed to do this? it seems like a blatant law break. is the difference that after a year we are expected to deal with the manufacturer instead of the shop that sold it? if so then that should be changed. if a shop sells dodgy products then it should always be their responsibility to sort the customers issue.

superscaper

donnajunkie wrote: »

why is it standard to say things are only guaranteed for a year? i know so they can fob us off but why are they allowed to do this? it seems like a blatant law break. is the difference that after a year we are expected to deal with the manufacturer instead of the shop that sold it? if so then that should be changed. if a shop sells dodgy products then it should always be their responsibility to sort the customers issue.

Other way around. A warranty/guarantee is usually provided by the manufacturer and is in addition to your statutory rights. The Sale of Goods Act (and Distance Selling Regulations for that matter) exclusively cover the retailer and their responsibility. The manufacturer has no such responsibility for faults etc to the end customer other than any "private" contract they want to draw up themselves, i.e. the warranty.

Also the law states a "reasonable time up to six years" (5 for scotland, one of these days Fifer I'll remember about that small country of yours by instinct ) which certainly doesn't mean everything you buy should last 6 years. A 2 quid oil filter isn't reasonably expected to last a full six years, nor even a cheap kettle. The term "reasonable" was left deliberately subjective so things can be judged on an individual case by case basis if it got to small claims court and it'd be impossible to produce a list that covered different times for everything from a pack of chewing gum through to a Bentley.