(asda) what to do.... found a plaster in a bread roll

randomsam08

morning, well i was minding my own business, merrily munching my way through a 24 pack of bread rolls from asda when.......... hang on......... i found a blue plaster inside one of the rolls, i didnt eat that one.......

anyway 3 days ago now i emailed asda customer services and got back a automated reply saying they would get back to me.... they havent. i still have the roll with plaster inside, what do i do with it? any help would be great



thanks in advance

kazwookie

Contact your local EHO officer at the council, and tell asda that as well, it might stir them into action.

I hope you still have bread roll and plaster, I would suggest freezing them for now to keep the evidence.

randomsam08

yep its already in the freezer, im gonna try ringing asda this morning see what theyre saying.

thanks

Enterprise_1701C

Take a picture of it and then show the picture to Asda, do NOT take the roll. This really should go to Environmental Health, being a blue plaster it is obviously from a member of staff. Surely if you are preparing something like that and you are wearing a plaster you should also wear a glove? I should imagine they just put the dough in a machine so it would not interfere with the flavour.

I normally am in favour of getting as much as you can out of the shop, which you should still try, but in this case I would take it further too.

jak

Do not give asda the roll!
Ask the CAb for advise.
J
X

saintscouple

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olly300

randomsam08 wrote: »

yep its already in the freezer, im gonna try ringing asda this morning see what theyre saying.

thanks

Waste off time and money ringing Asda. You gave them a chance to respond now go to the EHO.

uktim29

Exactly what are you after?

Half the time people say "an explanation" but no-ones really going to know what happend. You'll probably end up getting some standard responce saying this has been checked, that has been checked etc.

In reality it was probably a one off event.

So seeing they won't really know how it happend, you'll at best even if you push this get a made up letter to keep you happy, what do you actually want?

20000RPM

I would make a big fuss. You'll be helping others not have the same problem in future (imagine the next person actually chewing on a plaster _pale_ ) and in addition to ASDA being spanked by EH and their hygiene processes being looked at, they might furnish you with a fair few vouchers or something in return for them not having to admit liability.

I must just add, I have no experience with this kind of situation. I just think if everyone who had this happen just ignored the problem our food hygiene would go down the drain.

shuttyian

take the roll back to asda, speak to their customer service manager, get a refund and a replacement, they should give you a gift voucher for a nomimal amount for the time and trouble you have taken to contact asda.

Then move on! going to the EHO will result in a visit to asda , asda no doubt will have their house in order, nothing will come of it.

Lifes too short for this kinda thing!

ukdickie31

Did they charge you for the blue plaster ?