Dispute over the colour of this item.

Kay_Peel

How many times do you read a description where the seller says things like 'the item is a dark shade of green, not purple as shown in the photo'? You see it a lot and that's because photos aren't reliable. If the colour is important to the buyer then oughtn't they to ask the seller a question about it?

The photograph taken by the OP is a very good example of what I'm talking about. It looks just like the photo in the listing to me, and I can't see the colour difference.

Had the seller described the colour as 'blue/grey' then the item would have been 'not as described', but s/he didn't state the colour.

Incidentally, I've just asked my son 'what colour is that in the photo?'
He said it was red. He's colour blind.

oldMcDonald

shellsuit wrote: »

The pic on the auction looks black and grey to me.

The pic above looks black and grey/browny to me, so it could well be the one the seller had for sale.

Same here.

When I followed the EBAY link I thought the seller had sent you a different coloured item, but now I have seen your piccy of it, it looks the same colour - dark blue/black and light blue/grey.

Katyag

Its certainly not blue so the photos are obviously not capturing the colours correctly. So i guess i should have asked but the seller should have also stated the colour.

Im getting a refund so alls well.

Kay_Peel

All's well. Thanks for the update, Katyag.

jonathon

i think thay are the same its just the way the photo is taken

veruccasalt

Katyag wrote: »

Im getting a refund so alls well.

All is well for you, but as I said before, all isnt well for the seller.

Try seeing things from her side too.

Katyag

Shes refunding me the price of the item, not the postage and i paid to send it back so shes not really losing out. Possibly a few pence in fees but would have covered that in the postage.