Alliance and leicester online banking down?

peawack

They sent a message to say my 12 digit number would be changing to 8. Did not get a new number. They blocked access without warning.
When I informed them, they gave me a new number, which did not work with the pin. Then they said they would send a new pin by post.......still waiting two weeks later !!! I have no idea what's going on, and neither it seems have they.

reserved

peawack wrote: »

They sent a message to say my 12 digit number would be changing to 8. Did not get a new number.

I got my 8 digit number sent by "secure messaging" some time ago and have used it ever since.

kazwookie

Mine is all working fine.........

LittleVoice

They sent a secure message saying "We've recently issued our Internet Banking customers with new 8 digit Customer ID numbers". Unfortunately there is no trace of such a number being notified.

If they now block access to the account, how is this restored? I don't know the phone pin - and, unless it is the same as the card pin, it is not viewed on line.

Though they can send secure messages which can be accessed when you have access to your account online, it seems there is no way of sending them a secure message in reply to ask!!!!!!

Night-owl_6

Hi

For the record everyone should have ben sent a new 8 digit customer number by post, the pin will remain the same unless you ask them to change it.
For those who have not got a 8 digit customer number and cant log on to internet banking then you need to ring or call into your bank tomorrow.
Internet banking is working again fine for me.
You may want to try deleting cookies and trying again.

LittleVoice

Night-owl wrote: »

Hi

For the record everyone should have ben sent a new 8 digit customer number .

Thanks for the post. I think the operative word there is "should".

Night-owl_6

I know that I heard that A & L will be sending customers there new 8 digit customer number between late April and end of May - it is therefore possible that it is on its way.
If you ring internet banking they may let you have your new 8 digit number over the phone after going through security.

Goodluck:D

TractorGirl327

My hubby has looked into it and it seems to be a current DNS problem with O2 broadband. I've now managed to access it via a proxy server.

TG xx

Night-owl_6

TractorGirl327 wrote: »

My hubby has looked into it and it seems to be a current DNS problem with O2 broadband. I've now managed to access it via a proxy server.

TG xx

Well done and thank you for helping everyone who couldnt access it :j

Matt123

Homepage is not working for me at the moment, but you can get to online banking using the address - https://www.mybank.alliance-leicester.co.uk/