Wescot Credit Services and ntl 'debt' (merged)

steady__eddie

Thank you, I could not have expected a speedier and more efficient response. Have you ever contemplated employment with Virgin Trains ?

captainpugwash_2

Yesterday I posted the “terminated with immediate effect” extract from the original sign up email I received from Gio way back in April 03. Because a lot of people have been referring to this line I thought I would paste the email in it’s entirety (including Gio spelling errors) to help us all in our defence, I have asterisked out my personal data but apart from those amendments everything is correct.

Please be aware that the service I signed up for was their Home 512 broadband service, I have never used their 56k dial up service so can’t comment about if the T&C’s are the actually the same, but saying that you will find when reading this that Un-metered Dial-Up Access / ISDN is mentioned.

I knew being a hoarder would come in handy one day


From: signup-service@giointernet.co.uk
To: **********
Subject: Gio Internet Ltd Registration Confirmation
Date: 2 Apr 2003

Dear ********,


Gio Internet would like to welcome you to our range of Internet services.

You now have access to a whole new world of online services from Gio Internet and can now use the Internet when it\'s convenient for you making it exactly what you want it to be!
Please take a moment to read through the notes below:

If you have gone through the payment process, your order has been accepted and will be processed accordingly. If for some reason you did not go as far as the payment process, then your order will not be processed and you will not incur any charges.

If this incident has occurred then please contact our Support Helpdesk through either of the following options:
1. Email our Support Helpdesk through support@giointernet.com. When using this service please be sure to identify yourself and the nature of your query to the fullest.
2. Contact our Support Helpdesk through Telephone on 0905 511 000. All calls are charged at 60p minute at all times.

Internet Service Activation Setup Guidelines
You will be able to see the progress of your purchase though the Web Based Control Panel, which provides you with access to information such as:
• Activation of your Internet Services, Status, etc..
• Details as well as set-up features for Emails Accounts Web Hosting etc...
• E-Billing Information for Gio Internet Services & Hardware

To setup & access setup information for your Internet Access please go to https://www.giointernet.com, click on the word LOGIN located at the top of the page, and enter the username and password you selected upon registration: -

• Username: *******
. Password: ****

When you have logged into your Gio LOGIN Control Panel, you can administer your account from here under each heading.

By clicking onto the appropriate service you can view and configure the services available.

If you require online assistance in setting up of your service please go to https://www.giointernet.com and click on "HELP".

ADSL/Broadband
The activation of ADSL Broadband takes 7-10 working days and requires the following to be in place for the service to be used
1. ADSL, USB/PCI Modem or Ethernet Router.
2. \'Gio\' Micro-filters
3. The necessary Username & Password Details that have been provided or again available at Gio LOGIN Control Panel at https://www.giointernet.com
4. The modem/Router has been connected to PC correctly.

Un-metered Dial-Up Access / ISDN
Connection to our Un-metered services is completed within a few minutes providing the following guidelines have been adhered too.
1. You have the necessary hardware installed on your computer, modems, ISDN cards and if using ISDN line you have incorrectly entered your ISDN number during signup procedure.

Hardware Delivery Guidelines
Any ADSL Broadband hardware ordered with our Services from Gio Internet will be despatched direct from our Hardware Suppliers a few days before your line activation. The Delivery of Hardware ordered separately to our Internet Services is not dependent on the activating of our Internet Services and is delivered within 3 Days.

Payment Guidelines
Gio Internet uses WorldPay for its online payments, when you sign up for any of the Gio Internet services, you will receive an email direct from WorldPay with your Username and Password for your payment details. Here you can update your personal and credit card details when required. Please ensure you safeguard these details.
It is your responsibility to update your profile (address, email, telephone etc.) and credit card details with WorldPay.
The following is of paramount importance: - WorldPay will attempt to collect payment on a monthly basis for any ongoing services, should a payment fail, WorldPay will attempt three times to collect the payment for that month, after the third attempt your account will be terminated with immediate effect and you have to re-subscribe to the service if payment has not be collected.
Should you for any reason decide to cancel the WorldPay agreement your account will again be terminated immediately and you will have to re-subscribe and pay any administration / activation charges.

If you have any issues or queries of any nature then please contact Gio Internet at your earliest convinience.

Should you have any queries please contact us by any of these methods;

• Technical Support: 0905 511 0000 calls charged at 60p/minute at all times.
• Billing Enquiries: 0871 433 3000 for UK customers only.
• Sales Enquires: 0870 922 4000
• Online Line Help at: https://www.giointernet.com

Alternatively you can contact Gio via mail:
Gio Internet Ltd
PO Box 391
Oldham
OL1 1WZ
United Kingdom

We hope that you enjoy using our Products & Services

Best Regards

Gio Internet



This bit cracks me up "We hope that you enjoy using our Products & Services" Yeah right well lets just say it's been a very memorable experience.

Hope this helps, CaptainPug

mattgod69

Hi All

Right, I faxed a letter to Wescot and emailed GIO on Wednesday. The fax going though is good proof that the letter has been received.

I am wondering whether I should just pay up, because after today, Wescpot might not be there until the 4th. I am not sure if anyone has anyone has found out their opening times?? I really dont want credit records affected for £15.98! The problem with paying is that it is admitting they are right!

There is little point in sending Wescot details of my transactions, because I paid up right until the end. They are trying to claim two months money because of this 30 days notice clause in their T&Cs. I am not sure why its £15.98 and not £7.99, possibly because it was be silly to send a notice out for £7.99!

However, I did notify that the service was unusable and in their T&Cs (current ones) it thought I read that you can cancel with immediate effect if they are not providing services and it is within thier control.

I hope everyone can try and have a happy Xmas despite this stupid stunt by GIO.

Matt

mattgod69

Guys.... I have just realsied something..... (forgive me for coming up with this so late in the day). GIO charged two months on connection, so a month in advance was paid. I cancelled by letter on 13th September 2003. I stopped the 22nd September payment going through by cancelling with WorldPay on 21st September. I was actually paid up until 21st of October 2003 (even though I did not use the service because it was unusable). I said in my letter I was giving more than the required 30 days notice which I was (six weeks).

I feel a little better now. They must actually be trying to hold me to three months notice.

I am paying nothing now. I have contacted both companies and will wait to see their excuses......

Matt

Simon6776

Don't panic, Matt. Nothing is going to happen on the 4th January. I shouldn't think Wescot would have even recovered from their hangovers by then.

mattgod69

Cheers Simon.

Listen, you (and everyone else who reads this) have a good Xmas and we shall resume this another time! By the way, just posted a message on the Watchdog website. Me has a sneaky suspicion that Wescot and GIO are not going to get away with this one.

In my opinion, we should all get together and get both these menace companies out of business once and for all.

Seeya!

Matt

steady__eddie

Good thinking about Watchdog. I'll amble along there and do the same. If they get a "few" complaints, it could prompt them to investigate ?

Walletwatch

Best of luck guys, and do let us know how you fare.. I have parted ways with some service providers in the past couple of years, and have been particular in making final payments in full, but who knows, unpleasant guys from the likes of Wescot may be round the corner and approach me next !!!

Simon6776

Guys,

I don't want to poach anyone away from MSE, but there is a hell of a lot more information in the ISPr thread, which is now at 37 pages!! I would suggest anybody who hasn't yet read that thread, set aside an hour and amble over to ISPr, as it may be to your advantage.

Good ideas about Watchdog, many others have done the same, and also drop a line to:-

Andy Dunn
North Ayrshire Trading Standards
Bridgegate House
Irvine
KA12 8BD

Tel 01294 324900

He is on the case, and has received many complaints, but strength in numbers may well be our forte here, so keep the letters going, and there will simply be too many people up in arms about this, to be ignored.

Yukes123

I've just had a look on the ISP site & thanks to one posted email address in particular I've just had a response from someone @ Hauka who has confirmed that my account status with Gio Internet IS up to date and they are going to go ahead & cancel the claim through Westcot & this matter is now closed!!!!!

I don't know if I'm allowed to post his email address on this site BUT if you take a peak @ ISP you'll be as good as guided to it.

I basically explained my situation, gave as much info as poss so he could trace my details (westcot ref, client ref) and he got back to me within a few hours.

Just to be safe I'll call Westcot in a couple of days to make sure that the matter is closed but BOY AM I RELIEVED!  ::)