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Irate Buyer - Help!

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Comments

  • soolin
    soolin Posts: 74,408 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Yep, you will still lose a chargeback as you still can't prove delivery tracked online.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Star
    Star Posts: 563 Forumite
    This make me really mad when the Royal Mail dont bother to leave while-you-where-out cards. I've had it happen a lot to me.
    :dance: :dance::dance:
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Star wrote: »
    This make me really mad when the Royal Mail dont bother to leave while-you-where-out cards. I've had it happen a lot to me.


    What makes me more mad are lazy buyers who can't be bothered to ask at sorting office especially after prompting!!.

    As for OP I would not bother chasing up the parcel anymore because the buyer might collect and still clam non delivery. Better to just get the item back.
  • frivolous_fay
    frivolous_fay Posts: 13,302 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Mortgage-free Glee!
    If you can persuade the buyer to go and pick it up and close the dispute, you'd be off the hook. (I think... as long as the dispute hasn't been escalated yet)

    Sorry, I'm too lazy to re-read the thread ;)
    My TV is broken! :cry:
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act! :j
  • LilDevil
    LilDevil Posts: 684 Forumite
    Perhaps you should give him one last chance and email him to let him know that you've spoken with the sorting office and they have verbally confirmed that the package is with them. Suggest that he could either go there and collect it or call them (providing him with the address/number) to arrange an alternative delivery date.

    Another option is to ask him to confirm when he will be home and call the sorting office yourself to arrange delivery.

    At least then you've done your best to be helpful :A and he's just being a bloody minded p***k! :confused: :mad:
  • chouchoutan
    chouchoutan Posts: 30 Forumite
    Thanks for the advice all.

    I posted in the paypal dispute thread this morning so he would have got email notification of that. Funnily enough I've not heard from him since then when he's usually so vocal! My post advised that the parcel was there and gave the full address and phone number of the delivery office. Polite and straightforward as always!

    In his email yesterday morning he was threatening to 'come and get it', was demanding cash and was demanding payment by the end of the 13th (yesterday). He then posted in the paypal dispute yesterday evening that he would wait until the 16th and then escalate the dispute.

    I'm going to leave it at that now - am sick of him. If I get the item back then OK, if he picks it up and ends the dispute then OK but I'm not going out of my way to help him any further. If I don't get it back and he gets a refund from paypal I'll make a claim with Royal Mail and see what happens.

    Chalk it up to lesson learned and one newbie ebayer who probably won't be back - good news for the rest of us!
  • Niemand
    Niemand Posts: 117 Forumite
    soolin wrote: »
    They probably meant special delivery [...]

    Anyway, here's the link to special:

    http://www.royalmail.com/portal/rm/content1?mediaId=22700554&catId=400026

    Thanks for that, soolin.
    Niemand
  • chouchoutan
    chouchoutan Posts: 30 Forumite
    Woohoo - buyer has closed dispute!

    On more than one occasion I just wanted to tell him exactly what I thought but I kept my temper and kept all my messages nice and polite and neutral and I finally wore him down!!!

    Thanks for the advice everyone. Sometimes the nice guys do win.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Star wrote: »
    This make me really mad when the Royal Mail dont bother to leave while-you-where-out cards. I've had it happen a lot to me.

    mind you i does happen for various reasons#
    however far more are carded for incorrectly addressed items
    had a guy in today threatening violence on one of the guys on the door in the callers office
    he's just a wee guy so i popped through to offer some morel back up ;)
    screaming he hadnt got his SD item yada yada
    turned out they had revered his 3 digit house number on the order
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