Natwest- Bags of Change

UK007BullDog

amandathepanda wrote: »

There is no limit to the amount of coin you can pay in at Natwest branches. It must be that particular branch imposing their own rules.

I think it was that particular person who had decided not to do the job.

It also depends on the time of day. Worst is Mondays, churches paying their money, weekend traders. Then lunch times from 12 until 2pm and then again from 4pm onwards. Saturdays bad too due to the working population doing their banking.

When shopping smaller shops like coins, especially fast food, market traders and newsagents as they always order coins from the banks.

Or find a bank that has a coin counter.

dexters_mum_2

Thanks all for advice and options on this one.

Hubby is going in to bank a cheque tomorrow and will ask at the customer services about bag limits. However, neighbour told me the corner shop is short on change so will visit them in the morning and see what they might need from my change supply!

Careful_with_that_Axe

I have a savings box which I put change into every evening. I put in all change execpt one coiof each denomination which stays in my purse. It's an easy way of saving for me as I never notice the change isn't there.
I use the money each year to pay car insurance, TV licence etc.
Last week I took in bags of change tp Natwest - £700 worth! No problem with it at all - didn't even pay it into my Natwest account - just got back lots of lovely notes.
Although I wouldn't try to change this amount at a lunchtime when level of cashiers v customers is woefully low, I have never had any kind of problem at all.

PROLIANT

It is pure laziness by the staff at the branch, it is more work for them, is it not in their job description to count money? Looking at some of the chubby fingered penfold characters that work in banks they could do with every ounce of exercise they can get! If they refuse just empty your accounts and close them, then see how quick they will change their tune.

UK007BullDog

Do you know how hard it is to close an account these days unless they want you gone. LOL

If you earn only £11K for all day work and the pressures from management and the customers they soon become very robotic. If you smile and are cheerful with them most will respond and be helpful.

Also some are measured by how many customers they have served, how long people had to wait for service, so dealing with a lot of coins is time intensive and prevents them from hitting their daily target. Which means they will miss their bonus and the branches bonus, which means the co-workers will give them grief.......

Scousebird_2

BruceyBonus wrote: »

We don't have those machines in any of my three local branches Are they a recent addition?

Generally-any of the newly fitted branches should have one in them-there are some old ones in some of the older branches. If you do get one in your local area then it's an absolute godsend!

PROLIANT

UK007BullDog wrote: »

Do you know how hard it is to close an account these days unless they want you gone. LOL

If you earn only £11K for all day work and the pressures from management and the customers they soon become very robotic. If you smile and are cheerful with them most will respond and be helpful.

Also some are measured by how many customers they have served, how long people had to wait for service, so dealing with a lot of coins is time intensive and prevents them from hitting their daily target. Which means they will miss their bonus and the branches bonus, which means the co-workers will give them grief.......

Ok fair comment, I work in I.T and not finance so I should shut up but money is money at the end of the day, this day and age we should be using machines for counting loose change.

Belnahua

I ended up putting my change in the Sainsbury's change sorter. It cost me commission, but by no means close to how much petrol it was going to cost running to all the branches. I couldn't believe it that they imposed a 5 bag per day limit. Not even an exception for remote customers!

Considering it's a days outing to my local branch, I had to accept the loss of commission.

I did rather think Banks and Building Societies were there to serve the customer...

robertjonesuk

some branches have a limit on how many bags they can take from a customer as they do not have enough space to store them. imagine if very customer brought 5 bags per day. where would they be kept? i know it can be a bit incovenient but please be understanding. another reason NOT to complain...

Belnahua

But that's the whole point, it's just not inconvenient, it's downright appalling.

So I live a good distance away from my branch, so I've counted up several bags of change in coppers. I only go to my branch very rarely (about once a year); and these bags of change I've collected in a year.

So what exactly am I meant to do with them? Shops don't like bags of coppers etc.

Sorry I find the answer unacceptable. They should have the room to store them.

Realistically how many personal customers are really going to deposit bags of change on the same day? Then, impose a limit; but not on a basis of "just in case"!

Another shoddy example of "non service Britain" - I bet you wouldn't find that rule in any other country?