A neutral... great...

stokechick16

I am no ebay expert but me (personally). I would do a follow up & leave a neg.

People will look at your feedback, see all the positive feedbacks and excuse the neutral. Not all sales can go 100% x

wendym

I think this perfectly illustrates the ambivalence and pointlessness of neutral feedback.

The equivalent on Amazon is "A*** book, instant delivery, condition better than expected" 3/5.

Buyers who assume that neutral means 'unremarkably OK' probably do not realise what power they have to undermine a seller. Most of them mean no harm, but do harm seller reputations.

Brooker_Dave

stevew8975 wrote: »

I haven't left them feedback, but an "educational neg" may well be in order.

In the hope that it will spur them on to accept a mutual feedback withdrawl?

Trouble is though if they don't you end up looking like a bit of an arm waver...

Brooker_Dave

stokechick16 wrote: »

I am no ebay expert but me (personally). I would do a follow up & leave a neg.

Then buyer leaves a follow up saying psyco seller rung me up and whined about the neutral I left?

I'd leave no feedback.

StaffsSW

Brooker_Dave wrote: »

In the hope that it will spur them on to accept a mutual feedback withdrawl?

Trouble is though if they don't you end up looking like a bit of an arm waver...

I don't do Mutual Withdrawals after I have left feedback. The only one on my record is from a buyer who left a neg "by accident" when the star rating first came in - the said they did not know what all the new options were! If this buyer offers to withdraw before I leave feedback, then I will accept it.

If I leave a neg, I dont ask for a MW, and I rejected the couple that were made afterwards.

philatio

Has to be said.. if someone phoned me about some neutral feedback I'd left, not only would I hang up.. I'd then report it to eBay.

What would the OP do in response to a neg? Send the boys round?

broclo

I do not understand...do you not all leave feedback after the buyer has paid?
As soon as someone pays then I leave a positive immediately!

If ever I had a neg or nuteral, I would then contact the buyer to see what the issues was and then afterwards ask them if I could correct it and then they could remove the nu/neg feedback

I have always felt that as soon as the buyer pays, that they should then be left feedback...not after they do and dependant on the feedback they leave you?!

jjames_3

In the past I'd have agreed with you. My policy has always been to + buyers who pay quickly and are polite, and hold on those who procrastinate until they leave me feedback and/or come across as ignorant or abrasive (demanding cut-price postage after winning etc). If they then leave a positive, then I reciprocate.

However with the new system coming up I will reserve the right to leave a positive with weasel-worded comment if I get an idiot buyer (who are likely to come out of the woodwork in the next few months).

Jakg

broclo wrote: »

I have always felt that as soon as the buyer pays, that they should then be left feedback...not after they do and dependant on the feedback they leave you?!

They pay, but then they start hassling you calling you a liar, demanding a refund or a neg etc?

I leave feedback when THEY leave feedback.

It's feedback of the transaction - it's not over 'till they say so.

Hintza

DGJsaver wrote: »

You PHONED a customer to talk about a neutral feedback ?

Havent you got anything better to do ?

Is the point not that every non positive can have a financial implication further on up the road and if you don't keep on top of it ratings can soon slide.