HSBC quidco bonus refused

reehsetin

gt94sss2 wrote: »

You really need to resolve this with Quidco and not HSBC.

Quidco are responsible for tracking your transaction and paying you the money - HSBC will not know that you used a referrer.

Most cashback websites actually state 'Please do not contact the retailer directly'

Regards
Sunil

quidco are blaming HSBC for the non payment, therefore my message to hsbc was either
-it was their fault and they should straighten it out or
-quidco are unfairly blaming HSBC and giving them a bad rep therefore HSBC should resolve this issue with quidco otherwise their rep will suffer

BruceyBonus

oldfella wrote: »

Quidco are responsible for tracking your transaction and paying you the money - HSBC will not know that you used a referrer.

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I thought it worked through quidco passing the retailer a reference in the link - HSBC then confirm it, pay quidco, who then pay you

if HSBC say they will not pay quidco there is little point complaining to quidco - you need to complain to HSBC

It's actually a bit more complicated:

Quidco - Affiliate Network - Advertising Agency - HSBC

When you make a query on Quidco, you can see it has to go round the houses before it gets to HSBC. HSBC pay an agency to advertise online and they deal with affiliates (like Quidco).

Special_Saver2

I also had mine declined - the only thing that has been declined for me on quidco. I certainly cleared my cookies before signing up.

oldfella

my formal written complaint to HSBC has resulted in an apology and the £20 bonus being restored through quidco

far

oldfella wrote: »

my formal written complaint to HSBC has resulted in an apology and the £20 bonus being restored through quidco

Same here - great result :beer:

ukdutypaid

How can it possibly track through internet banking.. I mean ye gods, if it can, then that means anything can......

NikkyWikky

I sent a copy of the template on the previous page to HSBC and said that i would close the bonus saver if they refused not to pay the cash back. After 5 days they responded quickly and put £20 cash back into the bonus saver account. Thought i would let you know.

Nik

Capt._Caveman

I sent a letter direct to HSBC also and have had a reply saying they will organise with Quidco to get my £20 cashback paid within three weeks. Although it is difficult to reopen an enquiry with Quidco, I sent a ticket and now they too are investigating.
I'll let you know if I get the £20 or not.

del855

Happychappy wrote: »

This is typical of Quidco, I completed the transaction with Churchill and forwarded all the information to Quidco as to why the transaction did not pay out, it tracked and validated and then disappeared from the screen. The car policy is in force and has been since December, the bland reply and closed from Quidco clearly shows they have not provided enough evidence to Churchill or Churchill are telling lies, I have written to Churchill and have forwarded Quidco's response, so shall see what happens.

AuthorDateCommentYou2008-03-28 17:58:49Enquiry: Policy Reference xxxxxxx/xxxxx

Policy Reference xxxxxxxxxxxxxxx

Mr xxxxx xxxxxxxx I have attached part of the confirmation email sent by Churchill on completion of the transaction. The policy was paid for at the time by credit card and is still in force, there were no credit problems, policy problems etc.

Dear Mr. XXXXXX Thank you for buying your car insurance from Churchill. You will shortly receive your policy documents in the post. Here is a brief summary of the details you gave us online. £193.20 annual premium (inclusive of insurance premium tax where applicable) The premium includes your discount for buying online. Policy start date: 9/12/2007 Car make: AUDI A4 2.0 (01 ON) SE AUTO Cover level: Comprehensive


Admin2008-03-28 17:58:49Thanks for submitting your enquiry. We're going to hold it on ice for two weeks just to make absolutely sure that it does not track in normally. If it does appear in your normal transaction list while in this status please mark this enquiry "Deleted"! The next status is called "Being Processed" which is when we take your enquiry off ice and review it to make sure you have the right info entered. When this happens we will send you another ticket update message.


Admin2008-04-12 09:08:50The status has changed from awaiting processing to being processed.


Admin2008-04-14 09:49:56Everything is green to go! Your enquiry is queued up and now we are waiting for the merchant or merchant representative to pick up this batch of Quidco member enquiries. Some batches are picked up weekly, others bi-weekly and others monthly so please be patient. However, be assured it will be picked up soon! You're on the way.

Admin2008-04-14 09:49:56The status has changed from being processed to ready to send.

You2008-04-21 10:45:49The status has changed from "ready to send" to "sent to merchant".

Admin2008-04-30 16:20:44Hi Patrick, Unfortunately your transaction for Churchill Car Insurance as been declined. The reason for this is because the merchant tells us that no sale was made for this transaction. Kind regards, Quidco

Admin2008-04-30 16:20:47The status has changed from sent to merchant to unsuccessful. The ticket has been closed.

Hello i have just had very much the same happen to me with quidco and a churchill policy, almost word for word same experience. How did you get on as i am about to do exactly a similar thing, it would appear this is almost a standard procedure but for who ?

oldfella

I sent a letter direct to HSBC also and have had a reply saying they will organise with Quidco to get my £20 cashback paid within three weeks.

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i had a similar letter from HSBC 6 weeks ago, and I am still waiting for the money. Anybody else had better luck ?
thanks .. Mike