New card - Abbey Zero

not_loaded

jody04c wrote: »

...They say they can see no record of the forms so emailed some department to send me new forms.. This was 3 weeks ago!!!! Called them again and was told I have to wait another week to allow the remote possiblilty of the orignal forms being found or the replacement forms being delivered to me.... WHAT A JOKE!!!
My Mortgage is due for change in April 09 and after this SAGA I feel I may very well move my business including my Savings to someone who values my business.....
SHABBY!!! Now I understand what you all mean in here!! As a Sales Manager in the Motor Trade I know the value of Customer Service and the consequences if this is not delivered to the customer...
Why do Abbey (Santander) not understand this!!!!

My experience is do not believe a word you are told on the phone. It appears they have no system capable of telling them the situation, and they don’t have the cojones to tell you that.

As regards the mortgage change, when it comes up, try Nationwide. Their customer service advisors are professional, well informed, and keen to get the job done smoothly for you. Santander could definitely learn a lot from them!

Sun

I have same issue with Minimum payments:

I am getting £5 or 2.25% which ever is lesser.

NickX

Sun wrote: »

I have same issue with Minimum payments:

I am getting £5 or 2.25% which ever is lesser.

This has been altered to greater of the two in the revised Terms and Conditions sent out last month.

Sun

I received my statement today and and its still £5 for the balance of over £1000 !

NickX wrote: »

This has been altered to greater of the two in the revised Terms and Conditions sent out last month.

NickX

Sun wrote: »

I received my statement today and and its still £5 for the balance of over £1000 !

You know what ? The new Terms and Conditions come into force on 6th October 2008, that is actually TODAY.

So, with the statement you have just received you have managed to avoid the new rules. Watch closely for next month though

not_loaded

NickX wrote: »

You know what ? The new Terms and Conditions come into force on 6th October 2008, that is actually TODAY.

So, with the statement you have just received you have managed to avoid the new rules. Watch closely for next month though

Ain't nothing you can do about it though...

SiuLoong

Sun wrote: »

I received my statement today and and its still £5 for the balance of over £1000 !

Same (although it came a few days ago), 0% runs out in Dec though so only a couple of months of paying the higher minimum payment.

NickX

not_loaded wrote: »

Ain't nothing you can do about it though...

What are you referring to ? Do you mean nothing you can do about the new Terms and Conditions ?

If that is the case, then no there is nothing that you can do.

not_loaded

NickX wrote: »

What are you referring to ? Do you mean nothing you can do about the new Terms and Conditions ?

If that is the case, then no there is nothing that you can do.

Umm... Precisely what is visible in post #347.

shobba

Applied for AZ card beginning of August and got accepted, they sent me an agreement pack which I signed and returned. No card was forthcoming. I made multiple calls over the following couple of months, noone knew what was going on - they said it must be lost in the post, they would send me another agreement pack etc. Nothing ever happened.

The interest free period on my Sainsbury's bank card comes to an end, so I sort out an Ulster Bank card and do a Balance Transfer to clear the balance. (Very speedy and smooth process by the way).

Spoke to Abbey and asked them to canx the BT which was now no longer required- they put it in the notes and said they would. Just to be safe I wrote a (recorded delivery) letter to Abbey at Grafton Gate East, saying please do not do the Balance Transfer.

Beginning of October Abbey finally get around to issuing me a PIN number (which means the card will follow shortly). I check the Sainsbury's credit card just in case. Sure enough Abbey's done the balance transfer which I'd asked them not to, so giving me a large positive balance on the Sainsbury's card.

The Sainsbury's card is blocked. They can't pay me out the cash. They tell me to contact Abbey to get the BT reversed. I contact Abbey. Abbey can't do anything until I get a credit card number, which I don't have because I don't have a credit card yet. The agent tells me reversing the balance transfer will be a 6-7 week process.

So:- my original card is blocked, the Ulster Bank card has no space due to the Balance Transfer. I don't have an Abbey Zero card yet, and when I get it, it may well be maxed out but the agent doesn't know because I can't give him the card details he doesn't know my limit.

What a mess Abbey!!!