New card - Abbey Zero

shobba

Applied 5th August online requesting BT
Conditionally accepted and got the forms on the 11th August. Filled them out and sent them off the same day.

Abbey still haven't got any record of receiving them.

Rung a few times and have been told they're sending the forms out again, that they are chasing to see if they have actually arrived, and promised again they will send them out again if they definitely haven't arrived. Seems like they have no idea.

Anyway the guy today said I was unlikely to have a card until the end of September, by which time the interest free period on my existing £5k balance with sainsbury's bank credit card will have already ended.

Thought I'd left enough time...REALLY annoying as I now have to apply to another company for a credit card...seems like a few on here have similar stories

not_loaded

shobba wrote: »

… Seems like they have no idea...

That sums them up beautifully.

It’s fascinating to read on MSE of the many newbies who have picked up this card in less than two weeks with a decent credit limit.

Unfortunately I’m an existing ‘valued’ customer with guaranteed acceptance. It’s eight weeks on Monday since I submitted my application.

Nobody can tell me what’s going on...

karie

sorry if this has been covered elsewhere... but does Abbey do SBTs to current accounts?

thanks!

YorkshireBoy

karie wrote: »

sorry if this has been covered elsewhere... but does Abbey do SBTs to current accounts?

They did, but haven't done for a couple of months now.

karie

thanks Yorkshireboy

Quick stoozing question in that case. I have maxed out Egg card with SBT, so how best to get Abbey balance to a savings account? BT from Abbey to Egg and then ask Egg to SBT to account? Seems a bit fishy

Thanks, karie

YorkshireBoy

karie wrote: »

I have maxed out Egg card with SBT, so how best to get Abbey balance to a savings account? BT from Abbey to Egg and then ask Egg to SBT to account?

The Egg Card (Visa) will charge you a 3% BT fee to move it on. With only (effectively) 5 months max available, it's unlikely to be profitable.

Do you also have an Egg Money card?

karie

i think it is an Egg Money card. Will check it out to be sure.
thanks!

HamiltonL

not_loaded wrote: »

This stinks of a major data failure in that applicants apparently have their current addresses on file, and yet Abbey’s systems are accessing old addresses. That has to be a recipe for disaster.

Well while I'm not sure what the problem was with your address, customers who have not been with Abbey for a while - or at all even - with out of date addresses are the ones likely to run into problems. For the vast majority it shouldn't be a problem.

I’m going to end up paying a substantial amount of interest because of this. That interest is not going to Abbey, it’s going to the competition.

If this Abbey Zero card finally turns up (yes I said if) then I'm sure some kind of compensation can be sorted for the interest accumulated, given this was pre-approved.

And if you know that you’re overwhelmed, why would you mail existing customers twice in three months to try and get them onboard too?

What conclusion can a sane person come to looking at all this?

Whilst I don't have full knowledge of the staff structure at Bradford I expect the problem lies further along the chain in this case, rather than the initial stage here, though that is still little consolation to yourself understandably.

HamiltonL

Petmidget wrote: »

Application date 19 July, never received anything, several calls saying stuff is one the way, has been resent, etc etc.

Waste of a credit application and a lot a ucking about having to make other arrangements, this bunny aint funny.

Understandably so. I've not had anyone waiting 6-7 weeks for the agreements so I don't know what the problem is. You should have got the "stuff" by early August tops. Have Abbey definately done a credit search as I can only imagine the delay is due to the application not going through? Unfortunately I wouldn't know if anything has been resent etc as explained previously on this thread.

HamiltonL

shobba wrote: »

Applied 5th August online requesting BT
Conditionally accepted and got the forms on the 11th August. Filled them out and sent them off the same day.

Abbey still haven't got any record of receiving them.

Rung a few times and have been told they're sending the forms out again, that they are chasing to see if they have actually arrived, and promised again they will send them out again if they definitely haven't arrived. Seems like they have no idea.

Anyway the guy today said I was unlikely to have a card until the end of September, by which time the interest free period on my existing £5k balance with sainsbury's bank credit card will have already ended.

Thought I'd left enough time...REALLY annoying as I now have to apply to another company for a credit card...seems like a few on here have similar stories

Well the systems don't say at the moment if the documents returned have been received. I expect they have, but there is just a delay putting the finishing touches to preparing your account. If you do get another agreement, might be best to send it back though to be on the safe side.

I am sorry for the delays but I'm fairly hopeful you'll get the card shortly.