New card - Abbey Zero

jackieblack

ldn-100 wrote: »

Are Abbey a joke?

Do you really need an answer to that one?!?:rotfl:

mattyDne

Hi - I applied for an Abbey Zero card on the 13th of August, I received the contract of acceptance to return (posted it immediately).

I waited 2 weeks, and then contacted them to see what was happening - They gave me a load of crap - basically they didnt have a clue what was going on.

Now over a month later (from applying), and several phone calls - no card - no nothing.

I am a bit annoyed because I have a balance which I was counting on transferring which I am still paying interest on. I would apply for another card but dont want it to have an impact upon my credit rating

Anyone have any ideas what to do...

Matt

HamiltonL

Anon wrote: »

So after waiting 6 weeks I phone up to find out the status of my application, having been asked to go into branch to change my address DESPITE not being a current customer (a two hour tound trip) ... now no record on the system of any application under my "old" or "new" address (despite having been written to about my application asking me to change my address), my options are apparently to leave it, or apply again.

Anon

Unfortunately if the system address is wrong when the application is made, it won't go through so it would have to be done again, assuming the address is now correct.

HamiltonL

jackieblack wrote: »

Yes, that's what I'll do.

Just irritating that having waited 3 months for the cards, the T&C are changed within 4 weeks of (finally) recieving them!

If we'd known in May what we know now..... wouldn't have bothered.

Which new parts of the new T's and C's have caused most annoyance?

HamiltonL

ldn-100 wrote: »

I rang the Abbey customer service number today to check if my address had been updated. The operator read my address back to me as "Flat x, LONDON, SEx xxx" i.e. the street and house number - a vital part of the address - were not included. I pointed this out and she said she could not update my change of address. I pointed out this was not a change of address, but a correction of their own mistake, and she said I had to go into a branch to get it done.

So the branch missed out the details when you had the address updated? Had some of it been updated? I know when the details are first brought up over the phone the addresses are sometimes shortened but the full address can be found on another screen. I'm afraid only the branch could update it if it is still inaccurate.

HamiltonL

mattyDne wrote: »

Hi - I applied for an Abbey Zero card on the 13th of August, I received the contract of acceptance to return (posted it immediately).

I waited 2 weeks, and then contacted them to see what was happening - They gave me a load of crap - basically they didnt have a clue what was going on.

Matt

What exactly did they say to you over the phone Matt? I assume there is some kind of delay sending out the card, though obviously I can't confirm that.

As for the other card, it might be best to make a minimum payment on that before the next due date to be on the safe side.

Anon

HamiltonL wrote: »

Unfortunately if the system address is wrong when the application is made, it won't go through so it would have to be done again, assuming the address is now correct.

I do appreciate your comments HamiltonL, thank you, but you are trying hard to remain supportive when it is clear there are system problems (if the systems were as good as the staff, then there wouldn't be any issues ). The letter said that I had to go into a branch with change of address so that my application would then proceed - not do a change of address then re-apply, which if I had known, I would clearly have done. The fact that the system had no record of the application (despite me having the letter in front of me, with a reference number on it), not even a rejected application, nothing, does not fill me with confidence.

My address has always been correct - it is my address :rolleyes: - during the application process it asked for current address and as I had been here only six months, it also asked for my previous address, which I also accurately completed (though as I stated previously, this is the only organisation where I have had to complete a change of address when not a current customer ).

Ah well, will check my credit file and see whether to bother re-applying.

Many thanks

Anon

beniamino

FairFX cards cost around 1% to charge up. If I forget to use the Abbey card in a 6 month period, they'll charge me £10. So £1000 of expenditure on FairFX costs the same as one forgotten Abbey transaction. I normally don't use credit cards, so it would be easy for me to forget. Add to this the inefficiency of Abbey (I applied mid-July, returned agreement immediately, and still have no card), and I think I'll cancel the Abbey card if I ever receive it.

not_loaded

Well… Here I am at the nine week anniversary of my ‘valued customer’ pre-approved, Abbey Zero card application. After 33 years of being an Abbey National customer, and nine weeks of irritation and dissatisfaction with this application, I can now safely say they have completely and utterly lost the plot.

My conclusion at this point is that Grupo Santander have to be running this company as some sort of sick practical joke against us Brits.

The turning point (ha ha) in this saga was when one of my many complaint letters was finally answered, and a very helpful young man said he’d progress my application. He obviously did achieve something, as a week ago I finally received a letter with my PIN and a new, changed, set of Ts and Cs.

A few days later I received a card!!!!! Plus another different, new, changed, set of Ts and Cs. To read through that pack of info would take about an hour.

However, to add insult to injury, on dialling the number to activate the card, after answering around six questions I was informed that I had ‘failed security’ and the call would have to be terminated. I gave a brief summary of the disaster and the myriad complaints that preceded all this, and asked to speak to a supervisor, who helpfully just repeated what the previous advisor had already told me, so call terminated!!!!!

What a [string of expletives] these people are!

They tout for business with previous/existing customers and then go all out to demonstrate what a bunch of clowns they have become since Grupo Santander took over.

I was in the Nationwide yesterday (getting excellent customer service) and happened to mention Abbey and my problems. The advisor there was extremely chuffed to say that they’re getting more and more Abbey customers making the 100 yard walk to their door after experiencing the shabby Abbey treatment just down the High Street!

I am definitely going to be checking my credit file when this fiasco ends…

YorkshireBoy

I wanted to progress my recent application so placed a callback request on their website 2 hours ago. I'm still waiting for the callback. :rolleyes:

Thought I'd try a different approach so found an 0800 number off www.saynoto0870.com. The automated message said "Welcome to Abbey. Voted best UK bank at the Euro Money Awards for excellence". :rotfl:

Went through the options to progress my recent application, pressed 3, and then... (dial tone). :mad:

You couldn't make it up!