New card - Abbey Zero

jackieblack

not_loaded wrote: »

If you mean September this year I wouldn’t hold your breath…

I am just SO tired of dreadful UK customer service people. My wife and I are long-term customers of Abbey (when they were Abbey National) and of course it’s only when something goes wrong that you discover how bad any company’s customer service attitude is.

I’ve been chasing Abbey Zero for two weeks now over my ‘guaranteed approved’ pre-printed CC application and they really are hopeless. Having read the various threads on this forum I now realise it’s not just me suffering. Not that that helps much.

Come on Abbey/Santander, customers ARE business! Wake up to what you are doing with your shabby service!

Well said, I couldn't agree more!

exel1966

NickX

I've just spoken to Abbey (Milton Keynes card centre) who advise that my 0% will expire (to use their terminolgy) '6 months after the account creation date' and all funds must be paid anytime prior to that date to avoid interest. No mention of the 1st of the month was made by the c/s agent (name taken) and upon myself mentioning it I was told I was incorrect !

Now that throws the cats amongst the pigeons doesn't it !!!

NickX

exel1966 wrote: »

NickX

I've just spoken to Abbey (Milton Keynes card centre) who advise that my 0% will expire (to use their terminolgy) '6 months after the account creation date' and all funds must be paid anytime prior to that date to avoid interest. No mention of the 1st of the month was made by the c/s agent (name taken) and upon myself mentioning it I was told I was incorrect !

Now that throws the cats amongst the pigeons doesn't it !!!

Thanks for letting me know this Excel

Looks like I better phone them up again myself now

NickX

HamiltonL & PBA,

Please what is going on here ?

I have spent quite a bit of time on the phone to Abbey this morning.

After a long wait on hold, I spoke to a CSA and requested the precise end date of the 0% promotion. After checking the account, they came back with the response that I had previously saying that it was 6 months back-dated from the 1st of the month of account opening.

I pushed the point, stating my disappointment at losing up to a month's worth of the promotion, and the CSA went to speak to their supervisor, came back and said "very sorry, but it is definitely back-dated to the 1st of the month". I actually then said "well thats not very good is it?" and they agreed, but insisted that there was nothing they could do about it.

After putting the phone down, I decided to try again and perhaps even make a complaint about the promotional period not being a full 6 months. So, I called again and eventually got through to a CSA who checked my account. I now got the answer that excel1966 got. There is no back-dating and it is a straight 6 months from the date of account opening. I then told the CSA about my previous call and being categorically told that the end date was the 1st month. They just said that the first CSA was wrong. I then asked to speak to a supervisor, and the supervisor again said that there was no back-dating and it is a straight 6 months despite my continual insistance about what I had been told previously.

This is not good, we have different CSA's giving different advice, and is proven here by HamiltonL and PBA not agreeing.

Could it be that different call centres within Abbey are being given different instructions ?

Well I have now been told that I have the full 6 months, and I have naturally noted details of the time and date of the call with the member of staff's name. So, I'm going with this. But not impressed.

YorkshireBoy

NickX wrote: »

Well I have now been told that I have the full 6 months, and I have naturally noted details of the time and date of the call with the member of staff's name. So, I'm going with this. But not impressed.

Nick, for the price of a stamp, and assuming there's at least 8 weeks remaining, why not register a formal written complaint?

Ask two specific questions...

1. What is the date that MY 0% intro period ends?

2. Why are Abbey staff FROM THE SAME DEPARTMENT giving out conflicting information?

Obviously you're only interested in the answer to the first one, but the second one will hopefully create some embarrassment for them.

NickX

YorkshireBoy wrote: »

Nick, for the price of a stamp, and assuming there's at least 8 weeks remaining, why not register a formal written complaint?

Thanks YB, I might just do this.

savingsgirl

exel1966 wrote: »

I certainley will be calling them to find out (India and UK) and will probably put the same question in writing so I've got something to fall back on if problems arise when that time comes. It wouldn't surprise me though If I get contradictory answers.
I'll post the results here.

All Abbey credit card customer service is based in the UK

jackieblack

NickX wrote: »

HamiltonL & PBA,

Please what is going on here ?

I have spent quite a bit of time on the phone to Abbey this morning.

After a long wait on hold, ....


After putting the phone down, I decided to try again and perhaps even make a complaint about the promotional period not being a full 6 months. So, I called again and eventually got through to a CSA who checked my account. I now got the answer that excel1966 got. There is no back-dating and it is a straight 6 months from the date of account opening. I then told the CSA about my previous call and being categorically told that the end date was the 1st month. They just said that the first CSA was wrong. I then asked to speak to a supervisor, and the supervisor again said that there was no back-dating and it is a straight 6 months despite my continual insistance about what I had been told previously.

:wall:And you've probably spent more on 'phone calls to customer services than you would save from the extra days interest free period! :doh:

NickX

jackieblack wrote: »

:wall:And you've probably spent more on 'phone calls to customer services than you would save from the extra days interest free period! :doh:

Urm, NO I haven't - the phone calls cost me nothing.

I have now followed YorkshireBoys advice and putting a formal complaint in writing.

HamiltonL

not_loaded wrote:

I’ve been chasing Abbey Zero for two weeks now over my ‘guaranteed approved’ pre-printed CC application and they really are hopeless. Having read the various threads on this forum I now realise it’s not just me suffering. Not that that helps much.

Come on Abbey/Santander, customers ARE business! Wake up to what you are doing with your shabby service!

Was it 2 weeks ago you sent the acceptance back or longer? Best call them up next week to chase up, unless it HAS gone missing in the post?

I do think however that Cloudane will get the card by mid-August. I'm quietly confident.