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Dispute with Bellway Homes & 'Special Offer'

13

Comments

  • ginvzt
    ginvzt Posts: 4,878 Forumite
    1,000 Posts Combo Breaker
    Rabiddog, you mad me smile this miserable morning!!!! At least some fun!!!
    Spring into Spring 2015 - 0.7/12lb
  • poppy10_2
    poppy10_2 Posts: 6,588 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It does say "subject to availability" - they could just say they've run out and they're free and clear.

    http://www.bellway.co.uk/tabid/132/dev/89998986-8d7f-489a-aedc-1263d544fbb6/Default.aspx
    poppy10
  • chickmug
    chickmug Posts: 3,279 Forumite
    RoyTheBoy wrote: »
    We have agreed to buy and the house is being built now. Due to complete in July. I have spoken to the Sales Manager at the head office and she says that the Sales Director has said that NO vouchers will be issued, even if it is advertised on their site. When I asked why, they said 'They are subject to availability'. She said that the sales advisor that we have been in contact with us should have told us about these vouchers. But she says she knew nothing about them!
    She wouldn't explain what - 'subject to availabilty' means. They wouldn't answer me when I asked whether they had them or not.
    I asked them to place this in writing to me, with the reasoning behind the refusal to issue the vouchers on completion, they refused.
    I might get in contact with an independant solicitor for this.

    The trouble is that in this country buying a house is not certain until contracts are exchanged. Until them either side can pull out or change the terms of their offer.
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
  • Rachman_2
    Rachman_2 Posts: 215 Forumite
    Can I ask, where do you think you entered into a contract that entitled you to £5,000 of vouchers. Was it when it was advertised ? When you walked in the door ? When the offer said, "subject to contract" (clue's in the words).

    It's sharp advertising - but is it in the contract you have signed ? Or did you not read it (if you've exchanged) ?

    you're going to lose - the best you can hope for is 'goodwill'.
  • AMILLIONDOLLARS
    AMILLIONDOLLARS Posts: 2,299 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Inform local trading standards and let them know you are doing this. It might concentrate their minds!!


    AMD
    Debt Free!!!
  • chickmug
    chickmug Posts: 3,279 Forumite
    AMILLIONDOLLARS wrote: »
    Inform local trading standards and let them know you are doing this. It might concentrate their minds!!


    AMD

    Not sure if you have ever tried to get Trading Standards involved but, in my experience, they will need convincing before they would take it on.
    A retired senior partner, in own agency, with 40 years experience in property sales & new build. In latter part of career specialising in commercial - mostly business sales.
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    AMILLIONDOLLARS wrote: »
    Inform local trading standards and let them know you are doing this. It might concentrate their minds!!


    AMD

    Why would Trading Standards get involved, Bellway have done nothing wrong!

    The advertisement on their website clearly states that the offer is available on selected plots only (probably the ones that they are having trouble selling). So, for instance, it may be that the OP bought plot 12, but the offer was only available on plot 13. At no point was he told that it was applicable to his plot.
    Gone ... or have I?
  • RoyTheBoy_2
    RoyTheBoy_2 Posts: 13 Forumite
    Just to let everyone know - Medway Trading Standards are involved now, and I must say, they are VERY interested. This 'offer' has now been withdrawn from their website, not sure why! They had no T&C except 'subject to availability'! - This is ongoing.

    Any comments appreciated.

    Take care people - and thanks for your contribution.
  • ncooper1974
    ncooper1974 Posts: 291 Forumite
    Roy - any news on this?

    Did you do as other posters suggested and threaten to walk away?
  • EXPAT_2
    EXPAT_2 Posts: 76 Forumite
    Cashback Cashier
    We have already got a little bit off - they won't move on any more.

    Oh, I bet they will.
This discussion has been closed.
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