Dispute with Bellway Homes & 'Special Offer'

RoyTheBoy_2

I have a dispute with Bellway at the moment - Their website suggests that we would receive £5000 worth of John Lewis vouchers upon completion of the house we buy. It now appears that they say they cannot do this. I want the e-mail addy of the CEO, to see if he is aware this. The offer is still on their website! We laid a deposit down on the expectation of getting the'vouchers'. Anybody know if this is a 'scam' by Bellway?

Anybody know the CEO's e-mail address, or any advice?

Ta!

Doozergirl

Contact your local trading standards office

I'm sure we had something else like this recently with cashback or something?

epsilondraconis

It maybe worth printing out their webpages in addition to saving them onto your PC.

Did you speak to anyone about this before you made the purchase, if so, see if you can find out their name.

Good luck.

RoyTheBoy_2

epsilondraconis, Yes, I've already saved their web page with the 'special offer on it. I'm off to see them tomorrow about this and need some research about the legality side of things. Can they really post an offer on their website, and then say you can't have it?

There must be (internet) law against this?

Roy

Doozergirl

http://www.gov.im/oft/tradingstandards/misleadingads.xml

RoyTheBoy_2

Hey, Doozer, that's very helpful - I'll take that with me and throw that at them!..

Trollfever

From their web site:

*TERMS & CONDITIONS
Any promoted Bellway Homes offer is subject to contract, status, selected plots only, subject to availability and cannot be used in conjunction with any other Bellway Homes offer.

All offers must be used in conjunction with the recommended mortgage broker who will provide independent advice. Details on request.


Prices and details are correct at time of going to press.
Images are typical of Bellway Homes.

consnmattsmom

We are currently purchasing a Bellway home and this isnt something that I am aware of. Maybe its just selected sites

chickmug

RoyTheBoy wrote: »

I have a dispute with Bellway at the moment - Their website suggests that we would receive £5000 worth of John Lewis vouchers upon completion of the house we buy. It now appears that they say they cannot do this. I want the e-mail addy of the CEO, to see if he is aware this. The offer is still on their website! We laid a deposit down on the expectation of getting the'vouchers'. Anybody know if this is a 'scam' by Bellway?

Anybody know the CEO's e-mail address, or any advice?

Ta!

Not sure from your post whether to you have agreed to buy, are thinking of whether to buy, or have exchanged or even completed?

RoyTheBoy_2

We have agreed to buy and the house is being built now. Due to complete in July. I have spoken to the Sales Manager at the head office and she says that the Sales Director has said that NO vouchers will be issued, even if it is advertised on their site. When I asked why, they said 'They are subject to availability'. She said that the sales advisor that we have been in contact with us should have told us about these vouchers. But she says she knew nothing about them!
She wouldn't explain what - 'subject to availabilty' means. They wouldn't answer me when I asked whether they had them or not.
I asked them to place this in writing to me, with the reasoning behind the refusal to issue the vouchers on completion, they refused.
I might get in contact with an independant solicitor for this.

TONKAJOYCE

Could you not ask for £5k off the price of the house, worth a try, especially the way the market is at the moment, would they rather loose a buyer or £5K?