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PPI Reclaiming discussion Part II

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  • di3004
    di3004 Posts: 42,579 Forumite
    marshallka wrote: »
    My boiler is finished now and we have a warm house, first time in years and i have just had a bath and it took only a quarter of the time to run:D . Its so nice to have and just wanted to shout about it. Sorry folks - its a simple thing i know but when you have lived like we have for years you would want to shout too.:j

    I mentioned to the boiler man that it was nice for the water to make bubbles in my washing up instead of me having to woosh the water from side to side (LOL).

    God i am sooo sad?


    Cool........:j , bet you don't know yourself now then hunni ?:D

    Great news that, and I also bet this was the best bath ever ???:D :T
    The one and only "Dizzy Di" :D
  • Bluemoon
    Bluemoon Posts: 22 Forumite
    it was taken out in August 07, I sent my first letter a month ago they said i would hear from them on the 18th September but as i said in the last post this date has now moved to the 16th october.
  • di3004
    di3004 Posts: 42,579 Forumite
    Bluemoon wrote: »
    Just received my first letter from first plus they say i will be contacted before the 16th october after they have looked at the recorded phone calls will keep everyone informed of the out come but think i will be fobbed off.

    Bluemoon

    Hope it comes back with some good news hunni.
    Just post back here and let us know the outcome of this, if this needs to go further then we shall work on that, hopefully it will not come to that.;)
    The one and only "Dizzy Di" :D
  • di3004
    di3004 Posts: 42,579 Forumite
    Bluemoon wrote: »
    it was taken out in August 07, I sent my first letter a month ago they said i would hear from them on the 18th September but as i said in the last post this date has now moved to the 16th october.


    So they need more time to look into this then?
    In general they are allowed to have 8 weeks to respond, so just give them a nudge a week or so before and tell them you look forward to their response on your complaint.;)
    The one and only "Dizzy Di" :D
  • marshallka
    marshallka Posts: 14,585 Forumite
    Bluemoon wrote: »
    it was taken out in August 07, I sent my first letter a month ago they said i would hear from them on the 18th September but as i said in the last post this date has now moved to the 16th october.
    You should allow them up to 8 weeks to deal with this complaint. If its over the 8 weeks then I would write to them and tell them that you are taking your complaint to the FOS. It might get them moving. What date was your first letter of complaint?
  • marshallka
    marshallka Posts: 14,585 Forumite
    di3004 wrote: »
    Hope it comes back with some good news hunni.
    Just post back here and let us know the outcome of this, if this needs to go further then we shall work on that, hopefully it will not come to that.;)
    Di, this is FIRSTPLUS here... ;)

    No, they may pay up straight away as this is 2007....
  • di3004
    di3004 Posts: 42,579 Forumite
    marshallka wrote: »
    Di, this is FIRSTPLUS here... ;)

    No, they may pay up straight away as this is 2007....


    That explains it then - although I had an heck of a time with Nemo too, about 3 times they wrote back to say they will reply the month after and it just went on, then it was the same stalling tactics with the FOS, just like what Laini is going through now.......:mad: .
    I just wish I knew more of these procedures then, it may have shifted them a little.......:confused:
    The one and only "Dizzy Di" :D
  • marshallka
    marshallka Posts: 14,585 Forumite
    di3004 wrote: »
    That explains it then - although I had an heck of a time with Nemo too, about 3 times they wrote back to say they will reply the month after and it just went on, then it was the same stalling tactics with the FOS, just like what Laini is going through now.......:mad: .
    I just wish I knew more of these procedures then, it may have shifted them a little.......:confused:
    Firstplus are owned by Barclays and from what i have read of Barclays on here I think that Barclays are the worst offenders of not getting complaints sorted within the 8 weeks and also not complying with SARS either. Everyone that comes on about Barclays say that its beyond 8 weeks and they have still not replied. It is stalling tactics but surely if they were fined by the FSA or the ICO it could put a stop to it..

    People need to put other complaints in as well about the complaints procedure and treating customers fairly.
  • Bluemoon
    Bluemoon Posts: 22 Forumite
    marshallka wrote: »
    You should allow them up to 8 weeks to deal with this complaint. If its over the 8 weeks then I would write to them and tell them that you are taking your complaint to the FOS. It might get them moving. What date was your first letter of complaint?

    My first letter was dated 22nd August 08.
  • marshallka
    marshallka Posts: 14,585 Forumite
    Bluemoon wrote: »
    My first letter was dated 22nd August 08.
    If they reply on time then its just 8 weeks...
This discussion has been closed.
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