PPI Reclaiming discussion Part II

Absolut_Wench

This was a HSBC loan. I might have posted already on the success thread, it was some weeks ago.

The lady was really nice too. Makes a change - most of the call centre folk I deal with act as if its their own personal money I'm trying to grab :rolleyes:

marshallka

Going to go get some shut eye now and be back tomorrow i dare say and hopefully things will be better in morning. (I wish:rolleyes: )

If Freedom Finance or Firstplus are reading this thread then please do the right thing and PAY UP.

Oops, sorry for shouting but i had to get it out before bed.

angelwillow

kevhan wrote: »

i went into the halifax today and i paid of my loan early, i looked at the computer screen and on my £2300 loan. i had paid £503.57 insurance.. i never knew i had this and i complained,, the halifax are trying to make it difficult for me to get a refund.i asked the advisor to send me a copy of the loan agreement and this is now in the post. first the halifax advisor said.. it says here that you took the loan out over the phone, so you'll have to phone this number 845 600 6007

i got home and i phoned halifax insurance,, i gave them my account number and they said..yes you had insurance,, i said" i always say no to insurance to keep the costs down. i believe i was mis-sold this policy" she said, "when the courior came round your house with the paper work, you would of had chance to read through the paper work.. and you signed for the loan and the insurance...

well i dont know if anyone has ever had a courior round there house, but this is how it went.. open the door,, courior asks for ID.. then open the letter, courior points at the line to sign and then the courior is on his way... thats how it went with me..

the woman at the halifax said i signed the paperwork.. what do i do?
:rolleyes:

I know exactly what you mean as this is what happened with my loan too which HBOS are trying to get out of paying me ppi back.
I'm not gonna let it go at that.............

angelwillow

Sure I read somewhere on this thread that Capital One weren't regulated to sell insurance until fairly recently so the FO couldn't help. My complaint has been with FO waiting to get allocated since March - are they likely to just tell me it's a no go months down the line once it finally gets allocated?

sparky0107

Morning all,
Sent off to Halifax Cetelem, for my original CCA, for retail sale of 3 piece suite from CSL, put in the letter about sales person being pushy, not stating policy was optional & lack of training for selling insurance products, then sent off the template letter asking for PPI back. Received this reply yesterday, can you tell me where to go from here? Any help appreciated.

Cetelem (UK) Limited

Anderston House

389 Argyle Street

Glasgow

Scotland

G2 8LR

Sparky 0107
XXXXXXXXXX
XXXXXXX
XXXXX
XXXXXXXX
XXXXXXX

Account number: XXXXXXXXXXXXXX



Dear Sparky0107

We refer to your letter concerning Payment Protection Insurance (PPI).

There is no evidence whatsoever to support the allegation that you were mis-sold Payment Protection Insurance (PPI).

The Agreement makes it clear that PPI was optional; the criteria for making a claim are set out clearly, as is the cost of the policy. You have failed to provide any evidence substantiating your claim that the retailer failed to explain the key aspects of your policy or provide information at the time to enable you to make an informed decision as to whether or not to accept PPI. For those reasons the allegation that you were mis-sold PPI is refuted.

As you will be aware, the sale of PPI was not regulated until 14 January 2005. In addition, we confirm that, other than holding the requisite consumer credit licence (as required by the Office of Fair Trading), Cetelem (UK) Limited was not and was never a member of the General Insurance Standards Council (GISC) or the Association of British Insurers (ABI). Furthermore, Cetelem (UK) Limited is not a member of the Financial & Leasing Association (FLA). As a result, neither the Financial Ombudsman Service nor the FLA have jurisdiction to deal with this matter.

Furthermore, we confirm that Cetelem (UK) Limited ceased to write any business with effect from January 2005

Yours Sincerely
XXXXXX XXXXX

Thanks again

sarahc5388

sparky0107 wrote: »

Morning all,
Sent off to Halifax Cetelem, for my original CCA, for retail sale of 3 piece suite from CSL, put in the letter about sales person being pushy, not stating policy was optional & lack of training for selling insurance products, then sent off the template letter asking for PPI back. Received this reply yesterday, can you tell me where to go from here? Any help appreciated.

Cetelem (UK) Limited
Anderston House
389 Argyle Street
Glasgow
Scotland
G2 8LR

Sparky 0107
XXXXXXXXXX
XXXXXXX
XXXXX
XXXXXXXX
XXXXXXX

Account number: XXXXXXXXXXXXXX



Dear Sparky0107

We refer to your letter concerning Payment Protection Insurance (PPI).

There is no evidence whatsoever to support the allegation that you were mis-sold Payment Protection Insurance (PPI).

The Agreement makes it clear that PPI was optional; the criteria for making a claim are set out clearly, as is the cost of the policy. You have failed to provide any evidence substantiating your claim that the retailer failed to explain the key aspects of your policy or provide information at the time to enable you to make an informed decision as to whether or not to accept PPI. For those reasons the allegation that you were mis-sold PPI is refuted.

As you will be aware, the sale of PPI was not regulated until 14 January 2005. In addition, we confirm that, other than holding the requisite consumer credit licence (as required by the Office of Fair Trading), Cetelem (UK) Limited was not and was never a member of the General Insurance Standards Council (GISC) or the Association of British Insurers (ABI). Furthermore, Cetelem (UK) Limited is not a member of the Financial & Leasing Association (FLA). As a result, neither the Financial Ombudsman Service nor the FLA have jurisdiction to deal with this matter.

Furthermore, we confirm that Cetelem (UK) Limited ceased to write any business with effect from January 2005

Yours Sincerely
XXXXXX XXXXX

Thanks again

Did you buy the sofa from CSL? and was it in a shop? if so you should have sent it to them - they sold you the PPI - you don't have to prove anything - CSL have to prove that they did everything correctly, do you still have your agreement?

sparky0107

sarahc5388 wrote: »

Did you buy the sofa from CSL? and was it in a shop? if so you should have sent it to them - they sold you the PPI

Thanks sarah,
Yes we bought the sofa from CSL, in the shop at a retail park. I'm glad one of knows where to start lol, def not me (doh!). Do I send the letter to the actual shop or to CSL head office?

mortimerrankine

JillN wrote: »

Hi, I have now contacted a company to try and claim on my behalf as the FOS were unwilling to look at my case as loan was taken out in 2003. The company seem fine and have stated that all costs will be claimed back from GE Money if they win my case.
Whats concerning me is they stated I have to sign a Conditional Fee Agreement (CFA) with a Solicitor. This is worrying me as they say they will take an insurance policy out incase they loose the case, who pays for this. Does anyone know what a Conditional Fee Agreement is, I'm worried that I am going to have to pay out a large amount if the case fails. Can anyone help I'm so naive with things like this.

Jill

Hi Jill, I am at the same point as you. I was told by company it was no win no fee but i have to sign this agreement and i am also worried after reading it i could be liable for a lot of money. Also they want to use either my home or car insurance legal services cover and i think this will hinder my no cliam bonus. It also states on form they charge a 65% fee i have emailed the solictior so i have exactly what is actually happening. They also want to use either my hom, car or union legal services cover something else i am worried about. I thought this was the easy route as well !!!!!!!!!1

sarahc5388

sparky0107 wrote: »

Thanks sarah,
Yes we bought the sofa from CSL, in the shop at a retail park. I'm glad one of knows where to start lol, def not me (doh!). Do I send the letter to the actual shop or to CSL head office?

I would send it to the shop - also include a SAR (subject access request), it costs a tenner but they have to provide you with everything on the account. Are you still paying this by the way?

sarahc5388

mortimerrankine wrote: »

Hi Jill, I am at the same point as you. I was told by company it was no win no fee but i have to sign this agreement and i am also worried after reading it i could be liable for a lot of money. Also they want to use either my home or car insurance legal services cover and i think this will hinder my no cliam bonus. It also states on form they charge a 65% fee i have emailed the solictior so i have exactly what is actually happening. They also want to use either my hom, car or union legal services cover something else i am worried about. I thought this was the easy route as well !!!!!!!!!1

which company are to claiming form? have you written to them yet?