PPI Reclaiming discussion Part II

TheClarks

Hi All,

Well Barclays First Plus replied today and not good :mad:

They say they have reviewed the sales call that took place on the 11th August 2006 where payment protection was discussed. A series of demands and needs questions were asked. It states of copy of the questions and answers were sent with the credit agreement.

The answers we gave highlighted the need to protect the laon payments and hence why it was recommended.

The account manager advised the insurance was optional and the loan was not conditional, they confirmed the breakdown of the payments, loan advance and insurance premium and total payment. they also confirmed cost of insurnace premium would be added to loan.

They find no evidence in telephone conversations that the account manager put any pressure on us to take out the insurance.

We were not told at any point the loan would be declined if we did not take out the policy.

In addition the credit agreement sent to us fully detailed the break down.

Prior to the payout they say they called again and spoke to both me and my wife and confirmed the payment breakdown again. During this call they confirmed payment protection and total loan would come to £62k which they broke down as £50k loan £12k payment protection.

They also say the credit agreement we signed on the 14th August clearly shows the breakdown.

The account manager explained that the cover only lasted 5 years of the loan and that we should read the policy documentation sent to us. It was confirmed again that the policy was optional.

They hope their explanation was helpful and the policy wasnot mis-sold.

---

Now we just have Loans.co.uk to respond now!

di3004

TheClarks wrote: »

Hi All,

Well Barclays First Plus replied today and not good :mad:

They say they have reviewed the sales call that took place on the 11th August 2006 where payment protection was discussed. A series of demands and needs questions were asked. It states of copy of the questions and answers were sent with the credit agreement.

The answers we gave highlighted the need to protect the laon payments and hence why it was recommended.

The account manager advised the insurance was optional and the loan was not conditional, they confirmed the breakdown of the payments, loan advance and insurance premium and total payment. they also confirmed cost of insurnace premium would be added to loan.

They find no evidence in telephone conversations that the account manager put any pressure on us to take out the insurance.

We were not told at any point the loan would be declined if we did not take out the policy.

In addition the credit agreement sent to us fully detailed the break down.

Prior to the payout they say they called again and spoke to both me and my wife and confirmed the payment breakdown again. During this call they confirmed payment protection and total loan would come to £62k which they broke down as £50k loan £12k payment protection.

They also say the credit agreement we signed on the 14th August clearly shows the breakdown.

The account manager explained that the cover only lasted 5 years of the loan and that we should read the policy documentation sent to us. It was confirmed again that the policy was optional.

They hope their explanation was helpful and the policy wasnot mis-sold.

---

Now we just have Loans.co.uk to respond now!

Hi there

Hope your well.

Now just to remind me, this was the first letter wasn't it ?

If so send another, they do tend to fob us off with these standard letters, but if any telephone calls, they should have been recorded anyway.

Did you request for this or request for a SAR (Subject Access request), I cannot remember ?

Now even is this was added to the loan, its very extortinate and the most expensive way and I bet they did not tell you it was optional did they ?

You may have assumed it was part of being accepted, there are loads more reasons for mis selling not just what they have stated on their letter.

Don't give up, I know you probably think you have no chance in h*ll at present, but hun, this was the most expensive way and it was front loaded, this is dimly looked upon anyway, so it will be time to send the 2nd letter then.;)

Meanwhile if you have not requested this already, tell them you would appreciate being sent a copy of the telephone recordings, they cannot say they are unable to supply them, you have every right to have these, if not free which I would try for first, then it may have to be a SAR request in order for to have this.
(If they start hesitating - then what are they worried about) ?

di3004

Pantheon wrote: »

Good night Di
thanks for your company and your support.
I had a neighbour recently with Asperges, poor guy, he went through hell, so my heart goes out to you and yours.

david x

Thank you so much David, you so have a really good heart.;) xx

TheClarks

di3004 wrote: »

Hi there

Hope your well.

Now just to remind me, this was the first letter wasn't it ?

If so send another, they do tend to fob us off with these standard letters, but if any telephone calls, they should have been recorded anyway.

Did you request for this or request for a SAR (Subject Access request), I cannot remember ?

Now even is this was added to the loan, its very extortinate and the most expensive way and I bet they did not tell you it was optional did they ?

You may have assumed it was part of being accepted, there are loads more reasons for mis selling not just what they have stated on their letter.

Don't give up, I know you probably think you have no chance in h*ll at present, but hun, this was the most expensive way and it was front loaded, this is dimly looked upon anyway, so it will be time to send the 2nd letter then.;)

Meanwhile if you have not requested this already, tell them you would appreciate being sent a copy of the telephone recordings, they cannot say they are unable to supply them, you have every right to have these, if not free which I would try for first, then it may have to be a SAR request in order for to have this.
(If they start hesitating - then what are they worried about) ?

Hi yep, i'm good thanks, hope you are too!

Nope this was the first letter, so I suppose it's time to send the second and include a request to include a copy of the recordings.

I have no recollection of it being optional! In fact they mention in the letter it was a female, I seem to remember it was a male operator but hey I may be wrong.

Off to get the second letter now

one more week and we should here from loans.co.uk

Thanks for the help as always.

Michael

di3004

TheClarks wrote: »

Hi All,

Well Barclays First Plus replied today and not good :mad:

They say they have reviewed the sales call that took place on the 11th August 2006 where payment protection was discussed. A series of demands and needs questions were asked. It states of copy of the questions and answers were sent with the credit agreement.

The answers we gave highlighted the need to protect the laon payments and hence why it was recommended.

The account manager advised the insurance was optional and the loan was not conditional, they confirmed the breakdown of the payments, loan advance and insurance premium and total payment. they also confirmed cost of insurnace premium would be added to loan.

They find no evidence in telephone conversations that the account manager put any pressure on us to take out the insurance.

We were not told at any point the loan would be declined if we did not take out the policy.

In addition the credit agreement sent to us fully detailed the break down.

Prior to the payout they say they called again and spoke to both me and my wife and confirmed the payment breakdown again. During this call they confirmed payment protection and total loan would come to £62k which they broke down as £50k loan £12k payment protection.

They also say the credit agreement we signed on the 14th August clearly shows the breakdown.

The account manager explained that the cover only lasted 5 years of the loan and that we should read the policy documentation sent to us. It was confirmed again that the policy was optional.

They hope their explanation was helpful and the policy wasnot mis-sold.

---

Now we just have Loans.co.uk to respond now!

Just to add again, Barclays/FP are not the easiest to deal with going from what I have read of others.

They do need to prove they had discussed everything with you;.

Can you recall on anything they have stated in their letter ?

Write to them and tell them that you are still not satisfied with their response and you would like them to reconsider your complaint for you or you will have no option but to go to the Financial Ombudsman Service for them to investigate.

Can you recall on them asking about anything medical ? in case you were not eligible.

They probably did mention the PPI, but they did not explain that you did NOT have to have it, okay they state it was optional but would they have given you a choice anyway ?
They may be trying to cover their grounds.

So they state they confirmed the breakdown, did they do this in writing to you at the time or just verbally ?
If not in written then this should be proven in the telephone calls.

Anyway it was still a 5 year cover, if your loan was for a longer term then what then after ?
You would still be paying for this cover for longer than 5 years and your loan would not be covered then, now this is dimly looked at I know that, so you do still have a chance here.

Write back and tell them even if they did explain it they did not tell you what would happen after the 5 years, then what then ??

The FOS can still uphold this in your favour, you still have every chance here.

Sorry to go on hun but you do need that copy of those calls.;)

Keep at them and do not let that letter put you off.

di3004

TheClarks wrote: »

Hi yep, i'm good thanks, hope you are too!

Nope this was the first letter, so I suppose it's time to send the second and include a request to include a copy of the recordings.

I have no recollection of it being optional! In fact they mention in the letter it was a female, I seem to remember it was a male operator but hey I may be wrong.

Off to get the second letter now

one more week and we should here from loans.co.uk

Thanks for the help as always.

Michael

Not too bad here thanks hun.;)

Yes get that 2nd letter in, and I would request for them to send you a copy of those telephone calls immediately too, in fact I would ring and write separate about this, phone them and tell them you also have a letter in the post to request for these calls and do the 2nd letter separately.;)

I just think it would look better.

Hope you hear from loans.co.uk very soon and hope you get luck first time with that one.;)

Your doing the right thing, because these companies have ripped us all off big time with these PPI's, if you require further info, please just get back to us anytime.

Also left you a post above too.

Di.
x

di3004

arthurp8 wrote: »

Thanks Marshalka - I haven't settled the loan, I just want the PPI removed from the loan, not fussed about making any money out of this, purely saving money. I'll write to Bespoke again and see what happens - it is actually pretty naughty that they ar in GIB when my agreement was with freedom finance and firstplus! I'll also contact the financial ombudsman and probably process my complaint through them.

The loan was pre 2005 by the way

Hi there
Good luck with this and I am sure Marshallka will be along at some point today to check this out and give you with any info you may require for this;)

marshallka

di3004 wrote: »

Hi there
Good luck with this and I am sure Marshallka will be along at some point today to check this out and give you with any info you may require for this;)

Given all the help I can on this one I think Di. Arthur complained first in either December or January this year so its a little late I think to continue the same complaint. I think its probably the cancellation of the policy and then the unfair rebate through Firstplus now. Maybe singlep or tiggrae can thrown some more comments here. I can't see that the original complaint would still be open if you know what I mean. There is also Simone in the same boat here. I think all these need to get together and write to the OFT about this triangle of companies. Get something done. I did my bit and now if they want to take this further then more letters and complaints need making.

marshallka

TheClarks wrote: »

Hi All,

Well Barclays First Plus replied today and not good :mad:

They say they have reviewed the sales call that took place on the 11th August 2006 where payment protection was discussed. A series of demands and needs questions were asked. It states of copy of the questions and answers were sent with the credit agreement.

The answers we gave highlighted the need to protect the laon payments and hence why it was recommended.

The account manager advised the insurance was optional and the loan was not conditional, they confirmed the breakdown of the payments, loan advance and insurance premium and total payment. they also confirmed cost of insurnace premium would be added to loan.

They find no evidence in telephone conversations that the account manager put any pressure on us to take out the insurance.

We were not told at any point the loan would be declined if we did not take out the policy.

In addition the credit agreement sent to us fully detailed the break down.

Prior to the payout they say they called again and spoke to both me and my wife and confirmed the payment breakdown again. During this call they confirmed payment protection and total loan would come to £62k which they broke down as £50k loan £12k payment protection.

They also say the credit agreement we signed on the 14th August clearly shows the breakdown.

The account manager explained that the cover only lasted 5 years of the loan and that we should read the policy documentation sent to us. It was confirmed again that the policy was optional.

They hope their explanation was helpful and the policy wasnot mis-sold.

---

Now we just have Loans.co.uk to respond now!

Time for a SAR here I think and another letter of course. The SAR may take up to 40 days so do not wait for that to arrive. Just request the CD and proof of these calls and also reiterate your complaint to them. As this was after 2006 maybe they did do things different to mine but there was certainly no breakdown of figures and my policy.

ALso was this front end loaded too? A little difficult to prove unless you request a settlement and you would know then but if you have not settled it can be a bit of a risk here as each time you request one they always put the rate of APR up. They did that to me as they thought we were settling with them and then they trap you as best they can.

marshallka

TheClarks wrote: »

Hi yep, i'm good thanks, hope you are too!

Nope this was the first letter, so I suppose it's time to send the second and include a request to include a copy of the recordings.

I have no recollection of it being optional! In fact they mention in the letter it was a female, I seem to remember it was a male operator but hey I may be wrong.

Off to get the second letter now

one more week and we should here from loans.co.uk

Thanks for the help as always.

Michael

Someone wrote on the PPI succession thread the other day that Loans.co.uk had gone bump. You can find the post there. I have checked the Gazette and nothing in there. Don't know how true this is but worth looking into.