Argos misprice! 28inch TV outfit, £0.49 [CLOSED]

Colin2511

so if the link is broken.......who dare try ringing an order through the order line? you never know it may not have got to their screens yet, I missed it but good luck to everyone else

withabix

Also available on another ARG website. Won't be honoured there either, but the site's a lot quiter and the order goes through checkout OK.

Trouble is, 11073 people have viewed this page and most will have placed an order!

NO CHANCE OF DELIVERY!

trisha

Just tried it, got a generic problem on the buy it page, good luck to all who get one

jenmattsambex

To all who have got the error message.. I have just phoned them and they say they're having a problem with the site but to try again in about an hour when they should have fixed it. fingers crossed!

whitty999

Hope you get them i missed it,Would of been great just what i need.

rizla01

This could prove to be a VERY interesting case!!
It would seem that a precedence has already been set.
Perhaps if everyone(11,000 viewings) were to donate a fiver to represent all of us then we could at least make history. We could perhaps get our TVs.

Kodak is being threatened with legal action after refusing to honour the orders placed on its site for cameras that were offered to UK customers at an incorrect price. An unknown number of cameras were ordered for £100 each, instead of £300, before the error was identified.

The case is reminiscent of a similar error by Argos in 1999. In that case, televisions were offered on argos.co.uk for the sum of £2.99. The price should have been £299. The company refused to honour the orders placed and legal action was threatened – although it did not materialise.

The Kodak case differs from the Argos case in one significant respect. In the Argos case, the operation of the web site left it unclear as to whether or not a contract had been formed between the customer and the company. In the Kodak case, according to reports, the customers received confirmation of their orders and nothing on the web site would indicate that the contract had not been formed at this stage. However, Kodak denies that any contract was formed and has apologised to customers for "any inconvenience and disappointment caused".

When an item is offered for sale on a web site at a certain price, there is general consensus that it has the same effect in UK law as an item in a shop window being offered at a certain price. This is known as an "invitation to treat." At this stage, the item is not being "offered" to the customer. Rather, the customer is expected to make an offer at the check-out, which the shop will usually accept. If a price is incorrect, the shop can legally reject the customer's offer (although, if a shop does this too often, it may run into problems with Trading Standards).

In the Argos case, the £2.99 price tag on the televisions was probably an invitation to treat. Although the web site sales process was automated, the site did not "confirm" the customer's order. In the Kodak case, the order was confirmed. This confirmation is likely to be deemed "acceptance" in the legal sense, i.e. the point when the contract was formed, in the absence of anything to the contrary in the terms and conditions of the site. Accordingly, Kodak's case appears to be weak.

any further thoughts?

Riz

BritBrat

Who are these people who even think about using the phone, WHY?

We should have a a sticky here, DO NOT PHONE UP ABOUT WEBSITE ERRORS!!!

biglugs

any further thoughts?

Yes - there will be very little to gain by trying to get Argos to abide by this. They've had so many !!!! ups like this that their terms are now watertight. No contract has been bound, so you ain't getting it. But it's a good laugh winding them up though

monkey1977_2

c'mon people - like argos are going to even get the stock??!?! 11,000 - of course, they'll just have them all sitting in a warehouse somewhere....

Searcher2

rizla01 wrote:

This could prove to be a VERY interesting case!!
It would seem that a precedence has already been set.
Perhaps if everyone(11,000 viewings) were to donate a fiver to represent all of us then we could at least make history. We could perhaps get our TVs.



any further thoughts?

Riz

That's how I thought the law was.... And my understanding was that by taking the money (as in a normal shop) it is entering into the contract.

I have no problem with just receiving an email saying it was a pricing error and a 'Sorry' but I do not believe that Argos should be taking money from peoples' accounts (if this is the case) until they confirm the sale/enter into the contract.

In this case it is only £5 odd but it could mess up peoples accounts if it was for much more.