PlusNet introduces 30min auto-disconnect on ADSL

Rex_Mundi

This can't be anything to do with saving bandwidth. If your connection is idle, how would you be using up other users bandwidth?

I'm amazed at this move. I hope they get punished by a mass exodus of customers. This would also put any other ISP off from doing this.

I'm so glad I'm with a top quality ISP (Zen).

paul_h

Rex_Mundi wrote:

I'm amazed at this move. I hope they get punished by a mass exodus of customers. This would also put any other ISP off from doing this.

I totally agree - we don't need PlusNet giving other ISPs ideas...

The general concensus is that PN may be running out of connections to the BT centrals, as said above by blinky.

blinky

Typical, my inward migration to them goes through tomorrow...

Can't see me staying very long

mparter

Even more reason to move to Telewest if you can

lellie

that's disgusting - the whole point of ADSL is constant connection.

bbb_uk

Remember that for those that are unfortunate to be with them then seek advice from CAB / Trading Standards otherwise you'll get charged a disconnection fee and/or modem fee. As mentioned in previous posts, I think (well hope) this is illegal as it is PN who have changed their t&c and as these t&c are not in favour of their customers then I'm sure it comes under the unfair t&c act, etc or some other law and hopefully you wont have to pay a disconnection charge and/or modem charge for something that is not your fault.

researcher

I signed up with them a couple of months ago, and the first I heard of it was here. I've had no communiction from PN at all, so no change of T&C's. (So far)

As my local exchange (newly enabled in a rural area) and handles very little broadband traffic, I'm wondering if this is going to be aimed at city residents or busy exchanges.

I must say that the last 2 months have been 100% trouble free - and I was feeling pretty contented!

paul_h

researcher wrote:

I signed up with them a couple of months ago, and the first I heard of it was here. I've had no communiction from PN at all, so no change of T&C's. (So far)

As my local exchange (newly enabled in a rural area) and handles very little broadband traffic, I'm wondering if this is going to be aimed at city residents or busy exchanges.

Mails are being sent out to all PlusNet users over the next few days.

The changes will apply to the T&C of all broadband plus users.

GeoThermal

Unless you run a server off the connection or similar I don't see the problem. I always disconnect my broadband modem when I've finished online. I take it this isn't what most people do! To me the point of BB is that it is much faster than dilaup, not that it can be always on although I can see how plenty of users would make use of the latter for things like servers, VOIP etc.

On the other hand could the cut-off be an indication of capacity problems at Plusnet?

amateur_saver

I am with plus.net, and I have to say that I have had NO problems with them at all... I am the same as researcher...

A_S xx

:A