Redten problems

Browntoa

Archna, this user

http://forums.moneysavingexpert.com/member.html?u=344753

had a copy of the older terms

hamish72_2

mac0 wrote: »

but you must also not forget they are fast4 and they did the same sort of thing to all their customers not so long ago regarding the capped service!!!

unlike Redten users fast4 users HAD NOT paid in advance for 3 years unlimited broadband and they were freely given their MAC,s when requested in fact complaints to fast4 were met with an invite to leave

firstclassidiot

benjimoron wrote: »

Only thing I'd like to add is that NJP are getting a bit of a kicking here but it's not really anything to do with them. Our contracts are with Redten and Clode. NJP probably don't have the right to offer us a MAC code even if they wanted so I don't think any blame should be put on them.

Whilst I wouldn't use them as an ISP because the service/price isn't what I'm looking for, I have to say their customer service IMO has been the best I have experienced for years.

OFCOM are after them too for slamming us into their service and then refusing us a mac code to get out. Actually it is NJP who have to give the mac code but are refusing until redten say it is all right.
Under OFCOM rules they should have given us notice BEFORE they tried to transfer us.

F.

colderuk

benjimoron wrote: »

Only thing I'd like to add is that NJP are getting a bit of a kicking here but it's not really anything to do with them. Our contracts are with Redten and Clode. NJP probably don't have the right to offer us a MAC code even if they wanted so I don't think any blame should be put on them.

Whilst I wouldn't use them as an ISP because the service/price isn't what I'm looking for, I have to say their customer service IMO has been the best I have experienced for years.

When the letters were sent they were from NJP if you needed to contact anyone it was their number or through their members centre as soon as they started getting to many calls all of a sudden they changed their tune and became unhelpful.

cageyr

MSE_Archna wrote: »

Hi all,
At the request of Martin, I am looking into the Redten situation.
If you could summarise what the latest situation is it would be very helpful.

Previous replies summarise it well. I would just add that a number of us paid by credit card up front for the full 3 years and are not involved with Clode.

benjimoron_2

essex_zx7r wrote: »

can we get this and the original thread merged,
People are going to get very confused on where we should be putting info

Agreed, no need for a new thread. Have posted this in the other thread too, ie if we were all in the same thread then you'd already know that and I wouldn't have had to write this post!!!

RITETIDY

MSE ARCHNA

I'm in a wee bit different situation as i applied to Redten on the 3rd january and paid £50 deposit which was returnable immediately on refusal which is what i received but have never been able to get my £50 back and have spent a small fortune being continally deceived and ignored by these prats on the fone! Do you or anyone here have any advice they can offer me please?

Cheers!

firstclassidiot

RITETIDY wrote: »

MSE ARCHNA

I'm in a wee bit different situation as i applied to Redten on the 3rd january and paid £50 deposit which was returnable immediately on refusal which is what i received but have never been able to get my £50 back and have spent a small fortune being continally deceived and ignored by these prats on the fone! Do you or anyone here have any advice they can offer me please?

Cheers!

1. yes --if you paid by credit card, phone your credit card company, send them the refusal via email or fax whichever they wish and ask them to recover the payment from redtens bank.

2. if no --go to your nearest citizens advice bureau and they will help you get a refund.

F.

Redten_2

Oh Dear!!I paid for three years Broadband by cheque upfront. I saw the offer in a Computer Buyer or PCPro email newsletter.
I too had no problems with the service until it stopped completely on 10th March.
I got a MAC code from the BT wholesale holding page and used it to order BT Broadband. They did not tell me until the day it was due to be installed and delivered that the MAC code was useless.
All I want now is for Redten/NJP/Clode or anyone to aknowledge that I am owed 2 years service and either give it to me or refund 24 months at £19.99, so I can spend it elsewhere.
I have written emails and sent a fax to Clode and tried to contact Redten by phone and email. No replies except the one from Clode saying something was being sorted. Since then nothing.

Redten_2

On the NJP portal I am listed as this on the ASDL order progress page. I am an "ex-asset"!!!!!

Order Status Order Rejected
Estimated Conversion Date Additional Notes The Asset has already been ceased