How to end an e2Save contract...?

Mobile_Mole

To clear up the confusion...

Dealer: e2save
Service provider (if connected before 18 September 2007): O2 CPW
Service provider (if connected after 18 September 2007): O2
Network operator: O2

To cancel a contract you need to contact your service provider, not the dealer that you connected via. The dealer has no interest in cancelling, nor any authority to cancel, your airtime contract.

mobilejunkie

All O2 contracts since last September are with O2 direct. Prior to that they are cpw O2. Simple. There is a well-worn thread on cpw O2 retentions/notice to cancel.

~daisy~_2

i had a virgin contract with e2save - i took out a virgin contract direct from virgin at the end of my e2save contract and virgin just overode the e2save contract with no hassles and no extra payments

pingtiao

walkertony wrote: »

Hi based on personal experience to cancel a CPW (e2save) o2 contract you need to speak with a CPW retention agent about a month before your contract is due to expire. They will probably call you earlier than this offering various retention deals which if I'd personally recommend you decline if you're on a cashback deal with your existing e2 CPW (e2save) contract. Any change of contract at this early stage is likely to invalidate your month 12 cashback claim. Personally I'd only call retentions after the final month 12 bill has been prepared and received. At this time they will offer various retention deals to retain your custom. If you don't like any of them ask for a disconnecton reference (9 digit number). Write a letter to the CPW Disconnection Team at Southampton, SO30 2NR indicating you wish to serve 30 day notice with immediate effect quoting the disconnection ref. and indicating that you require a PAC. I'd sent this letter recorded delivery. Upon receipt they will text you the PAC. In my case this was on the day of receipt of the cancellation letter. You can now sign up for a deal with any other network provider including o2 provided it's not an o2 contract with e2save or CPW - they do their own o2 billing and the PAC will not work. Go direct to the o2 website or another o2 reseller that is purely acting as an introducing agent only. I've done this taking my o2 CPW number to an o2 monthly SIM contract taken out with o2 direct. The new provider will arrange for your number to be ported to them. Once CPW are notified of the porting date they will prepare your final bill up to the port date. Hope this helps a little.

That is extremely usefull- thankyou very much.

My only problem is that this looks like it will mean a further month with e2s? 30 days notice after I receive the final 12th bill..?
Ideally I'd like to change as soon as possible, as my contract is costing me around £40 a month, when it used to be £20.

Quentin

The 12th bill will come at the start of month 12 (as they bill in advance).

No need to pay for 13 months if your contract is only for a minimum of 12.

agsnu

Quentin wrote: »

The 12th bill will come at the start of month 12 (as they bill in advance).

No need to pay for 13 months if your contract is only for a minimum of 12.

But e2save may require your 13th bill per their terms and conditions.

Quentin

It's up to you.

Moneysavers shouldn't really pay for 13 months if the contract is only for 12!

You'll still get 13 invoices if you cancel at the end of the 12 months.

twenty4seven

I called E2Save today to cancel my contract, my typical 12 months contract have ended a couple of monoths ago and I tried cancelling it but was "conned" into taking the sim only monthly contract. I was determined to cancel my contract this time, and was told that I need to pay a cancellation fee of 20 pounds! And I was not told about it when they put me up on the monthly contract.

Just a bunch of cheaters.

agsnu

twenty4seven wrote: »

I called E2Save today to cancel my contract

Why? Your mobile phone contract is not with e2save, it is with your network provider (O2, CPW O2, etc).

Quentin

You cannot cancel a contract taken with e2save via cpw02 direct with the network provider without first speaking to e2save to get a code, and the address to send it to. Just another e2save nightmare we have to deal with.

Lots about it in this thread

http://forums.moneysavingexpert.com/showthread.html?t=412853