How to end an e2Save contract...?

pingtiao

I have a question:
I have so far been OK with my cashback returns- I have had to call them to chase them up each time, but they have arrived.
I am now waiting on my third of four, but what concerns me is not that but how to end the contract.

I am with e2save, on a 12 month O2 deal that will run out in a couple of months (20th June). I want to keep my number, but they rang me recently as I am coming to the end of the contract- and they said
1/ I can't keep my number if I stay on O2 (other posts on here suggest this is false)
2/ to cancel the contract and incur no more charges from them I just tell O2, NOT them. They said that it will all automatically stop with them. This I don't trust!

My question is when I should issue notice, how, and who to!

Cheers all,
Mark

Quentin

You need to give a month's notice when you want to cancel.

Usually with o2 it has to be written.

You issue the notice to whoever is your network provider. Either o2 or o2 via cpw.

nitinpatil

Hi

Can you give me contact number of E2save cashback, I need to chase them for my cashback

thanks

PAts

mobilejunkie

Don't bother calling. Instead bother reading all the threads and follow the repeated path advised.

tony_w_2

Hi based on personal experience to cancel a CPW (e2save) o2 contract you need to speak with a CPW retention agent about a month before your contract is due to expire. They will probably call you earlier than this offering various retention deals which if I'd personally recommend you decline if you're on a cashback deal with your existing e2 CPW (e2save) contract. Any change of contract at this early stage is likely to invalidate your month 12 cashback claim. Personally I'd only call retentions after the final month 12 bill has been prepared and received. At this time they will offer various retention deals to retain your custom. If you don't like any of them ask for a disconnecton reference (9 digit number). Write a letter to the CPW Disconnection Team at Southampton, SO30 2NR indicating you wish to serve 30 day notice with immediate effect quoting the disconnection ref. and indicating that you require a PAC. I'd sent this letter recorded delivery. Upon receipt they will text you the PAC. In my case this was on the day of receipt of the cancellation letter. You can now sign up for a deal with any other network provider including o2 provided it's not an o2 contract with e2save or CPW - they do their own o2 billing and the PAC will not work. Go direct to the o2 website or another o2 reseller that is purely acting as an introducing agent only. I've done this taking my o2 CPW number to an o2 monthly SIM contract taken out with o2 direct. The new provider will arrange for your number to be ported to them. Once CPW are notified of the porting date they will prepare your final bill up to the port date. Hope this helps a little.

Rammah

I'm coming to an end of a T-mobile contract and wanted to get a cashback deal with e2save, but i am worried cuz my previous 2 cashbacks with phones2udirect and phoneboxdirect weren't honored! I sent everything on time and have proof, but both companies screwed me over!
Is everyone happy with e2save and can recommend them? [I'm organized and will send things on time... so it's all about THEM... are they good?]

mobilejunkie

Why don't you try reading the many threads on them??? If you'd learned ANY lessons from your previous disasters you'd know you could have avoided them last time by doing your own research.

oggsy

Just before 11 months through a 12 month contract on O2 , I called e2save to cancel as I had bought elsewhere. In my previous 6 or 7 contracts I had always written so asked for the correct dept to write and cancel. "No need for that" they said, "consider it accepted as of now and contract is cancelled". "Are you sure?" I said - "Yes no need to write".

Guess what? it wasn't cancelled and they played dumb when I called about it. Lesson learned - log the call, record it if necessary, take name of e2save employee, accept that they will try to squeeze another months rental if they can. Remember,try stopping DD is financially bad so its important to get it right with these t8ss+rs.

If you've seen Fawlty Towers you'll know what Manuel said " I Know Nothing!! "

Toodle pip !!

:cool:

agsnu

Why did you cancel through e2save? Cancel through O2 direct, your airtime contract and billing relationship is with them.

oggsy

Although its supposed to be an O2 contract, all dealings are through e2save(cpw) ,my bill comes from cpw, directory enquiries on O2's 202 number are rejected and are told to refer to cpw, even online billing is available through........... you guessed it, cpw ! I have spoken to O2 directly and they dont want to know and refer me back to cpw so I assumed deal with the idiots at e2save. Ta ta :j

agsnu

Weird. My e2save deal is billed through O2 direct. Even so, you'd probably want to deal with CPW generally rather than e2save specifically.