Pipex - contact details to claim refund

meggsy

Well this is the situation with me, email received from Pipex this afternoon ...

"We can confirm that your online request to cancel your Pipex Broadband service has now been initiated. A 'cease order' will be issued to BT for the removal of our broadband service from your telephone line.

Your Pipex Broadband service will be available to you until the 02/05/2008 ......".

I haven't cancelled, I'm trying to pay them my annual subscription, cheque sent to Broadwick Street this week :mad:

Haypresto

MSE_Archna wrote: »

Hi guys,

I've been contacted by Tiscali and asked to remove the email addresses. As it's not really fair to have personal email addresses on the site, I've removed them so if you're having problems please could you email customerrelations@pipex,net

However if you're still having problems, please PM me and I'll see if I can do anything.

Thanks

MSE Archna

It isn't fair for Pipex to treat their loyal customers in this way, so they really have a nerve contacting you and requesting this in my opinion. Shout the email addresses from the hilltops I say and let everyone know how they operate their business in such an unprofessional manner.

I sent a detailed email to their customer services department after receiving no reponse to my complaints or emails, depsite having a case reference. I run a Media Publicity Business and have advised Pipex that if I do not receive a satisfactory response swiftly, I will be using my personal experience and those of other dissatisfied customers (there are plenty!) in a case study in the UK National Press to warn other potential Customers of what they might expect if they sign up with Pipex - lack of communication, poor service, overbilling etc

Regards


P.S For the record, the customerrelations email you quoted above bounces back!

thomasfriar

please could u let me know their email addresses also as I have been having trouble with them for the past 3 months since signing new contract. thanks

oscar_merkx

Haypresto wrote: »

It isn't fair for Pipex to treat their loyal customers in this way, so they really have a nerve contacting you and requesting this in my opinion. Shout the email addresses from the hilltops I say and let everyone know how they operate their business in such an unprofessional manner.

I sent a detailed email to their customer services department after receiving no reponse to my complaints or emails, depsite having a case reference. I run a Media Publicity Business and have advised Pipex that if I do not receive a satisfactory response swiftly, I will be using my personal experience and those of other dissatisfied customers (there are plenty!) in a case study in the UK National Press to warn other potential Customers of what they might expect if they sign up with Pipex - lack of communication, poor service, overbilling etc

Regards


P.S For the record, the customerrelations email you quoted above bounces back!

Did you get a response ?

ukbill69

Ive been charged £106 and been onto them for months, ive contacted trading standards. If that doesnt work, im going to court.

Haypresto

oscar_merkx wrote: »

Did you get a response ?

Apologies for not posting a reply sooner. I emailed Mary Turner at Pipex (google it) and received a swift reponse/apology from her office. Pipex also agreed to to slash my monthly charge in half to £7.99 unlimited broadband a month and agreed to add credits back to my account. It's a shame that it took all this to provoke action.

Kind regards