ebuyer have taken my money but now tell me it is out of stock

RedXIII_2

I placed an order earlier in the week for some computer parts, one of which was a graphics card. I chose it because there were plenty in stock, ordered it, and they took my money out, but when they have come to pick it, they tell me it's out of stock.

The thing that infuriates me is that they are selling stock that is already sold, i.e. they have taken my money and now sold the card to someone else. How is this fair, or even lawful?

They are blaming a system error. :rolleyes:

Tia.

dmg24

As they have already told you, the system did not update the stock levels accurately. I assume they are refunding you now?

RedXIII_2

dmg24 wrote: »

As they have already told you, the system did not update the stock levels accurately. I assume they are refunding you now?

I'm not interested in their excuses. That's the kind of scripted rubbish I would have told my call centre team to give to customer :rolleyes:

Of course they will offer me a refund, they are not thieves.

They are shady, charalatan bar stewards who couldn't organise a drinking contest in a brewery, but I wouldn't call them thieves.

Amalea

RedXIII wrote: »

I'm not interested in their excuses. That's the kind of scripted rubbish I would have told my call centre team to give to customer :rolleyes:

Of course they will offer me a refund, they are not thieves.

They are shady, charalatan bar stewards who couldn't organise a drinking contest in a brewery, but I wouldn't call them thieves.

While not particularly for or against ebuyer personally, I sincerely hope you are basing this on more than one instance of error. Mistakes do happen after all...

ovetta2001

I'm missing the problem - you seem to be complaining just for the sake of it.

RedXIII_2

ovetta2001 wrote: »

I'm missing the problem - you seem to be complaining just for the sake of it.

they are selling stock that is already sold,

Pretty clear what the problem is :rotfl:

nellytheelephant

RedXIII wrote: »

The thing that infuriates me is that they are selling stock that is already sold, i.e. they have taken my money and now sold the card to someone else. How is this fair, or even lawful?

I'm sure they're telling the people who 'bought' after you that the item isn't in stock as well...

dmg24

RedXIII wrote: »

I'm not interested in their excuses. That's the kind of scripted rubbish I would have told my call centre team to give to customer :rolleyes:

Of course they will offer me a refund, they are not thieves.

They are shady, charalatan bar stewards who couldn't organise a drinking contest in a brewery, but I wouldn't call them thieves.

So it is ok for you to lie but not them?

This appears to me to be either the biggest over reaction, or an even bigger case of double standards!

Brooker_Dave

RedXIII wrote: »

I placed an order earlier in the week for some computer parts, one of which was a graphics card. I chose it because there were plenty in stock, ordered it, and they took my money out, but when they have come to pick it, they tell me it's out of stock.

The thing that infuriates me is that they are selling stock that is already sold, i.e. they have taken my money and now sold the card to someone else. How is this fair, or even lawful?

Demand compensation!!

sweep9

Just make sure they refund your postage (if paid) as when this has happened to me before, they've refunded the item but not the postage.

Squiffy

Brooker_Dave wrote: »

Demand compensation!!

Good man, a bit of sense at last.

ebuyer are in breach of contract, so the OP can sue for the losses caused by that breach.

Of course this only means that they'd have to compensate for the extra costs of buying elsewhere, which unless their price was amazingly low would probably not be worth it.

Plus of course they'd never voluntarily do that, so the OP would have to factor in the costs & hassle of pursuing them in the small claims court.

All that said, the OP is right to highlight ebuyers failure. I'm not sure why others on this thread are criticising the OP, when it is ebuyer who are completely at fault and should have their failings made public.

This is the consumer vent board after all.