Asda Codes Thread

perdita00

TD - I dont think I'll be using the Ellsemere Port store again - unless I go in person to do my own shop - unlikely though. Its Morrisons or Tescos all the way now.

Last night at about quater to ten I decided to ring up customer services and ask for a manager as i was told they didnt have a complaints dep as such.

The woman I spoke to was lovely - actually all the people in cutomer services have been helpful and thoughtful - just the people at EP who have been rude and incompetent - she listened to what i had to say - was shocked at what had happened re the customer service i had been given - and said she will escalate the complaint to find out what is going on in that store - i also told her that it was not just my order that was cancelled. I told her that i didnt know the name of the man who was rude about me but she said that they were probably not many people working on a sunday and they would be able to find out who was manning the phones.

She also said she would speak to the acccount departement as she was not sure why the money had been taken out of my bank account and said she would put and extra £20 in there as a gesture of good will. I am happy about that as I did spend about 8£ in taxi rides yesterday getting to morrisons and back and the buses dont go there on a sunday.

I think I will still be writing a letter of complaint to the store in question though. In the past they have managed to deliver my orders - but they have always been incomplete with unsutable substitutes or not at all.

Lainie75

i must have the nicest asda store as i have never had a problem they've never been late , have only given me better items when what i ordered wasnt in stock and have always been friendly and helpful

Trolleydash

perdita00 wrote: »

TD - I dont think I'll be using the Ellsemere Port store again - unless I go in person to do my own shop - unlikely though. Its Morrisons or Tescos all the way now.

Last night at about quater to ten I decided to ring up customer services and ask for a manager as i was told they didnt have a complaints dep as such.

The woman I spoke to was lovely - actually all the people in cutomer services have been helpful and thoughtful - just the people at EP who have been rude and incompetent - she listened to what i had to say - was shocked at what had happened re the customer service i had been given - and said she will escalate the complaint to find out what is going on in that store - i also told her that it was not just my order that was cancelled. I told her that i didnt know the name of the man who was rude about me but she said that they were probably not many people working on a sunday and they would be able to find out who was manning the phones.

She also said she would speak to the acccount departement as she was not sure why the money had been taken out of my bank account and said she would put and extra £20 in there as a gesture of good will. I am happy about that as I did spend about 8£ in taxi rides yesterday getting to morrisons and back and the buses dont go there on a sunday.

I think I will still be writing a letter of complaint to the store in question though. In the past they have managed to deliver my orders - but they have always been incomplete with unsutable substitutes or not at all.

Nice to hear that someone at ASDA are doing their job properly and that you have got some recompense for your trouble.

This has also helped me... I am feeling desperately homesick for Chester, and it is nice to hear that nothing much has changed since I left.... TD.

perdita00

Trolleydash wrote: »

Nice to hear that someone at ASDA are doing their job properly and that you have got some recompense for your trouble.

This has also helped me... I am feeling desperately homesick for Chester, and it is nice to hear that nothing much has changed since I left.... TD.

lol i came from manchester to chester - we've swapped. i went to the races on saturday but it rained all day - i dont get to go out much as i have a little boy at home but it was a good day.

hopefully asda will now come up with the goods in my bank account

:beer:

jo_b_2

Asda free delivery code from flyer inside local free paper:

Need to spend £50+. Valid until 31st July.

Code is M4-G4-WK-26

taney

i just wanted to ask that if we buy ASDA mobile SIM Pack for £4.97 and then we can get FREE DELIVERY and later on if we return the sim card..we get free delievry for rest of items...has anyone tried it ?does it work this way?

Baby1_2

Does anyone know if you can keep using codes every week or does Asda get wise ?

supermezzo

Quick update re: beer.

Turns out they've still got it wrong, albeit in my favour, as they've refunded my card with £20, not £16.
I guess the £4 contributes towards the phone calls when they get it wrong.
I won't be using them again.

Trolleydash

Baby1 wrote: »

Does anyone know if you can keep using codes every week or does Asda get wise ?

Unfortunately ASDA got wise. Their online e-voucher page will helpfully reject a code when you have used it previously or tell you when a voucher code has expired.

Fortunately, this thread is a excellent source of fresh new codes which can mean that you almost never shop without one... (ASDA don't seem to notice this).

Try this code I found on an flyer for £10 off a £50 minimum spend - I don't know whether this has been posted previously here. Hurry this voucher expires 14th July...

M4-JD-F7-BB


Best wishes, TD.

Trolleydash

I don't know whether this is the place for it but I just thought I would “share” today’s ASDA shopping experience with you guys. Today I had a delivery booked, we waited with anticipation for our lovely, fresh, carefully selected items to be delivered to our door by a helpful, courteous, and obviously rosy cheeked driver (as appears in the ads).

We live in the city centre, in a respectable and modern concierge serviced apartment, so nice in fact that we even have genuine marble in the foyer… The entry phone buzzed and the delivery driver said that they weren’t going to deliver the shopping to our door and we would have to come down for it… Apparently the delivery driver had a personal policy of not going into multiple occupancy buildings such as ours, since they were robbed (though fortunately not in our building). Whilst I have every sympathy with any victim of crime, working previously in law enforcement environment myself, isn’t this a bit like employing an aircraft pilot that suffers from vertigo?

I went down explained that as a person with noticeable and impeding mobility issues. I might just struggle a little getting about twenty bags of shopping, being by now unceremoniously stacked onto the busy pavement, into my apartment. At least they have the advantage of delivery trolleys to move the stuff. The driver said that under no circumstances would they have taken the delivery if they had realised that it was to flats (despite the fact that the “Apartment” line of the address would seem to me to be a bit of a give away). I offered to personally escort the driver through the building and explained that I would never ask anyone to do anything that I thought in anyway unsafe. The true matter of fact being that I was at higher risk of being a victim of crime stood there “arguing the toss” on the street, than in the building. All offers were declined and my options were forcefully explained, either I took delivery there and then or it or it would be taken back to the store.

I then spoke on the ‘phone to the instore supervisor, who said that she would rearrange delivery for later in the day, by a driver with less phobias (probably wearing a flak jacket and armed with an AK47). I explained in more graphic terms that really that was neither acceptable or reasonable level of service and that I had been hanging around waiting for ASDA deliveries long enough for one day.

I thought that “home delivery” meant what it says. According to customer service representatives at ASDA, it can also mean having your shopping left on the street outside, “at the driver’s discretion”. I have been offered a “goodwill gesture”. I explained that I didn’t want a “goodwill gesture” I just want my shopping delivered and my endless problems with home delivery resolved.

My husband thinks that their actions may contravene the Disability Discrimination Act – under the section relating to the provision of goods and services – but he always thinks like a lawyer. He also thinks it would look great on the front cover of the Manchester Evening News…

Personally, I’m not a card carrying, placard waving member of the disability lobby, and don’t expect or ask for special favours, but I was paying for home delivery and I wouldn’t be happy to hear of anyone having there shopping dumped in the middle of a pavement or treated in a discourteous manner.

What should I do:

a) Mail this posting to customer services at Headquarters
b) Me, feeling less that virtuous, mailing this posting to the Manchester Evening News and get my hair done in anticipation of a media spotlight
c) Write a strongly worded letter to Head Office citing their possible infringement of the DDA
d) Give up and return to dragging myself around the supermarket. [Picture the scene, sorry looking husband, two and a half year old screaming brat (in trolley), myself in a self-propelled wheelchair with an unwilling four month old baby strapped to my body, fighting our way amongst the Saturday morning kamikaze trolleys, which appear from my perspective at eye-level].
e) Buy the uncomplaining concierge a beer for dragging all my shopping up to the flat for me
f) Other (please specify)

Please help me decide.

I won't continue to whinge about ASDA home delivery. I won't mention the "substitute items" - "Wagon Wheels" aren't a bit like luxury oat and honey biscuits, are they?