NatWest text message? scam?

Biggles

setmefree wrote: »

The original first post states as follows
Quote:
Originally Posted by crystalmooniris
i received a text from natwest saying "please call 08453039014

Different number to yours

No, the OP referred to missing three calls from 9015.

But, in any event, the OP has it from the horse's mouth (no offence, Natweststaffmember!) that the number's genuine, as well as from several Googlers, and you really ought to ring in case you are incurring costs by delaying.

setmefree

crystalmooniris wrote: »

i received a text from natwest saying "please call 08453039014 as soon as pssible quoting reference ******* . Alternatively please visit www.natwest.com/paybycard. it looked dodgy to me so i phoned my branch and the woman i spoke to knew nothing about it and there were no notices on my account that any action was required.

That is was the OP was referring to, the OP also stated that he/she had 3 calls from another number,which is the number you are referring to, but as i will state again, unless Natwest Collections states their business from word go, rather than a text with no meaning, then they are in breach of the OFT quidelines.

setmefree

08453039015 phone number comments:

Paul - 24 Dec 2007
It's the NatWest's collection department. I have a mortgage through them.
Caller: NatWest Collections

Anonymous - 28 Jan 2008
I got a call from Hillside Services (a Debt Coolection Agency) saying to ring this number as they want my address
Caller ID: Withheld
Caller: Hillside Services

Deano - 18 Feb 2008
I have received 2 texts from natwest saying to "call this number as soon as possible" I ignored both texts and have just received a phone call asking for someone else.

Anon - 18 Feb 2008
Received a call from a very rude man from this company. I had just got home from a day of chemotherapy treatment and when i told the man i wasn't up for discussing my finances, he became very rude and stand-offish. I asked him to reschedule the call and he said 'fine', then i think he was supposed to hang up. He obviously left his phone connected and i could hear him telling his mate next to him what an ar***ole he'd just been speaking to
Caller ID: 08453039015
Caller: Natwest

Bert - 13 Mar 2008
Got a message on an answering machine to call 0845 303 9015 and it was some kind of collection agency which I don't want anything to do with.
Caller ID: 08453039015
Caller: ?????

So as it is a collection agency they ARE in breach of OFT guidelines, and as such people should only respond to them if contacted in writing.

Jonnno_2

I can also confirm that number is correct for the collections centre of natwest, I used to work there so you can be rest assured its not a scam.

setmefree

NatWest-Staff wrote: »

I can also confirm that number is correct for the collections centre of natwest, I used to work there so you can be rest assured its not a scam.

So do you admit that using text methods is in breach of the OFT guidelines, which i have placed above

Jonnno_2

setmefree wrote: »

So do you admit that using text methods is in breach of the OFT guidelines, which i have placed above

i dont think they should send messages no. But our managers said the bank is allowed to use that method to contact customers.

setmefree

NatWest-Staff wrote: »

i dont think they should send messages no. But our managers said the bank is allowed to use that method to contact customers.

Enough said, nothing personal against you NatWest-Staff
:rotfl::rotfl::rotfl::rotfl::rotfl:

natweststaffmember

I cannot advise anymore because setmefree you are stirring things when I am 100% certain that 1. it is genuine, 2. that the text originates from NatWest.
END OF.

setmefree

natweststaffmember wrote: »

I cannot advise anymore because setmefree you are stirring things when I am 100% certain that 1. it is genuine, 2. that the text originates from NatWest.
END OF.

I'm not stirring anything apart from pointing out the obvious fact that NatWest collections aint following the OFT guidelines

setmefree

But on another note natweststaffmember, i see you are a member of leaglebeagles, this is a site that i have respect for, so on this term i take no offence to your remark of i'm stirring things