Absolutely FUMING with Abbey

merlinthehappypig

gatita wrote: »

I really do want to write a letter of complaint to Abbey National, (not just customer services) but to the chief executive, or some such person:rolleyes: The thing is I am unsure of where or who to send it to. I would be very grateful for any help on this.

I am still so angry at the way I was treated, and the last question asked was nothing short of disgusting.:mad:

I'm not taking sides here - I can see both points of view, however if you wish to contact the CEO the information can be found here.

http://www.connectotel.com/marcus/ceoemail.html

I've had problems with Orange, Talktalk, HBOS and BT in the last 12 months and each time I e-mailed the CEO the problem was sorted out within 24 hours, sometimes after weeks getting no-where with 'customer services'.

Now I've found this website I try once with the normal procedure then skip to a formal complaint to the CEO.

dunstonh

tigtag02 wrote: »

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

yes, the cashier is gonna go daaaawn for not asking a 70 year old lady what she's spending her £2,500 on :rolleyes: :rolleyes:

Up to 15 years imprisonment for the cashier if they are found guilty. Whilst it is unlikely to be that long they can expect the sack as minimum and a fine or a shorter jail term if they are found not to have reported a potential money laundering suspicion that was clearly reportable.

Mark7799

shellsuit wrote: »

What's the crack with having to order your money anyway????

This goes back to the OP's first post. The ex-building societies/wannabee banks, especially smaller branches (OP said she lived in a small town in Devon) do not keep large amounts of cash and ask that people give advance notification if they want to take out a sizeable sum.

poppy_f1

i went to lift 4k from my rbs account and took the ID they wanted, they asked me where the money had came from, and i honestly replied the loan that rbas gave me the day before (the loan money was payed into my direct saver account with them then transfered to my current account) i volunteered the info that it was for a new car before she asked
didnt bother me in the slightest

Belnahua

I would never use the Abbey, ever, even if it was the last bank in the world.

I had to work in London for a week (to cover sick absences as a field engineer), and found myself in need of lots of £1 coins for the meters, and happened to be outside a branch of the Abbey. So I popped in and asked if I can change a £20. Nope, don't carry cash, said the cashier. DON'T CARRY CASH?

Never mind whether I was a customer or not, just brushed straight off!

So I popped into Barclays just down the road, before I even asked the cashier, she dumped 2 bags of £1 coins on the counter, and said "Change for the meters, sir"?!

NOW THAT'S SERVICE, and I wasn't even a customer! and "sir" too!

So Abbey, you can go and get stuffed!

tigtag02

dunstonh wrote: »

Up to 15 years imprisonment for the cashier if they are found guilty. Whilst it is unlikely to be that long they can expect the sack as minimum and a fine or a shorter jail term if they are found not to have reported a potential money laundering suspicion that was clearly reportable.

You remember Esther Ranzten's Jobsworth hat? Do you keep it in a locked cupboard and polish it on a Sunday :rolleyes:

jamesd

Dunstonh is merely pointing out that the cashiers also have limited freedom to decide not to act. Likely none if their computer prompts them to ask a question.

ShelfStacker_3

tigtag02 wrote: »

You remember Esther Ranzten's Jobsworth hat? Do you keep it in a locked cupboard and polish it on a Sunday :rolleyes:

Jobsworth? For following workplace rules that if broken could get them the sack and a prison sentence? That's not being a jobsworth, that's common sense.

And, frankly, if you're citing Esther Rantzen in an argument you may have to consider the possibility that you don't have much of a case.

tigtag02

ShelfStacker wrote: »

Jobsworth? For following workplace rules that if broken could get them the sack and a prison sentence? That's not being a jobsworth, that's common sense.

Absolute TOSH!! You are telling me that thats gonna happen if the cashier doesnt ask a 70 year old lady what her £2.5K is for ~ Jobsworth is EXACTLY what the cashier (and some posters) are

ShelfStacker wrote: »

And, frankly, if you're citing Esther Rantzen in an argument you may have to consider the possibility that you don't have much of a case.

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

Is that the best you can do?

1. I'm not citing *her*
2. I'm not arguing either ~ just pointing out the shear stupidity in *yours* :rolleyes:

ShelfStacker_3

tigtag02 wrote: »

Absolute TOSH!! You are telling me that thats gonna happen if the cashier doesnt ask a 70 year old lady what her £2.5K is for ~ Jobsworth is EXACTLY what the cashier (and some posters) are

OK, start again: Wikipedia defines a jobsworth as "a person who uses his or her job description in a deliberately obstructive way, 'a minor factotum whose only status comes from enforcing otherwise petty regulations'". Money laundering rules aren't petty regulations, the cashier wasn't being obstructive in the slightest and by all standards anything where the choice is asking a simple question or a 15-year maximum jail term if you wing it and get it wrong, I along with any other sane person would rather ask someone a short, non-intrusive question as to what they would be using the money for. You can't take chances, and your introduction of the "70 year old lady" red herring is just an attempt to distract from the matter at hand - a cashier asking someone a question and someone getting frightfully offended by it for no apparent reason.

Seriously, it's a trivial question. Does it matter to you so much if Abbey knows you're buying a new car?