Tesco Mis-Price

Brooker_Dave

grayme-m wrote: »

Consumer Protection Act 1987:

"he fails to take all such steps as are reasonable to prevent those
consumers from relying on the indication"

"The expiry date was printed on the shelf-edge label and this offer had ended 4 days ago"

"Trading standards say Tesco's are perfectly within their rights"

grayme-m

I've highlighted what I consider the more relevant bits.

When I worked for Tesco we would go around and remove POS which was due to go off offer, that seems reasonable steps.

Trading Standards can say what they like, they're not the court that applies the laws.

I'll leave it there.

kr15snw

They dont have to sell it to you at the advertised price (if its wrong) but most will as a gesture of good will.

uktim29

grayme-m wrote: »

I've highlighted what I consider the more relevant bits.

The expiry date is all that matters.

It's like disclaimers such as "offer subject to availability in participating stores only" They'll all written on ads in small print.

Come on, it's hardly going to be the case they your right and Trading Standards are wrong.

Something isn't misleading if it has a date thats written on it when it ends, no matter what the size of the print.

wizard5353

All thank you for your replies but I was not looking to start a bar room brawl over this little thing. I just wanted to know what my rights were as I don't think it's right to charge people more than the displayed price as thats stealing in my book.

I understand these offers end and that supermarkets are big so staff cut corners and don't check the shelf prices everyday to save time.

But..... 4 days that price was sat there so many people would of been had by that and might not of noticed they have been had if they don't check EVERY item on the till receipt. Who is really going to notice they have been over charged on an offer on a 4 foot long till receipt?

I really would of thought it was illegal to put a price on something and then taken the wrong amount. You here about these cases in the news and terms like "short changing" and "over charging" but there seems to be no real hard law to protect people.

I'm not an old man but my eyes are not that good I can spot a flea on a cat at a hundred paces and small print you can't read with the naked eye does not seem reasonable to me. Nor does not checking shelf prices for 4 days.

For those of you who said I'm a freeloader, I'm not. I look out for offers and such as I don't have a lot of money but if I had been trying to "milk it" I would of stuck several cases in my trolley instead of a couple of jars. What's the use in putting offers up if your going to call those people freeloaders. What are people saying here, you can't take advantage of an offer as you will be called a freeloader?

I was not going to ask the store give me the items for free, I was not going to ask they give me double the money back. All I want is to pay the price labelled on the goods. Is that not a reasonable request?

grayme-m

wizard5353 wrote: »

All I want is to pay the price labelled on the goods. Is that not a reasonable request?

Apparently you are being unreasonable.

Personally, I still hold that they have broken the law, and when I worked at Tesco, so did they.

lindos90

I can not remember where I read it, so possibly not much help...

I always understood that if an item was mispriced, that the shop had to either honour the price, or temporarily withdraw the whole stock from sale.

For example, if a shop had mistakenly put a price on a TV for say £10 instead of £100, with the decimal point obviously in the wrong place, they could agree with the price and sell the TV, or would have to withdraw all stock from sale, (and refuse to sell the TVs at £10) until the correct price was put on the TV, thus preventing customers from being mislead, or the shop loosing profits.

If shelf edge promotional labels are still on after the date, then similarly the shop should honour the price displayed, or withdraw the items from sale until the correct shelfedge label is being displayed. The small date indication is more of a reminder for staff to remove it, not 'small print for the customer'.

I often see out of date shelf edge offers in Tesco and Morrisons and CS have always honored this, as a legal obligation, not as a goodwill gesture, and then swiftly remove the label from the shelf after its been pointed out!!

Im quite suprised that they tried to get out of this, maybe it was because you pointed it out too soon at the till.

If anyone knows the source of the 'honour or withdraw' thing above, I would be very greatful, Im sure its one of those things that pops up on watchdog or similar every so often.

As for the double the difference, thats not legislation, thats part of tescos policy, nothing to do with sale of goods act afaik.

RadoJo

Unfortunately when people want good at the cheap prices Tesco offer, then something has to be cut back, and in this case, it would seem to have been on the staff to remove the out of date labelling. I wouldn't have thought that Tescos were intentionally trying to penalise their coffee purchasing customers, but as has been stated on here, a court would have to decide whether it was a mistake or a deliberate attempt to mislead. But the crux of it is that if you want bargain prices every time you shop, you will have to sacrifice some of the customer service you want on the occasions when there is a problem. It's unfortunate, but I don't think there's much to be done about it when the 90% of satisfied customers will keep shopping there.

Bamber19

grayme-m wrote: »

Trading Standards can say what they like, they're not the court that applies the laws.

grayme-m wrote: »

I still hold that they have broken the law

I'm just going to leave it here and let others ponder the point that one could make by quoting the 2 posts above.

grayme-m

Bamber19 wrote: »

I'm just going to leave it here and let others ponder the point that one could make by quoting the 2 posts above.

You have never heard of anyone at TS making a mistake?

I only worked for Tesco once checking prices and POS, what would I know?