Tax Credit's I can't get through the security questions

tigtag02

subsoniccoyote wrote: »

These would not be on the claim form.

and..........................

So what

Add it ~ simple administrative job :rolleyes:

<maybe I should have read to the end eh spendless >

Fran

subsoniccoyote wrote: »

Not feasible as this has been suggested - too easy to hijack claims if someone gets this one piece of information.

The amount of times I have given my name, address, phone no. and date of birth out to people for eg. driving licence, electoral register, Tax Credits, Child Benefit (oh no!), utilities, banks, online purchases etc. I seriously don't think that my personal details are private and a brand new 4 digit pin has got to be better than that! Perhaps you could suggest this again? If it's good enough for banks why isn't it good enough for Tax Credits?! :rolleyes:

[Deleted User]

tigtag02 wrote: »

and..........................

So what

Add it ~ simple administrative job :rolleyes:

<maybe I should have read to the end eh spendless >

It is not as simple as that, how would you get people to tell you the information? You cant just write to them and tell them to give the information by post.
This wont work if they are going to fail security anyway!

And you cant just write to them because if they have moved address and not told TCO, the person in the property could send it back with dodgy details and hijack the claim.

[Deleted User]

Fran wrote: »

The amount of times I have given my name, address, phone no. and date of birth out to people for eg. driving licence, electoral register, Tax Credits, Child Benefit (oh no!), utilities, banks, online purchases etc. I seriously don't think that my personal details are private and a brand new 4 digit pin has got to be better than that! Perhaps you could suggest this again? If it's good enough for banks why isn't it good enough for Tax Credits?! :rolleyes:

Banking customers are expecting the pin number so will have made sure the bank has their current address to get the pin number.
TCO cant just send pin number to the address on file, again, because the claimant may have moved and not informed of the change.

[Deleted User]

My own suggestion (basically the same as fran's), which is not simple and would be quite costly, would be to gradually invite every applicant to an Enquiry Centre with ID to be allocated a password and/or pin number.

The pin number thing is suggested all the time - it could be succesful but trying to apply a major change to security like this would be very difficult, time consuming and cost the tax payer more.

Bloody CBO! Why oh why did they need to lose the discs!!!

tigtag02

TBH subsonic it seems to me that you are going to poopoo any suggestion we can come up with.

I personally do not have the time nor the inclanation to *pop* into the enquiry centre to give details for something that should be simple.

Again, I must stress that I'm not having a personal dig at your here, TC's are a shambles are as HMRC as a whole as are 99% of call centres.

It is SO difficult these days to have the simplest of tasks implemented, call centres were one of the worst mistakes of the 20th centuary.

I had to call HMRC twice this morning (Looooooooooooon story, their c0ck up). The 2nd time I was told I failed security!!!! !!!!!! ~ I had spoken to someone les than 30 minutes previously. I haven't failed anything THEY hold incorrect information!

Whilst I appreciate the need for security these *establishments* need to realise that life is not as black and white as providing A telephone number that may or may not match what the computer says, which is usually a resounding *Noooooooooooo*

rant over

space_rider

What questions would you ask?

No having a go, I am in a quality forum in my office and I can put forward suggestions if they are reasonable.

When I ring my bank they ask me for letters in a password that i`ve given them.

[Deleted User]

tigtag02 wrote: »

TBH subsonic it seems to me that you are going to poopoo any suggestion we can come up with.

I personally do not have the time nor the inclanation to *pop* into the enquiry centre to give details for something that should be simple.

Again, I must stress that I'm not having a personal dig at your here, TC's are a shambles are as HMRC as a whole as are 99% of call centres.

It is SO difficult these days to have the simplest of tasks implemented, call centres were one of the worst mistakes of the 20th centuary.

I had to call HMRC twice this morning (Looooooooooooon story, their c0ck up). The 2nd time I was told I failed security!!!! !!!!!! ~ I had spoken to someone les than 30 minutes previously. I haven't failed anything THEY hold incorrect information!

Whilst I appreciate the need for security these *establishments* need to realise that life is not as black and white as providing A telephone number that may or may not match what the computer says, which is usually a resounding *Noooooooooooo*

rant over

I understand totally what you are saying - I am not trying to shoot down the suggestions, I am just giving the answers that have been given already by HMRC. I am waiting in anticiaption to find out about their new security procedures that are due in April - they will probably give the advisers about 2 minute warning to implement the changes the same as they did after the Child Benefit disaster!
The idea of the goverment to implement call centres instead of face to face offices was obviously a crappy one but unfortunately they are here to stay.

I agree with the suggestion to get new applicants to give details that can be used for security on their claim form - such as mother's maiden name.
It may take a while for HMRC to come up with a decent idea for current apllicants to pass security but could try to improve it for those just applying.

Spendless

I stumbled on this thread by chance but I've realised something. Each year I get a letter that says something like You told us Mr Spendless works 40 hours a week if yes go to question 2, and I go thru them right to the bit where it says you do not need to do anything else. So I've never contacted them. Mr Spendless changed jobs since tax credits started. I know the date I applied as helpfully my daughter was born a few days before they came in.:p but I can't remember if I've ever changed his job details, which would make all his employer no's wrong and I'd also fail a security check. I had no idea I should have kept the initial award. I destroy mine every year when the new award comes in.

[Deleted User]

You should probably call up to make sure it is changed - you can get the PAYE from his old p60's if needed.