Help! Tesco coupon policy? I've been banned!

poorcat

Whatever other MSErs think of your use of coupons (and I don't see that you did anything wrong there, Igloo), surely no one can agree with the way Tesco treated you and your children.
It makes me more angry and upset on your behalf everytime I think of it...

Poppycat

If they hadnt let you go, surely you could sue them for false imprisonment as they have held you without a legimate reason ie thieving or abusive to the staff. They wouldnt of stop me, as much as I aint a violent person I would of gone past that security guard/manager whether they liked it or not. I aint a big person that intimates but I woudl of given them hell, perhaps shown myself in the process too, but begger them. I think you have a good cause to complain, sounds like the manager is a nasty piece of work.

ben500

brummybloke wrote:

firstly it does soound like the tesco manager has acted inapropriately.

what i find odd, is bearing in mind a couple people with PROPER legal knowledge have given their opinion based on their knowledge yet others ignore it and having just skim read most of it are proclaiming that solicitors, lots of money and other things will happen. hhhm, i also have legal knowledge through studying and practice.
********************************************************
My advice is not based on what you might refer to as PROPER legal knowledge only on the EXTENSIVE expertise I have in retail practice and law
********************************************************
as others have already wrote, tesco like any other land owner can refuse entry to their land to anyone. they can do it for 1 store or can ban someone from ALL their stores. they did not by all accounts falsely imprison the customer. they are entitled to recover their property ( tesco club card) and can serve a banning order, while she is detained for the purpose of recovering their property.

*********************************************************
Your extent of the law is obviously extremely limited as displayed in this lump of twaddle above,

Yes Tesco have a right to recover their property by any legal means available, that does not include the unlawful detention of any person having asked for the card and been refused the request needs to be made formerly in writing if this request is ignored or refused their next course of action would be to seek recovery in the county court, they have absolutely NO RIGHT WHATSOVER to detain you in the event you refuse such a request.

********************************************************
they have explained that the customer has defrauded tesco by ( having already been warned) using vouchers that are not meant to be used. by having the check out girl accept the vouchers the offence has been committed as she had been deceived into accepeting the vouchers for legal tender. ( i think ben you were refering to invitation to treat?, this is not relevant in this case)

******************************************************

This is comic book stuff!!

Igloo had as many others of us have written confirmation of Tesco coupon policy clearly stating customers do not have to purchase the product in order to redeem coupons, hence no fraud or deception has taken place.

As no offence has been purportrated then "Offer to treat" does indeed apply.


.

I question your inferred legal knowledge to be at best a figment of your imagination at worst a waste of money you don't have a clue what you are talking about.

ben500

keithwjones wrote:

Good points by:


What a lot of people are forgetting is that many OAPs rely on the use of these coupons to survive and have done for years.

and just exactly how do you think people would react if they started banging pensioners up in the disabled toilets to teach them a lesson if they handed over too many coupons.

Tesco have been accepting coupons in this way since the mid 1970's just for your information and on a much larger scale than they currently do.

The reason Tesco accept coupons is not out of any sense of public spirit they do it for profit, MASSIVE PROFIT accepting coupons in this fashion is one of the major reasons tesco share price is what it is today, when they are not pumping meat with water and chickens with emulsified fat to rip off their customers they are busy ripping off their suppliers by making unrealistic demands of them and fraudulently presenting millions of pounds worth of coupons each year because they know the suppliers can't say a thing about it for fear of having their products removed from the shelves, every now and then it gets a little out of hand and they tighten up nationally, frequently you get meglomaniac managers plucking policy out of mid air to suit their own immediate needs but the coupons go on and on and on why because tesco are the biggest and they want to stay that way and line the bottomless pockets of their shareholders, sometimes it goes tits up like it has here when one of their managers adopts the captain of the ship attitudes and takes the law into their own hands, ultimately this manager will pay one way or another way if not as a result of Igloos incident then it will be one in the future because if he gets away with it he will just become more !!!! sure of himself and pull similar stunts until someone gives him his just deserts, I personally hope Igloo takes this budding little seargent majors pace stick and rams it straight up his backside.

A warning to all Tesco shareholders the day they stop accepting coupons is the day to switch your shares to one of its competitors my bet is Asda as they are quickly bringing their stores in line to accept more coupons and have been experimenting with various conditions around the country for fear of getting their fingers burned. Morrisons are also going the same way as these companies have been watching tesco creaming profits from paper for decades now.

born_blonde

It is dreadful that you were trearted that way. The card remains the property of TESCO but they had no right to detain you - so yes false inprisonment. They can of course bar anyone from entering their store so that's no help. The advice you have had so far about writing to Head Office is good but find the name of a person, i.e. phone and ask who is the Director of Customer Services, and send it recorded delivery. Use some of the text you have had on line here. Then I'm afraid it will probably be find another TESCO.

mossy

ben500 you're not joking when you say about your soap box are you lol, although I think your 'attacks' for want of a better word at brummybloke and others are a bit harsh. They have made some valid points.

Igloo bless ya, I hope you manage to get something sorted, do you have an Asda near you as they take vouchers, although from what I gather from reading this forum a lot of them can be quite strict with taking lots of vouchers. Good luck in getting it sorted out and chin up chick

Poppycat

Just a question for people who use loads of coupons, where do you get all of them from? We get the odd one or two from time to time but very few. We don't buy many magazines you know those that you see like good housekeeping which I know they do have coupons from, nor do we buy national papers simply because its too expensive for us. Can anyone enlighten me, I love to save a bit more cash we we spend around £80 a week for a family of four on food alone, and we buy loads of BOGOF's to store for later weeks.

Personnel I ain't a big fan on Tesco's because of the past experiences of exploitation in our area.

niknaks

Igloo, I have read through this thread with interest. And at the risk of adding to an already long thread, I just wanted to say that I really feel for you.

I would have been terribly upset by the treatment you received, I just wanted you to know that an awful lot of people on here sympathise with you.

I also would like to say that you were brave posting your experience on here at all, especially as some responses have been a little intimidating.

I believe that the Tesco tills should be sophisticated enough to validate whether or not to accept a coupon, and then these situations would not arise.

thepearce

Poppycat wrote:

Just a question for people who use loads of coupons, where do you get all of them from?

I don't use loads of coupons........ but check out https://www.zingmag.com - you should easily recoup the £9 p&p fee.

Also check out http://www.bobsfreestuffforum.co.uk/ for tip offs about where coupons are.

- specifically : http://www.bobsfreestuffforum.co.uk/forum/viewforum.php?f=63

sooz

wow, sounds like you were treated awfully....whether anyone thinks you were 'abusing' their so called system or not...they should not treat anyone like that.

personally, i would take it up with head office, and know what you want as 'compensation'...perhaps money is unrealistic, but how about tesco coupons - maybe even they might see the irony in that, or loads of points on your - returned - card. a huge bunch of flowers, delivered personally by the manager, and for him to talk to your children - perhaps something along the lines of 'the bad man is very sorry, but he was wrong'.

finally, demand from HO a proper nation-wide policy on the matter, to stop all this hassle for everyone.

threaten them with the police, solicitors and papers, but please, IMO leave the ambulance chasers alone. we must stop them breeding.

good luck

sooz